Baltic Travel Company ( Baltic Travel ( Tour Operator ) Ltd Reviews

Name: Baltic Travel Company ( Baltic Travel ( Tour Operator ) Ltd
Address: 2nd floor Nucleus House 2 Lower Mortlake Road, Richmond, United Kingdom
Rating: 4.94

4.9 Rating 764 Reviews

100 %

of reviewers recommend Baltic Travel Company ( Baltic Travel ( Tour Operator ) Ltd

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4.9

Based on 764 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Baltic Travel Company ( Baltic Travel ( Tour Operator ) Ltd:

Expert local knowledge for a Great Holiday in the Nordic Region, Scandinavia, The Baltic Region, Poland, Slovakia, Balkans and more.
We know the territory – you’ll experience the difference.
When your holiday is created by experts who know the country inside out, your journey’s off to a flying start.

At Baltic Travel Company, we pride ourselves on our intimate knowledge of the Nordics (Scandinavia incl. Finland, Iceland and Greenland), the Baltic States, Poland, Slovakia, Balkans and more. By combining our first-hand knowledge of your destination, and our extensive experience of the UK and global travel industry, we’re able to tailor-make the perfect holiday for you – whatever your interests, budget and location.

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Phone:

02082332875

Email:

info@baltictravelcompany.com

Location:

2nd floor Nucleus House 2 Lower Mortlake Road,
Richmond
United Kingdom
TW9 2JA

Baltic Travel Company ( Baltic Travel ( Tour Operator ) Ltd 5 star review on 29th July 2025

David A

Baltic Travel Company ( Baltic Travel ( Tour Operator ) Ltd 5 star review on 24th July 2025

Gillian C

Baltic Travel Company ( Baltic Travel ( Tour Operator ) Ltd 5 star review on 29th June 2025

Richard C

Baltic Travel Company ( Baltic Travel ( Tour Operator ) Ltd 5 star review on 24th June 2025

Barbara A

575

Anonymous

Anonymous // 01/01/2019

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“My husband and I have just returned from a six night stay in Norway visiting Oslo, Flam and Bergen. We had the most fantastic time - one of the best holidays we've ever been on! Daina at Baltic Travel was great at putting together an itinerary based on a rough idea of what we wanted to do. She even suggested some extra activities for Flam and I'm so glad she did as we had such fun doing the zipline and bike ride through the flam valley! Everything went very smoothly with all the bookings for hotels, boats and trains. The itinerary had all the information we needed, including tickets for transport and activities and we had no issues with these at all. The hotels chosen by Daina were all of a good standard and in very convenient locations. Our hotel in Bergen was in the old town and had a view right across the harbour. It couldn't have been more central! Norway is a beautiful country which we would highly recommend for a holiday. We would also recommend Baltic Travel and will be using them again in future as we would like to visit Norway again and have plans to visit Finland too at some stage. It's nice that the agents at Baltic Travel have personal knowledge of the countries and are able to make recommendations based on personal experience. It's rare to find this nowadays, but it does make a difference when it comes to booking a unique and memorable holiday.”

Baltic Travel Company ( Baltic Travel ( Tour Operator ) Ltd 5 star review on 16th June 2025

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Posted 1 month ago

Thanks for the great review and fantastic photos Julia! We love putting Norway trips together! Daina is ready to put together a trip to Finland for you when you're ready.

Posted 1 month ago

“We went on thr Baltic Circle fly drive tour. Hotels were excellecnt and the itinerary was first class which gave us a real feel or the three Baltic states, their history and environment. I would have given this review 5 stars if we had a better experience with the car hire company (Hertz). They charged us an extra €70 because we were crossing borders between Latvis, Estonia and Lithuania, which was not part fo the agreement we received before we left (in fact there is no effective border between the 3 states). The car also had no sat nav or USB so we had to use Google Maps which were not always accurate and for longer runs the phone battery died. We also had to walk 20 minutes each way between the terminal at Riga airport and the car hire pick up/drop off site. We wasted significant time trying to find hotels which limited our time in soem of the towns. A shame because we througtly enjoyed ourselves exploring the towns and other sites such as the Curinian Spit and the Gauja National Park. The food was good (coffee shops even served flat whites!). People everywhere were very friendly and helpful and I would thoroughly recommend this tour, probviding your hire car has a sat nav.”

