Baltic Travel Company ( Baltic Travel ( Tour Operator ) Ltd Reviews

Name: Baltic Travel Company ( Baltic Travel ( Tour Operator ) Ltd
Address: 2nd floor Nucleus House 2 Lower Mortlake Road, Richmond, London
Rating: 4.94

4.9 Rating 740 Reviews

100 %

of reviewers recommend Baltic Travel Company ( Baltic Travel ( Tour Operator ) Ltd

Company Reviews

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4.9

Based on 740 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Baltic Travel Company ( Baltic Travel ( Tour Operator ) Ltd:

Expert local knowledge for a Great Holiday in the Nordic Region, Scandinavia, The Baltic Region, Poland, Slovakia, Russia and more.
We know the territory – you’ll experience the difference.
When your holiday is created by experts who know the country inside out, your journey’s off to a flying start.

At Baltic Travel Company, we pride ourselves on our intimate knowledge of the Nordics ( Scandinavia incl. Finland, Iceland and Greenland ), the Baltic States, Poland, Slovakia, Russia and more. By combining our first-hand knowledge of your destination, and our extensive experience of the UK and global travel industry, we’re able to tailor-make the perfect holiday for you – whatever your interests, budget and location.

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Phone:

02082332875

Email:

info@baltictravelcompany.com

Location:

2nd floor Nucleus House 2 Lower Mortlake Road, Richmond
London
TW9 2JA

Baltic Travel Company ( Baltic Travel ( Tour Operator ) Ltd 5 star review on 29th March 2025

Christine J

Baltic Travel Company ( Baltic Travel ( Tour Operator ) Ltd 5 star review on 27th March 2025

Wendy G

Baltic Travel Company ( Baltic Travel ( Tour Operator ) Ltd 5 star review on 26th March 2025

Natalie M

566

Anonymous

Anonymous // 01/01/2019

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“What a fantastic holiday to the Norwegian Fjords, the hotels were fantastic and the transport links, boats, trains, buses, etc all worked like clockwork. The views and scenery were just stunning. Inga from Baltic Travel was excellent and provided a superb package that ticked all the boxes.”

Baltic Travel Company ( Baltic Travel ( Tour Operator ) Ltd 5 star review on 2nd June 2025

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Posted 6 days ago

Thank you for your great feedback and photo. Looks idyllic!

Posted 5 days ago

“Laura booked us a fantastic trip to the Ice Hotel in Sweden. She went above and beyond in makingsure we were happy every step of the way, before, during, and after our trip. She made it very special and was incredibly attentive to our desires and was very thoughtul in her recommendations. We cannot recommend Baltic Travel enough to our friends and family. Thank you again Laura!”

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Posted 1 week ago

Thanks for the great feedback Andy

Posted 1 week ago

“i cannot praise this company highly enough . Nikola was very professional and knowledgable about where i wanted to go and what i hoped to do , and was wonderful dealing with my frequent changes of mind . The organisation of the trip was like clockwork - everything planned ot perfection. I'm planning my next trip with them already”

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Posted 2 weeks ago

Thanks for the lovely feedback Simone!

Posted 1 week ago

“Our trip to Tallin & Helsinki was brilliantly organised by Baltic Travel. Hotels excellent, taxis always on time, and recommended trips and restaurants exceeded expectations. A late change by RyanAir flight times was expertly managed to customer satisfaction. Well done..”

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Posted 3 weeks ago

Thank you for your feedback John. Tallinn and Helsinki are great Cities and lesser known gems!

Posted 3 weeks ago

“We had a wonderful time seeing the sights of Tallin Airport transfer brill with a history lesson included A lovely hotel just at the edge of the old town perfect location. Could just have done with a little extra time between connecting flights … had a bit of a dash as the first flight was slightly delayed and both airports looked worth a browse but didn’t have any time”

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Posted 1 month ago

Thanks for the great feedback Carolynn! When we book connecting flights we always try for the best connections but the airlines don't always have multiple options. I hope that we can help you again in the future.

Posted 4 weeks ago

“The holiday was absolutely fantastic.I really enjoyed every minute of it.Everything went according to plan and right on time.The choice of hotels and their location was excellent,they were comfortable with lovely breakfasts each day.Our tour guide,Elina,was superb,she had great knowledge and could deliver all information in an interesting,understandable and fun way.I loved visiting all three cities,the history,cultures and food were so interesting.There were so many highlights for me it is impossible to pick out one.I did enjoy seeing and learning about the Hill of Crosses and the Rundale Palace,both were amazing.I also enjoyed having a drink in the sky bars in the evening at the Hotels.This was an excellent all round trip,so thank you so much for arranging it for me.”

