Baltic Travel Company ( Baltic Travel ( Tour Operator ) Ltd Reviews

Name: Baltic Travel Company ( Baltic Travel ( Tour Operator ) Ltd
Address: 2nd floor Nucleus House 2 Lower Mortlake Road, Richmond, United Kingdom
Rating: 4.94

4.9 Rating 806 Reviews

100 %

of reviewers recommend Baltic Travel Company ( Baltic Travel ( Tour Operator ) Ltd

Company Reviews

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4.9

Based on 806 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About Baltic Travel Company ( Baltic Travel ( Tour Operator ) Ltd:

Expert local knowledge for a Great Holiday in the Nordic Region, Scandinavia, The Baltic Region, Poland, Slovakia, Balkans and more.
We know the territory – you’ll experience the difference.
When your holiday is created by experts who know the country inside out, your journey’s off to a flying start.

At Baltic Travel Company, we pride ourselves on our intimate knowledge of the Nordics (Scandinavia incl. Finland, Iceland and Greenland), the Baltic States, Poland, Slovakia, Balkans and more. By combining our first-hand knowledge of your destination, and our extensive experience of the UK and global travel industry, we’re able to tailor-make the perfect holiday for you – whatever your interests, budget and location.

Visit Website

Phone:

02082332875

Email:

info@baltictravelcompany.com

Location:

2nd floor Nucleus House 2 Lower Mortlake Road,
Richmond
United Kingdom
TW9 2JA

Baltic Travel Company ( Baltic Travel ( Tour Operator ) Ltd 5 star review on 18th December 2025

Daniel M

Baltic Travel Company ( Baltic Travel ( Tour Operator ) Ltd 5 star review on 8th December 2025

Andrew B

624

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We have recently returned from an amazing holiday in Lapland (Finland) organised for us by Baltic Travel. Inga was immediately responsive to our enquiry and crafted it to our precise requirements. Every aspect was exactly as we expected and provided at very high quality. There is not even the tiniest thing we could find fault with, so thank you Baltic Travel and Inga in particular.”

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Posted 4 days ago

Thank you for taking the time Peter. We will pass on your praise to Inga and the team!

Posted 10 hours ago

“Laura from Baltic Travel did a great job of organising my recent trip to Tromso, from the flights to accommodation and excursions. The Home Hotel With where I stayed was great and couldn't have been better placed on the harbour front but very central too The instructions Laura laid out for the excursions were really helpful and comprehensive. Highlights being the talk we received on the Sami culture when we went reindeer sledding and of course seeing the amazing Northern Lights.”

Baltic Travel Company ( Baltic Travel ( Tour Operator ) Ltd 5 star review on 14th January 2026

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Posted 2 weeks ago

Thanks Paul - we're glad that you had a wonderful time in Tromsø! Thanks for sharing your photo too. The Auroras turned up as planned too!

Posted 2 weeks ago

“A five night stay at Saariselka Kelo lodge . Christmas 2025 My husband and I were delighted with our accommodation, clean, comfortable , warm . Staff were very courteous and very helpful . Food delicious . Itinerary was carried out as written,the travel instructors were excellent in every aspect . A trouble free short break which was so welcomed by us . Thank you Baltic Travel . Hopefully again sometime !?”

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Posted 2 weeks ago

We're glad that you had a great time at Saariselka. A couple of team members got see whilst under renovation in March 2025 and they want to find an excuse to see the finished article! We are here for you whenever you are ready for your next adventure.

Posted 2 weeks ago

“Inga was super helpful giving great advice when looking for a xmas Lapland trip at short notice. She found the perfect trip to Jutuua Wilderness. Organisation was superb, no issues with travel, accommodation or activities, which themselves were very well run. Would use again without hesitation!”

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Posted 3 weeks ago

Thank you Angela! Jutuua is a great place to stay. We look forward to working with you to arrange your next trip!

Posted 3 weeks ago

“Stunning 5 days spent at Hotel Iso Syote in Finland Dec 25. Package included snow mobiles, husky and reindeer sledging and fullfiled all our dreams of a magical winter break that ticked all our wishes. Mark at Baltic Travel advised on hotel which despite still being upgraded was luxurious and spacious,while being extremely well maintained with fantastic facilities. Sauna and spa where incredible as were the hotel staff. Views across ski slopes and misty valley in deep snow were unbelievable, as were snowy walks through magical setting. Missed Northern Lights due to heavy snow throughout stay but still felt bucket list ticked off. Holiday to remember. Amazing, want more.”

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Posted 4 weeks ago

Thanks Chris - we're glad to hear that you enjoyed your trip! Looking forward to helping you with your next taste of the Arctic!

Posted 3 weeks ago

“Loved the recent activities put together by Mark at baltic in Longyearbyen. It was a magical experience, and one that I will never forget. I especially loved the ice cave hiking and was lucky enough to see the dancing northern lights.”

