Six years of boating with us is a lovely compliment — thank you for continuing to come back. We’re really pleased you had another great day on the Broads, and we’ll look forward to year seven!
All the best,
The Team at Barnes Brinkcraft
“Well organised, good communication prior to trip with great instrucitons.
Very helpful with queries. Excellent day out had by all. Lovely trip to Horning for a pub lunch then onto St Benets Abbey for a walk amongst the ruins then back by 6.”
Sounds like a cracking day out, Suzie. We’re pleased everything was straightforward before you arrived and that the whole group had such a good time.
All the best,
The Team at Barnes Brinkcraft
“Web site easy to use. Found & booked what we wanted with ease. Booked a picnic boat as wanted the toilet facility. Having the kettle for brew is handy ( & the grill although we don't intend to use it).”
“Great once we finally got going. We had a 2pm booking, arrived at the desk around 1:40, and were told to wait outside on the quay. When all the boats came in at 2pm the small team on duty were clearly overwhelmed, and were too busy even to acknowledge us. Around 2:20 someone asked whether we’d checked in for life jackets — which is when I realised we should have gone back into the office. By then a long queue had formed.
We eventually boarded at 2:40 and were told we’d still get our full four hours, so the end result wasn’t terrible. The handover was excellent, the boat was in great condition, and the whole experience was a lot of fun. I’d just drop a star for the initial disorganised wait.
Could the rental times be staggered so everything doesn’t happen at once? If not, clearer instructions would really help so customers aren’t left wondering what’s going on.”
Thanks for the helpful feedback, Allan. We’re glad you had a great time once underway, and that you still received your full four hours despite the delayed start.
We completely understand your point about the arrival process. Clearer instructions would have avoided that uncertainty, so we’ll pass your comments on to the team. It’s good to hear the handover and boat itself made up for the slightly muddled start.
All the best,
The Team at Barnes Brinkcraft
“Easy to book online. There's parking spaces near the office which is helpful as its right by the boats. The boat was easy to drive with instrcutions provided by the staff. It would also be helpful if there is information on the boat itself that provides information of where to go (pubs / cafes), mooring, and directions as the internet connection wasn't very good along the waterways so was hard to search information while on the boat if need to. All in all, good experience.”
Thanks for the helpful feedback, Kristina. We’re pleased everything was straightforward from booking to getting out on the water.
There is usually be a copy of Broadcaster magazine onboard, which has maps, places to visit and plenty of useful local information. We also recommend downloading the Barnes Brinkcraft app before you arrive — it’s handy for finding your way around and has lots of ideas for places to stop, even when the signal on the Broads is being a little less helpful!
All the best,
The Team at Barnes Brinkcraft
“Excellent 4hr trip on one of the newer electric 5 persons boat yesterday. They were particularly busy when we arrived and we didnt set off until 20 mins past our due time. Asked if we could have our full 4hrs even though it would mean coming back past their closing time and they said not a problem. Everyone, including the dog loved it. Would definitely recommend for a family of 4/5. Thank you 😊”
Great to hear you all enjoyed your time on one of our new electric boats, Natalie — dog included! We’re glad we could make sure you still had your full four hours despite the slightly later start.
Thanks for the recommendation, and we hope to see you all back on the water again.
All the best,
The Team at Barnes Brinkcraft
“Boat yard and reception was good, easily parked and got on our boat. Young man that showed us around boat was lovely and helpful. Mattress in bedroom was horrific, so thin and no support whatsoever. Pillows on bed were like biscuits, completely flat. Boat very well equipped.”
“Outwardly, the boat looked amazing and was well equipped. The cubard door under the sink was hanging off, and the salloon sofa was very uncomfortable. The staff at the boatyard were both polite and helpful”
“We had a problem with a failed starter motor which was resolved very quickly - within the hour. Handover was efficient and return of fuel deposit was very quick. The cruiser we chose was a slightly older vessel (we hadn’t realised this when we booked it) otherwise we would have scored a 5. Barnes Brinkcraft is a reliable operator and we would definitely recommend them.”
Glen, thank you for taking the time to leave a review. We're pleased the team was able to get you back on the move quickly when the starter motor let you down, and that everything else, from the handover to the fuel refund, went smoothly.
We really appreciate the recommendation and hope to welcome you back to the Broads again soon.
All the best,
The Team at Barnes Brinkcraft
“Used BrinkCraft day boats several times. Always a pleasure to hire from them. Polite friendly informative and efficient at getting our day under way.
Thanks once again.”
Thank you for your continued support and for your kind words about the team Cliff.
We look forward to seeing you again soon.
All the best,
The Team at Barnes Brinkcraft
Alan, thank you for your kind words. We're really pleased you had such a wonderful break, and we'll make sure your comments are passed on to the team.
We'd love to welcome you back again soon.
All the best,
The Team at Barnes Brinkcraft
“Really enjoyed our trip to the Broads. Boat was as described. More information on mooring and places to stop would be benificial but we managed. Would come again.”
Janice, we're pleased you enjoyed your time on the Broads and that the boat lived up to your expectations. Thanks for the suggestion about information on moorings and places to stop too – that's really useful feedback, and we'll pass it on to the team.
We'd love to welcome you back again.
All the best,
The Team at Barnes Brinkcraft
“Someone could be on the desk welcoming guests. Had to wait both sides of my visit.
Boat was showing lots of signs of aging including the ducked up lino flooring in the kitchen area.”
Thank you for your feedback. We’re sorry you had to wait at both the start and end of your visit. We were unfortunately short-staffed on 23 July, but we appreciate that this should not have affected the welcome you received.
We’re also sorry that the picnic boat was showing signs of age, particularly the lifted lino in the kitchen area. We have passed this on to our maintenance team so it can be inspected.
The Barnes Brinkcraft Team
“Wanted to book one of their boats for later in the year, October. We were unsure which one would be best for us, we were in the area so decided to call in to their office at Wroxham, we saw Holly, she was very helpful and gave us some ideas and advice, she also let us have a look around the two boats we were looking at.
We made our choice with Holly's help and made the booking there and then.
The booking process was very easy and everything was explained, confirmation invoices were issued, we now just sit back and wait for the holiday to arrive.
Excellent customer service. Thank you Holly.”
Steven, thank you for taking the time to leave such a lovely review. Choosing the right boat is an important part of the holiday, so we're delighted Holly was able to help you compare the options and find the one that suited you best.
We'll make sure your kind words are passed on to her. We hope October comes round quickly, and we look forward to welcoming you aboard.
All the best,
The Team at Barnes Brinkcraft
