Login
Start Free Trial Are you a business? Click Here

True Toys Reviews

4.6 Rating 11,184 Reviews
89 %
of reviewers recommend True Toys
4.6
Based on 11,184 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 93%
Accurate And Undamaged Orders
Greater than 88%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Read True Toys Reviews

About True Toys:

We're True Toys, an online toy shop for real families. We've been doing this for 14 years (you might know us better as BargainMax), so toys are something we genuinely know inside out.

We've just grown up a little along the way, mostly because a lot of us became parents too, and that changed how we see everything.

Delivering the true value of play

We bring together the toys families love from the big names like LEGO, Mattel and VTech to exclusive finds you won't get everywhere else, all at honest prices. But we've never believed value is only about what you spend. It's about knowing what to choose and feeling good about that choice, because behind every order is a birthday, a surprise, a milestone or a memory in the making.

Let kids just be kids

More than anything, we believe in the true value of play. Our vision is a simple one: let kids just be kids. The kind of play that fires up imaginations, pulls families together and gives children the space to simply be children. It's what guides the toys we pick and the way we look after every family who shops with us.

Our Values
Everything we do comes back to four things that make us who we are:

Trust
Honest Prices and recommendations you can rely on.

Real
No gimmicks, just genuine choices for real families.

Understanding
We're parents, and big kids ourselves, so we get it.

Energy
Because play should always feel like fun

Visit Website

Phone:

0333 011 0695

Email:

support@truetoys.co.uk

Location:

True Toys,
Devon Mill,
Oldham
Manchester
OL8 4QJ

“Loved my item's will have 2 very happy girls”
Helpful Report
Posted 4 years ago
Thank you. Great review
Posted 4 years ago
“Ordered 2 items for Christmas absolutely chuffed with them both got them cheaper here than other places I looked at and delivery was really quick”
Helpful Report
Posted 4 years ago
“They’ve taken payment for 4 mario playsets and the moneys come out my bank which I confirmed through my app aswell taken payment and the payment page said sorry payment wasn’t taken try again with a different card no way to contact you and there’s not any live chat either ?”
Helpful Report
Posted 4 years ago
Hi I can see my colleague has confirmed to you the reason why the order was unsuccessful Kind regards Customer Care.
Posted 4 years ago
“I received the doll today only to see that it is now £15 cheaper I am a bit disappointed otherwise happy”
Helpful Report
Posted 4 years ago
“Order 12 items costing £343, only received 3 items today which total less than £100. No communication to say my order is being part delivered. The 3 items I did received were totally crushed because the packaging was inadequate. They were put in a flimsy box and I single cheap strip of cellotape which had completely come away leaving the box open as well as crushed. I dont blame the carrier as this packing was embarrassing and there is no way it could of got to me undamaged. I tried the online chat but that's a complete waste of time because it doesn't recognise my query. I sent an email but to be honest after reading the other horror story reviews about customers getting no deliveries for weeks I wont hold my breath. Was sceptical about this company before I ordered and that scepticism has been justified.”
Helpful Report
Posted 4 years ago
Hi, We take your feedback on board regarding split shipments and are working on a solution that will be in place soon. The other items only shipped today I am sorry you feel disappointed by this our standard delivery at this time is advertised at 4-7 working days and I can see that the first part of your order reached you very quickly and exceeded this time frame for you. Any problems at all with this order please email support@bargainmax and the team will help you in a quick and efficient manner Many thanks Customer care.
Posted 4 years ago
“I ended up finding BargainMax while comparing prices on google for the play mobil dolls house, i was well chuffed to find it £5 cheaper and and extra 10% off aswell as free delivery, will now keep BargainMax in mind 👍”
Helpful Report
Posted 4 years ago
“Still waiting for my order nearly 2 weeks later??”
Helpful Report
Posted 4 years ago
We sincerely apologize that you have experienced a delay in receiving your order delivery on standard is currently 4-7 working days the team is supporting this for you via your recent email many thanks Customer care.
Posted 4 years ago
“Bargain max are excellent for toys..the colleague I called today was polite.efficient and helpful.Hermes on the other hand..tut tut.completely ignored delivery instructions left my parcel in an unsafe place .communal flats hallway where anyone can help themselves to it..I specifically requested Hermes to come up flight of stairs and deliver..nope..they put it in the unsafe location..again..Hermes are shocking. Bargain Max amazing”
Helpful Report
Posted 4 years ago
“Disappointed with Hermes leaving the parcel outside all day as I was at work instead of leaving it with a neighbour…again! Thankfully it didn’t rain or the items inside the box would have been ruined. Will avoid any company that use Hermes from now on.”
Helpful Report
Posted 4 years ago
We are sorry that you were disappointed by our carrier's delivery and not actioning as you would have expected. Thank you for the feedback Many thanks Customer care
Posted 4 years ago
“Still awaiting my Packages from Hermes. Been over a week and nothing.”
Helpful Report
Posted 4 years ago
Hi, We genuinely apologize for any delay I can see my colleague supported you in a timely manner and issued a full refund for the lost parcel within a relevant time frame for you. Many thanks Charlie
Posted 4 years ago
“Placed my first ever order with BargainMax which didn't arrive due to Hermes being an absolute nightmare. i called BargainMax and spoke to a lovely gentleman who couldn't be happier to help me. My order was resent out using yodel and received next day with no bother at all. Excellent service received. And have since placed another order 🙂 Happy with my purchase and the price! Helpful & reliable service Thank you!”
Helpful Report
Posted 4 years ago
“Still waiting for my parcel.. Hermes been expecting it for a week & still haven't received. Where is it !!!!”
Helpful Report
Posted 4 years ago
“second purchase from bargainmax. Brilliant!! excellent prices, great customer service, well packed and speedy delivery. highly recommend. will defo be buying in future. many thanks Lynne x”
Helpful Report
Posted 4 years ago
“Still waiting after nearly two weeks”
Helpful Report
Posted 4 years ago
Hi please do get in touch with the team and they will be happy to help with this delay in delivery for you email support@bargainmax.co.uk Many thanks Customer care
Posted 4 years ago
“I order but didn't arrive. They take my money from my account but the items didn't arrive. Scamm”
Helpful Report
Posted 4 years ago
Unfortunately, we cannot control what a customer enters on the order at the checkout, if you enter the incorrect billing detail the order will not process and this is what you did on this occasion. So no funds are taken and no order has been placed ith ourselves. Many thanks, Customer Care.
Posted 4 years ago
“very good toys good service and delivery x”
Helpful Report
Posted 4 years ago
“Great service, fast delivery ordered on Monday and received items today (thursday) all items came in excellent condition. One very happy customer. I will definitely be using again.”
Helpful Report
Posted 4 years ago
“Parcel delivered to not only wrong house but the wrong road and with absolutely no help from courier or from Bargainmax had to go on the hunt myself and found it tried to contact Bargainmax and they were a waste of time”
Helpful Report
Posted 4 years ago
We do apologize you experienced this issue with your delivery, we are always here to help and I am disappointed you felt we did not try for you on this occasion. Kind regards Customer care.
Posted 4 years ago
“I ordered fifa 22 for my sons birthday I ordered on the 6th of November his birthday was 18th I still haven’t received my order”
Helpful Report
Posted 4 years ago
Hi, We are very sorry that you have had a problem with this delivery. Please get in touch with the support team they will be able to help with this for you the email is support@bargainmax.co.uk Many thanks Customer care
Posted 4 years ago
“Amazing product ranges and very competitive pricing. I have ordered so many Polly pocket sets, Barbie dolls, Disney princess dolls and paint sets. Each order was packaged really well and delivery updates have been amazing. Definitely my go-to-place now for getting presents for birthdays and Christmas. Excellent service & very reliable.”
Helpful Report
Posted 4 years ago
True Toys is rated 4.6 based on 11,184 reviews