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Posted 1 month ago

Thanks for your feedback Steve. It sounds like you had a good trip! Car Hire - we do make it clear on our documentation if there are any local charges for crossing international borders or security deposits. However we will look at ways to make this clearer to our clients in future. Sat Nav -unfortunately these devices are not always standard and we cannot pre-pay for them when booking a vehicle. Again, we will find a way to make this clearer for the future. We look forward to helping you with a future adventure.

Posted 1 month ago

“This was our third trip with Baltic Travel. We have visited Norway doing an extended panoramic fly drive, Copenhagen and Stockholm twin centre city break and lately a city break to Finland. All these experiences have been something a bit different but with all these holidays everything is well organised and arranged without a fault. The holidays are always accompanied with detailed information and extra pointers of places to visit or things you need to see. Quality hotels to choose from and our last trip we had a driver collect/drop off to and from airport/hotel. We love dealing with Laura, although all the staff are knowledgeable, extremely helpful and friendly. Nothing is ever too much trouble. I would highly recommend this company for peace of mind whilst navigating some wonderful destinations.”

Baltic Travel Company ( Baltic Travel ( Tour Operator ) Ltd 5 star review on 12th June 2025

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Posted 1 month ago

Thank you for your feedback and the great photo!

Posted 1 month ago

“Just back from a short swan round Finland. All went well and was organised smoothly. Helsinki, particularly, was nice and the food was good if you like salmon, reindeer and pizza. Happy to recommend BTC and would use them again.”

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Posted 1 month ago

Thanks for the feedback David. Helsinki is a bit of a lesser known gem!

Posted 1 month ago

“What a fantastic holiday to the Norwegian Fjords, the hotels were fantastic and the transport links, boats, trains, buses, etc all worked like clockwork. The views and scenery were just stunning. Inga from Baltic Travel was excellent and provided a superb package that ticked all the boxes.”

Baltic Travel Company ( Baltic Travel ( Tour Operator ) Ltd 5 star review on 2nd June 2025

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Posted 1 month ago

Thank you for your great feedback and photo. Looks idyllic!

Posted 1 month ago

“Laura booked us a fantastic trip to the Ice Hotel in Sweden. She went above and beyond in makingsure we were happy every step of the way, before, during, and after our trip. She made it very special and was incredibly attentive to our desires and was very thoughtul in her recommendations. We cannot recommend Baltic Travel enough to our friends and family. Thank you again Laura!”

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Posted 2 months ago

Thanks for the great feedback Andy

Posted 2 months ago

“i cannot praise this company highly enough . Nikola was very professional and knowledgable about where i wanted to go and what i hoped to do , and was wonderful dealing with my frequent changes of mind . The organisation of the trip was like clockwork - everything planned ot perfection. I'm planning my next trip with them already”

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Posted 2 months ago

Thanks for the lovely feedback Simone!

Posted 2 months ago

“Our trip to Tallin & Helsinki was brilliantly organised by Baltic Travel. Hotels excellent, taxis always on time, and recommended trips and restaurants exceeded expectations. A late change by RyanAir flight times was expertly managed to customer satisfaction. Well done..”

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Posted 2 months ago

Thank you for your feedback John. Tallinn and Helsinki are great Cities and lesser known gems!

Posted 2 months ago

“We had a wonderful time seeing the sights of Tallin Airport transfer brill with a history lesson included A lovely hotel just at the edge of the old town perfect location. Could just have done with a little extra time between connecting flights … had a bit of a dash as the first flight was slightly delayed and both airports looked worth a browse but didn’t have any time”

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Posted 2 months ago

Thanks for the great feedback Carolynn! When we book connecting flights we always try for the best connections but the airlines don't always have multiple options. I hope that we can help you again in the future.