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Posted 4 weeks ago

Wow! Great photos! Thank you for the share and the great feedback. We look forward to helping you again very soon.

Posted 4 weeks ago

“Thank you so much Nikola for everything you arranged and advised – like the downloading of the local apps – which made it all perfect for our fantastic FIRST holiday to Sweden and Norway (we definitely intend going again!). We loved everything about the holiday – it’s difficult to pick out a highlight… the dog-sledding was so enjoyable and felt like a real adventure… the restaurant at Camp Ripan was superb (we dined there both evenings, as well as filling up for the day on the delicious breakfasts, and had the full Taster Menu on the last night) and the service was excellent with a special mention for our personal waiter Tomas… the views were stunning on the train journey from Kiruna to Narvik… Scandic Narvik had the delicious breakfasts again and the staff were so friendly and helpful, in fact everyone we met was so lovely and friendly… especially Meera on the Northern Lights Train excursion – who went out of her way to make it so enjoyable and even gave us a lift back to the Scandic! But even with all those highlights I think my wife's favourite part was when we walked down the road from Camp Ripan to see some of the beautiful old houses in Kiruna – it really looked like Christmas Town! We thoroughly enjoyed our very memorable time on our wonderful trip. Thank you so much for all your help in arranging this for us! Can I also add that my wife has limited mobility and Nikola arranged for assisted travel for all our flights and connections and booked local transfers for us. She advised us on the best local apps for taxis and bus transfers, arranged for our cabins and rooms to be close to reception and elevators, and advised us on what we may find restricting, but we managed to do such a lot because of the expert knowledge she provided, and were able to have a wonderful Winter adventure because she gave us such confidence. We certainly intend on returning to Kiruna and when we do it will be with Baltic Travel. *****”

Baltic Travel Company ( Baltic Travel ( Tour Operator ) Ltd 5 star review on 30th December 2025

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Posted 1 month ago

Thanks for the review John! Those photos are fantastic as well. The wooden houses in Northern Scandinavia are wonderful - really cosy and idyllic. We will let Nikola know that she did a great job and we hope that we can help you again in the future.

Posted 1 month ago

“Thank you so much for putting together our trip through Copenhagen, Stockholm, Oslo, and Bergen. It was a wonderful adventure. We have so many great memories. One of the best is the overnight stay in Fläm. It was a delightful and charming break from the cities we visited. Thank you so much for putting together such a great trip.”

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Posted 1 month ago

Thanks Daniel. Looks like that you had the weather as well as a great time! Hope that we can help you again at some point in the future.

Posted 1 month ago

“I recently booked a Christmas market short break and couldn't be happier with my choice! A massive thank you to Baltic Travel Company for the flawless organization and to Mark in particular for his exceptional service. I was initially torn between several destinations, but Mark was brilliant. He suggested Riga, a city I'd never visited, pointing out that the Baltics would be a unique experience and less crowded than other famous Christmas market cities. He listened to my request for a central stay and provided three excellent, centrally located hotel options right in the Old Town. Booking with Baltic Travel Company provided genuine peace of mind. Everything was organized for me, and knowing the package was ATOL-protected removed all stress. Mark kept me completely updated, especially when British Airways changed my original flight times, ensuring I could adjust my dates effortlessly. I received all my documentation weeks in advance, and I had emergency contact numbers should I have needed them. Riga was a delight! It truly is a paradise for photographers like me, and the people were incredibly friendly. The package included a city tour, but I also loved exploring on my own. I spent hours walking, discovering the city's beautiful medieval corners and stunning Art Nouveau areas. My first visit to Riga was a resounding success, and everything went smoothly. Mark even followed up after my return to gather feedback. I'm already thinking about my next trip, either back to Riga or exploring another Baltic country, perhaps during a different season.”

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Posted 1 month ago

Thank you for your great review. I hope that we can help you plan another visit to an unexpected gem. Have a great Christmas and 2026!

Posted 1 month ago

“Many thanks to Daina and everybody at Baltic Travel to assist me to organise a week long trip to Estonia and Finland. Everything went smoothly, from the transfers to the activities. Unfortunately, they cannot yet control the weather but I am sure they are already working on it...keep up the good work and see you soon.”

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Posted 1 month ago

Thank you for taking that time to leave a review. Estonia and Finland are a great combination and easy to visit. Have a great Christmas and we are ready to help you plan your next break!

Posted 1 month ago

“A very professional company with plenty of knowledge. I've recently returned from a short trip to Tallinn, Estonia 🇪🇪 to see the city and the Christmas market. Had a magical holiday, thanks to all Baltic Travel's arrangements. Daina looked after my booking and she was so helpful, nothing was too much trouble. She booked the hotel (Nunne Boutique), the flights and transfers. Everything worked like clockwork. Will definitely be using Baltic Travel Company again and look forward to my next holiday using them next year. Can't praise the company enough.”

