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True Toys Reviews

4.6 Rating 10,854 Reviews
90 %
of reviewers recommend True Toys
4.6
Based on 10,854 reviews
Shipping & Delivery
Delivery Methods
Courier
Read True Toys Reviews

About True Toys:

We're True Toys, an online toy shop for real families. We've been doing this for 14 years (you might know us better as BargainMax), so toys are something we genuinely know inside out.

We've just grown up a little along the way, mostly because a lot of us became parents too, and that changed how we see everything.

Delivering the true value of play

We bring together the toys families love from the big names like LEGO, Mattel and VTech to exclusive finds you won't get everywhere else, all at honest prices. But we've never believed value is only about what you spend. It's about knowing what to choose and feeling good about that choice, because behind every order is a birthday, a surprise, a milestone or a memory in the making.

Let kids just be kids

More than anything, we believe in the true value of play. Our vision is a simple one: let kids just be kids. The kind of play that fires up imaginations, pulls families together and gives children the space to simply be children. It's what guides the toys we pick and the way we look after every family who shops with us.

Our Values
Everything we do comes back to four things that make us who we are:

Trust
Honest Prices and recommendations you can rely on.

Real
No gimmicks, just genuine choices for real families.

Understanding
We're parents, and big kids ourselves, so we get it.

Energy
Because play should always feel like fun

Visit Website

Phone:

0333 011 0695

Email:

support@truetoys.co.uk

Location:

