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True Toys Reviews

4.6 Rating 11,186 Reviews
89 %
of reviewers recommend True Toys
4.6
Based on 11,186 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 93%
Accurate And Undamaged Orders
Greater than 88%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Read True Toys Reviews

About True Toys:

We're True Toys, an online toy shop for real families. We've been doing this for 14 years (you might know us better as BargainMax), so toys are something we genuinely know inside out.

We've just grown up a little along the way, mostly because a lot of us became parents too, and that changed how we see everything.

Delivering the true value of play

We bring together the toys families love from the big names like LEGO, Mattel and VTech to exclusive finds you won't get everywhere else, all at honest prices. But we've never believed value is only about what you spend. It's about knowing what to choose and feeling good about that choice, because behind every order is a birthday, a surprise, a milestone or a memory in the making.

Let kids just be kids

More than anything, we believe in the true value of play. Our vision is a simple one: let kids just be kids. The kind of play that fires up imaginations, pulls families together and gives children the space to simply be children. It's what guides the toys we pick and the way we look after every family who shops with us.

Our Values
Everything we do comes back to four things that make us who we are:

Trust
Honest Prices and recommendations you can rely on.

Real
No gimmicks, just genuine choices for real families.

Understanding
We're parents, and big kids ourselves, so we get it.

Energy
Because play should always feel like fun

Visit Website

Phone:

0333 011 0695

Email:

support@truetoys.co.uk

Location:

True Toys,
Devon Mill,
Oldham
Manchester
OL8 4QJ

“Always comes on time or earlier good quality get what you see in pictures good deals to thank you 😊”
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Posted 4 years ago
“Good quality and reasonable prices”
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Posted 4 years ago
“Quick and easy service”
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Posted 4 years ago
“Love! bargain Max. they have saved me a fortune this Christmas. just received my second order. well packed, speedy delivery. AND REALLY CHEAP PRICES. Highly recommend toys & bargainmax. Thank you LYNNE X”
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Posted 4 years ago
“Site easy enough to work. Superfamily postage. Great communication with site with the postage.”
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Posted 4 years ago
“I have ordered from bargain max twice now, once in august and again for this Christmas. Never had a complaint or a bad word to say about the company. Quick delivery, great selection of toys, will continue using, and prefer using over smyths and the entertainer!”
Helpful Report
Posted 4 years ago
“AVOID!!!! Worst online company I have ever come across. 1) Sent me a damaged product which was also poor quality. 2) Refused to acknowledge it was damaged despite me sending them photos with proof of damage. 3) Made me pay to refund it using their preferred delivery service 4) As requested, Hermes delivered it back to them. Thus was 13 days ago and they have still not acknowledged receipt. 5) Have not responded to my attempts to get in touch. 6) Have still not refunded me. At present they have my money, the product, and have ignored my attempts to contact them.”
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Posted 4 years ago
“Good quality product and good delivery time.”
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Posted 4 years ago
“Item looks great my son can't wait to use it it at Christmas. Delivery perfect. (I'm a worrier)”
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Posted 4 years ago
“Fab items great prices x”
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Posted 4 years ago
“Very pleased with the price, quality and speedy delivery.”
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Posted 4 years ago
“Good prices. Fast delivery.”
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Posted 4 years ago
“I received the toy I ordered before the expected date, Bargain Max offers great products at a great price and a great service. Very Happy, thank you!”
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Posted 4 years ago
“The item I have received was sent without the outer packaging - since it was a Christmas present this was disappointing. I am in contact with customer services at present to sort this issue out. The product was shown as having a box in the photos... but turned up just in the cardboard packaging... hard to know of anything is missing when the box is not sealed.”
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Posted 4 years ago
We are sorry for the disappointment the direct from manufacture packaging caused Many thanks Customer care
Posted 4 years ago
“Delivery was on time a day later but not much hassle with that, but my order was wrong, i received the wrong item i needed for my sons xmas, instead i got something i would only give to a girl. Not happy. Have tried to contact with no luck. Have looked and there are no plain instructions on how to return. Money wasted.”
Helpful Report
Posted 4 years ago
We are disappointed at your recent review due to the immediate response the next day and the replacement done for you immediately many thanks Customer care
Posted 4 years ago
“Fantastic easy to use website that has real value for money bargains also excellent delivery service”
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Posted 4 years ago
“Purshased this for my grandson for xmas , so don't know what product is like, but , it came quicker than the estimated time so thats all good hopefully grandson will be pleased , .”
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Posted 4 years ago
“I have still not received my item. I ordered mid November. I’ve emailed you to ask what is happening. Your automated response confirmed I would have a response in 48 hours………..still waiting!”
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Posted 4 years ago
Hi, we are surprised at this review as we responded to your email within 24 hours sent on the 13/12 responded by a colleague on the 14/12 if there was a further email that you sent I am afraid it was not received, and apologize that this occurred. Many thanks, customer care.
Posted 4 years ago
“Item never arrived”
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Posted 4 years ago
HI So sorry that this item did not arrive for you however we can now see that Hermes has delivered on the 21/12 after a very long delay, please get in touch so we can arrange a collection or recharge on this received item . Many thanks Customer Care
Posted 4 years ago
“Fast delivery and fair prices”
Helpful Report
Posted 4 years ago
True Toys is rated 4.6 based on 11,186 reviews