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Posted 1 month ago

Thank you Andrew! Tallin is a great city isn't it? We will pass on your praise to Daina and look forward to help with your next adventure.

Posted 1 month ago

“I booked my 70th birthday bucket list adventure to see the northern lights, go whale watching and experience Tromso through The Baltic Travel company. I had the trip of a lifetime. Inga and her team were such a pleasure to deal with. Nothing was to much trouble and they booked absolutely everything. All transfers and their attention to detail was astounding. I had nothing to worry about (even though I still worried and queried how things would work). But they were unfailingly patient and professional. They get 5 stars and I have absolutely no problem recommending them to anyone wanting to book their next adventure. I WILL USE BALTIC TRAVEL AGAIN. They are an outstanding and conscientious company.”

Baltic Travel Company ( Baltic Travel ( Tour Operator ) Ltd 5 star review on 28th November 2025

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Posted 2 months ago

Thank you for the great feedback David! Your photo and film are stunning. Inga and the team are looking forward to helping you with your next adventure!

Posted 1 month ago

“All the arrangements worked well and to time”

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Posted 2 months ago

Thank you for taking the time and we're pleased to hear that you had a 5* trip.

Posted 2 months ago

“I have been on two trips with Baltic Travel Company so far - one to Latvia, Estonia and Finland and the other to Poland. Both were outstanding successes. BTC came up with detailed planning for each trip, with contact details for every stage of the journey - adding side trips on request too. I want in particular to thanks Nikola Stenka for her planning and always asking for detailed feedback at the end so BTC can keep improving its service.”

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Posted 2 months ago

Thanks for the great review and feedback. We'll pass on your praise to Nikola too!

Posted 2 months ago

“A very efficient, personal and incredibly helpful approach to customer service, which we really appreciated.”

Baltic Travel Company ( Baltic Travel ( Tour Operator ) Ltd 5 star review on 4th November 2025

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Posted 2 months ago

Thanks Tony - that's a great photo!

Posted 2 months ago

“Daina arranged a fantastic trip for us. She listened to what we'd like to do and where we wanted to go. A well organised 9-night trip visiting Bergen, Flam, Gothenborg, Oslo and Stockholm. A very detailed itinerary made it easy for us to following - planes, trains, buses and boats. A wonderful expereience”

Baltic Travel Company ( Baltic Travel ( Tour Operator ) Ltd 5 star review on 23rd October 2025

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Posted 3 months ago

Hi Diane - thank you for your great review and photo! We hope that we can help you again in the future.

Posted 3 months ago

“I had a fantastic trip to Greenland in June earlier this year, for personal reasons it had been delayed from my initial conversation with Daina but I was determined to go and she was dead set on helping to make sure it was perfect. I was a solo female traveller and everything from hotel selection to the tour organisation could not be faulted. In Ilulissat I had the most perfect room, I honestly couldn't have asked for more. I had also met some wonderful people in my tour, the group were majority German speakers but really included you which was lovely. I have come back with so many great memories of the whales, icebergs and glaciers that will no doubt call be back. And I'll happily rebook my next trip with Baltic Travel again!”

Baltic Travel Company ( Baltic Travel ( Tour Operator ) Ltd 5 star review on 19th October 2025

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Posted 3 months ago

Thank you for your fantastic words and photography! So glad to hear that you had a great time and felt comfortable at all times. Daina is here and ready to arrange your next adventure!

Posted 3 months ago

“Many thanks to Mark Champagne who listened to my ideas, the dates, venues and experiences around which I wanted to create a holiday in Denmark. No question or query was too much trouble for him. He arranged a very enjoyable week's holiday for me in Denmark enabling me to trace my family roots. Many thanks, Stephanie Gummer”

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Posted 3 months ago

Thank you for taking the time Stephanie. I was happy to hear about your visit and your heart warming experience with an old photograph. Please bear BTC in mind for a future adventure!

Posted 3 months ago

“Perfect organisation. Will definitely use again”

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Posted 3 months ago

Thanks Barry!

Posted 3 months ago

“We had a very enjoyable holiday in Sweden, travelling between Malmö, Gothenburg, Stockholm, and Uppsala by train. Each city had its own character: Malmö was an interesting mix of old and modern, Gothenburg was bustling, but felt laid-back with its canals, parks and great food, Stockholm was full of history and beautiful views, and Uppsala was peaceful and charming. The trains ran on time and were comfortable, fast, and gave us some views of the countryside. The whole trip was relaxed, informative, and filled with great memories. A big thanks to Baltic Travel and to Mark for coming up with such an enjoyable and stress-free way to see Sweden.”

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Posted 3 months ago

Thanks Graham - that was a fun trip to put together! Sweden by train is the best way to get around!

Posted 3 months ago

Baltic Travel Company ( Baltic Travel ( Tour Operator ) Ltd is rated 4.9 based on 806 reviews