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Posted 1 month ago

Thank you for the nice feedback Martin!

Posted 1 week ago

“Our short break in Malangen was fabulous. The information and advice given by Mark and Inga at Baltic travel beforehand was invaluable. The scenery was stunning, and our cabin views spectacular. We were luckty to have enough snow to do the snow shoeing and cross-country skiiing which were great fun. The Northern Lights watch walk in the dark was magical, augmented by a beautiful display of the aurora. All the guides were extremely friendly, helpful and informative, as were the hotel staff. A memorable trip all round.”

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Posted 1 month ago

Thank you for taking the time to report back. Malangen seems to be a good spot for Auroras!

Posted 1 month ago

“The guided tour of Slovenia was comprehensive, with a well chosen itinerary. The hotels were all good with comfortable beds and reasonable food and facilities.”

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Posted 1 month ago

Hi Paul - thank you for your feedback. Slovenia seems to be the place to see this year!

Posted 1 month ago

“Our Travel Consultant , couldn't do enough for us. Was extremely knowledgeable and able to answer all of the questions we had promptly and with lots of information. The advice and support we where given led to a very memorable and stress free holiday, as the flights ,transfers and additional trips all ran smoothly. Leaving us to enjoy ourselves. I would certainly recommend Baltic Travel Company and would not hesitate to book holidays in the future with them. Thank you for your part in making our holiday so memorable.”

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Posted 1 month ago

Thanks for the great feedback Martin!

Posted 1 month ago

“Nikola was a joy to work with in planning & refining our 10 day trip to Slovenia. All arrangents were tailor made in a charming & helpful manner & worked out really well. BTC & Nikola helped us to get so much more out of our break. Thank you.”

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Posted 1 month ago

Thanks for the feedback Geoff. Glad to hear that you enjoyed the Slovenia trip that Nikola put together for you. That's an up and coming destination!

Posted 1 month ago

“Mark was very helpful and proactive. I appreciated the professional and personal approach to arranging the trip.”

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Posted 2 months ago

Glad to hear that you enjoyed your trip Philip.

Posted 2 months ago

“We are very grateful to Laura organising our amazing trip to Finnish Lapland. The accommodation, food and activities were all fantastic. The guides especially went out of their way to make it special. We enjoyed the dog sledding so much we paid to do it again the next day and I have recommended the holiday to everyone I know! Thank you so much for such a wonderful experience in a very beautiful part of the world.”

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Posted 2 months ago

Thanks Christine! Northern Finland is rather lovely isn't it : )

Posted 2 months ago

“We recently book a trip to Sweden and Norway through Baltic Travel. We had never used them before but Laura our tour operator very quickly sorted us out and was happy to answer all my queries as I was quite nervous. The holiday was absolutely amazing and everything that Laura had booked I.e flights, pick up from airport, transfer to do dog sled, train journey to Norway everything was spot on. Nothing was too much trouble for Laura and I would definitely use them again . Thank you for an amazing holiday”

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Posted 2 months ago

Thank your for your feedback Wendy. It looks like the trip was everything you requested plus a little bit more!

Posted 2 months ago

“If you are unsure whether to use Baltic Travel Company for your next trip... stop... just call them! I am one of those people who loves to plan trips and usually plan them myself, so was a bit reluctatnt at first, but for our trip to the Ice Hotel in Sweden I decided to use them. Mark was our agent and he was super amazing, he seemed to know exactly what we wanted and what we liked and was able to make some great suggestions and additions to our trip. Everything was well organised and presented and we had all the details which I really liked. I'd like to say everything went smoothly, however, we had weather delays, train delays and plane delays too... these things happen... but with Mark at the end of the phone everything was solved and fixed. It was hugely reassuring to know we had someone there to help us. I honestly cannot recommend Mark and Baltic Travel enough... I'm definately using them again for my next trip to the region!”

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Posted 2 months ago

Thanks Natalie! Glad that it all worked out even with the Heathrow drama added to the mix. Looking forward to helping you with your next chilly adventure. ps. Great photos!

Posted 2 months ago

“Another fantastic Lapland holiday arranged through Baltic Travel. Inga was super efficient and quick to reply to any questions. We'll definitely be back”

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Posted 3 months ago

Thanks Keith!