True Toys,
Devon Mill,
Oldham
Manchester
OL8 4QJ

Didn't get my order and got a email about getting a replacement or refund asked for a refund and haven't received enything for 2 days after asking for a refund
Helpful Report
Posted 2 years ago
HI Graeme Thank you for taking the time to leave a review and I am sorry about the time it has taken to resolve your issue. I have just sent a reply to your email which should resolve the issue. Just to let you know for future we do only work Monday to Friday 9-5, so if you send an email outside of these times it will take a little longer to get a response. I have fed this back to our website team though to see if we can make this clearer. Once again, I apologise for any inconvenience caused. Many thanks BargainMax
Posted 2 years ago
Ordered 2 weeks ago and have only received 1 out of the 2 parcels even though I ordered them all together. Receiving emails to say the parcels can’t be delivered without making contact with me. Made contact several times and no response. Joke of a company, won’t be ordering from here again.
Helpful Report
Posted 2 years ago
Hello Nicole, Thanks for leaving a review. Please contact Bargain Max via support@bargainmax.co.uk and attach your order number and we will be happy to look into this for you. Kind Regards Dan
Posted 2 years ago
Fantastic price on my nerf guns, speedy free delivery. Spot on service from beginning to end
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Posted 2 years ago
I was concerned about my order after reading the negative reviews. However I was happy when I received all items on next day delivery. Thank you 😊
Helpful Report
Posted 2 years ago
There was an issue with the delivery of my items, this was quickly rectified and bargin max were only to happy to help. Highly recommend and will definitely shop here again. Thank you.
Helpful Report
Posted 2 years ago
My delivery hasn’t come and I have been waiting for two days and I ordered second day delivery
Helpful Report
Posted 2 years ago
Hi, Thanks for taking the time to leave a review, I'm sorry to hear you are still awaiting your order, please send over an email including your name and order number to support@bargainmax.co.uk so we can look into this for you. Many Thanks, The customer service team.
Posted 2 years ago
Love this company never heard of it until a month ago- ordered lots of toys and items for my sons and I would highly recommend quality fast delievery. Toys on here you won’t see any where else absolutely love it thankyou bargain max
Helpful Report
Posted 2 years ago
Absolutely appalling company. No customer service whatsoever and a phone line that no one answers! Ordered a Paw Patrol Laptop as a birthday gift (order 855869T) but got a Fisher Price Rock a Stack! Reported straight away, sent a photo of wrong item and I am still waiting! Do not waste your money with this company, pay a little more from an established well known company and get the service that you would expect.
Helpful Report
Posted 2 years ago
Hi, Thanks for taking the time to leave a review, we do apologise you have received the incorrect order, if you could send over an email including your name, order number and photo of the item received to support@bargainmax.co.uk one of our team members will pick this up and resolve this for you. Alternatively, our phone lines are open 9am-5pm Monday - Friday Many Thanks, The customer service team.
Posted 2 years ago
I made a oder on 23rd of October got a email saying it had been despatched on the 24th Oct tracked my package and all it says is label printed it is now 31st October I have had no reply from the email I sent in regards to my item not coming first time I have baught of this site not a very happy customer
Helpful Report
Posted 2 years ago
Hi, Thanks for taking the time to leave a review, Im sorry to hear you are still awaiting your order, please send over an email including your name and order number to support@bargainmax.co.uk so we can look into this for you. Many Thanks, The customer service team.
Posted 2 years ago
Ordered several times from this site and each time I received exactly what I asked for. Have just ordered again for Xmas presents. Good quick delivery and no problems.
Helpful Report
Posted 2 years ago
Delivery yet again told on the front page free delivery when you spend over £9.99 any were uk mainland only to be hit with a £3.99 p&p charge at checkout
Helpful Report
Posted 2 years ago
Good morning Roy Thank you for taking the time to leave a review and I am sorry for the confusion over the delivery charge. Our delivery is free for orders over £9.99 to the UK mainland, however, some more rural postcodes are excluded from this. The full list of excluded postcodes can be found by visiting https://www.bargainmax.co.uk/delivery and clicking the word here to download a PDF. The reason we can't offer free delivery to some areas is our couriers do charge us extra for these rural deliveries. I can assure you that this is not something we make a profit on and is passed on to customers in these areas only because the courier passes the charge on to ourselves. I am really sorry if the website wasn't clear about this beforehand and have fed this back to our website team to see if they can make this clearer for future. Many thanks BargainMax Support Team
Posted 2 years ago
My parcel was dropped off at 12.58 today no one knocked just left behind bin noticed email at 17.50 as I been decorating all day went out and parcels gone been stolen I would like a refund and you sort out amazon the employee didn't even attemp to knock I would like refund to card used.
Helpful Report
Posted 2 years ago
Hi, Thanks for taking the time to leave a review, We are sorry to hear your order hasn't been received, please send over an email including your name and order number to support@bargainmax.co.uk so we can open an investigation and get this resolved for you. I do apologise for the inconvenience caused. Many Thanks, The customer service team.
Posted 2 years ago
I ordered the Dark Blue and Red Paw Patrol My First Trike for my grandson, delivery was very quick but the Light Blue and Yellow Trike was delivered, I contacted Bargain Max via their advised route and eventually having sent the incorrect item back a new delivery was arranged for the correctly ordered item, sadly the next delivery arrived and was again wrong and the light blue and yellow trike was supplied, this despite the website showing the trike I ordered was in stock, I have again tried to contact Bargain Max via their preferred route and after 3 emails I am still waiting for response,
Helpful Report
Posted 2 years ago
Hi Steve, Thanks for taking the time to leave a review, I do apologise for the trouble caused by this item, As discussed via telephone unfortunately there was a slight listing error sent by the supplier and we only currently have the new version of this item in stock, I am still awaiting your reply if you wish to keep or send this item back, If you could update me, I will get this resolved straight away for you. Many Thanks, Rebecca.
Posted 2 years ago
Excellent service so happy with my delivery thanks 😊
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Posted 2 years ago
I ordered some birthday presants for my daughter when my items were delivered one item was missing I informed customer service straight away it has now been a week and I still haven't had a response there customer service is appalling and now my daughter doesn't have one of the presants she asked for due to there neglegance
Helpful Report
Posted 2 years ago
Hi Zoe Thank you for taking the time to leave a review. I can see my colleague Rebecca has now been in touch and managed to resolve the issue, I am sorry it took a little longer than it would normally. If there is still anything you need though please do not hesitate to get back in touch. Many thanks Bernard
Posted 2 years ago
Brilliant service, this year and last year, delivery came quick, very happy
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Posted 2 years ago
Brillant toys cheap prices that you can’t find nowhere else my boy loves his grave digger remote control monster truck
Helpful Report
Posted 2 years ago
I am still waiting for a reply email to many emails I’ve sent after receiving a parcel that has an item missing. I can see from other reviews that it’s more than likely because they choose evri/Hermes as their courier and they are the worst! I hope to receive a email back soon!
Helpful Report
Posted 2 years ago
Hello Sophie, Thank you for taking the time to leave a review and I am sorry to hear about the issues you have had with delivery. Please can you make contact via support@bargainmax.co.uk and provide your order number in the subject line, and we will be happy to look into this for you. Many Thanks Dan - Bargain Max Customer Services
Posted 2 years ago
Ordered and had my items recieved within a week, got in touch with customer service after a glitch on the site caused my items to display as out of stock but was given an order number and confirmation immediately after this slight error, very happy with my purchases and the 10% off first order offer. Will probably be buying from here again.
Helpful Report
Posted 2 years ago
The easiest process ever. So so glad I came across this website, I have already recommended it to friends and family. I sit here doing price comparisons daily & love watching what new toys appear. Honestly such good value for money, especially for Christmas and birthdays and there is so much variety. Will never stop shopping here!
Helpful Report
Posted 2 years ago
True Toys is rated 4.6 based on 10,854 reviews