Posted 2 months ago

“When I first saw Baltic Travel advertising an aurora / Lapland break I was intrigued to find out more so e-mailed asking for more information. I received a detailed, speedy reply from Inga giving me details of a 3 night package. I didn't feel that this would be long enough so Inga added an extra night, together with the extra activity that I requested, and even offered us a choice of airports / flights to accommodate our preferences. I confirmed my final choice with Inga over the phone and it was all booked! The holiday itself was fabulous, it was the first time we had taken a winter holiday and it more than met our expectations! The hotel was warm and comfortable (almost too warm as we had packed for the cold!), the scenery stunning, staff super friendly and accommodating, guides knowledgeable and friendly, and the activities were bucket list experiences! We loved the holiday although we returned to work exhausted!”

Baltic Travel Company ( Baltic Travel ( Tour Operator ) Ltd 5 star review on 7th March 2025

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Posted 3 months ago

Thanks for the review Nicola. Great photo of the huskies too - can hear them from here!

Posted 2 months ago

“I have only good things to say about our experience with Baltic Travel Company! After explaining what we would like to do to Laura Baylis, one of their senior travel consultants, she took care of everything. Her personal experience of the area, what to do, what to see and even what to wear helped us decide what we should do. Not only was our holiday to Svalbard a once in a lifetime experience which we would urge anyone to try, the care with which Laura looked after us leading up to the holiday and then checking in with us upon our return was outstanding. Two points to note - 1) we had never used a travel company before, prefering to book holidays directly and 2) We did try to book this holiday first with Trailfinders who claim to provide a similar service but they were terrible and we ended up cancelling that holiday. We will definitely use Baltic Travel Company again!”

Baltic Travel Company ( Baltic Travel ( Tour Operator ) Ltd 5 star review on 5th March 2025

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Posted 3 months ago

Thanks for the great words and photo Daniel! Svalbard is one of those places that you have to see it to believe it. We think Laura is great too ! Hope that we can help again in the future.

Posted 3 months ago

“Thank you Baltic Travel Company, we all had the best time on our trip. The itinerary you put together worked really well. The train journey and ferry added to the overall experience. The added information for other public transportation links also proved very useful. Our highlights from Stockholm included the fact it was snowy weather, a visit to Moderna Museet art gallery and exploring the old town. The girls also used the pool / sauna in the hotel. In Oslo the magnificent fjord looked great in the bright sunshine. The best thing was ice skating on the frozen lake in Spikerscuppa park. Ending in Copenhagen we enjoyed a canal cruise, the water front and the climbed the round tower to experience views of the city. In the evening we spent time in a jazz club. Fantastic memories for all.Thanks again for your assistance.”

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Posted 3 months ago

Thanks for the great review Emma. Thanks for the top tips too!

Posted 3 months ago

“Daina helped us to plan our best ever trip! We planned a bespoke trip with a range of activities including husky sledding, reindeer feeding and snowmobiling. Before we left we received detailed information about the trips where to meet etc. Overall tge trip was amazing and it was supported by the excellent customer service and support form Daina. Thank you”

Baltic Travel Company ( Baltic Travel ( Tour Operator ) Ltd 5 star review on 26th February 2025

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Posted 3 months ago

Thanks Clara! Looks like you had a great time.

Posted 3 months ago

“We got back from our Lapland adventure last night. From beginning to end, it was amazing!!! We had zero issues with flights, hotel, transfers or excursions using Baltic Trvel Company (specifically Inga)!! The Ounasvarra chalet was beautiful (and way more than we needed as it fits 6 people!), but was so cosy and secluded, we were thrilled! Its about 10 mins taxi from the main street in Rovaniemi. We arrived at around noon and amazingly, our chalet was ready for us so that worked out great! we also booked dog Sledding and Snowmobiling with Inga and all worked out brilliantly! The current taxi price to go from Chalets to Santa Village is around €25 and €18 to town. These are daytime prices. Add 20% for night time. Taxi's are everywhere so you will have no issues day or nght getting one in town, Santa Village or the chalets. Reception are super and will call one for you! All taxis take both card or cash. We both feel it was one of the best trips we ever took and we will be booking another Scandinavian trip with Baltic travel Company in the coming months!!”

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Posted 3 months ago

Thanks for great review Ross and thanks for the top tips too!

Posted 3 months ago

Baltic Travel Company ( Baltic Travel ( Tour Operator ) Ltd is rated 4.9 based on 740 reviews