Posted 2 months ago

“The holiday was absolutely fantastic.I really enjoyed every minute of it.Everything went according to plan and right on time.The choice of hotels and their location was excellent,they were comfortable with lovely breakfasts each day.Our tour guide,Elina,was superb,she had great knowledge and could deliver all information in an interesting,understandable and fun way.I loved visiting all three cities,the history,cultures and food were so interesting.There were so many highlights for me it is impossible to pick out one.I did enjoy seeing and learning about the Hill of Crosses and the Rundale Palace,both were amazing.I also enjoyed having a drink in the sky bars in the evening at the Hotels.This was an excellent all round trip,so thank you so much for arranging it for me.”

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Posted 2 months ago

Thank you for the nice feedback Martin!

Posted 2 months ago

“Our short break in Malangen was fabulous. The information and advice given by Mark and Inga at Baltic travel beforehand was invaluable. The scenery was stunning, and our cabin views spectacular. We were luckty to have enough snow to do the snow shoeing and cross-country skiiing which were great fun. The Northern Lights watch walk in the dark was magical, augmented by a beautiful display of the aurora. All the guides were extremely friendly, helpful and informative, as were the hotel staff. A memorable trip all round.”

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Posted 2 months ago

Thank you for taking the time to report back. Malangen seems to be a good spot for Auroras!

Posted 2 months ago

“The guided tour of Slovenia was comprehensive, with a well chosen itinerary. The hotels were all good with comfortable beds and reasonable food and facilities.”

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Posted 3 months ago

Hi Paul - thank you for your feedback. Slovenia seems to be the place to see this year!

Posted 3 months ago

“Our Travel Consultant , couldn't do enough for us. Was extremely knowledgeable and able to answer all of the questions we had promptly and with lots of information. The advice and support we where given led to a very memorable and stress free holiday, as the flights ,transfers and additional trips all ran smoothly. Leaving us to enjoy ourselves. I would certainly recommend Baltic Travel Company and would not hesitate to book holidays in the future with them. Thank you for your part in making our holiday so memorable.”

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Posted 3 months ago

Thanks for the great feedback Martin!

Posted 3 months ago

“Nikola was a joy to work with in planning & refining our 10 day trip to Slovenia. All arrangents were tailor made in a charming & helpful manner & worked out really well. BTC & Nikola helped us to get so much more out of our break. Thank you.”

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Posted 3 months ago

Thanks for the feedback Geoff. Glad to hear that you enjoyed the Slovenia trip that Nikola put together for you. That's an up and coming destination!

Posted 3 months ago

“Mark was very helpful and proactive. I appreciated the professional and personal approach to arranging the trip.”

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Posted 3 months ago

Glad to hear that you enjoyed your trip Philip.

Posted 3 months ago

“We are very grateful to Laura organising our amazing trip to Finnish Lapland. The accommodation, food and activities were all fantastic. The guides especially went out of their way to make it special. We enjoyed the dog sledding so much we paid to do it again the next day and I have recommended the holiday to everyone I know! Thank you so much for such a wonderful experience in a very beautiful part of the world.”

Baltic Travel Company ( Baltic Travel ( Tour Operator ) Ltd 5 star review on 29th March 2025

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Posted 4 months ago

Thanks Christine! Northern Finland is rather lovely isn't it : )

Posted 3 months ago

“We recently book a trip to Sweden and Norway through Baltic Travel. We had never used them before but Laura our tour operator very quickly sorted us out and was happy to answer all my queries as I was quite nervous. The holiday was absolutely amazing and everything that Laura had booked I.e flights, pick up from airport, transfer to do dog sled, train journey to Norway everything was spot on. Nothing was too much trouble for Laura and I would definitely use them again . Thank you for an amazing holiday”

Baltic Travel Company ( Baltic Travel ( Tour Operator ) Ltd 5 star review on 27th March 2025

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Posted 4 months ago

Thank your for your feedback Wendy. It looks like the trip was everything you requested plus a little bit more!

Posted 3 months ago

“If you are unsure whether to use Baltic Travel Company for your next trip... stop... just call them! I am one of those people who loves to plan trips and usually plan them myself, so was a bit reluctatnt at first, but for our trip to the Ice Hotel in Sweden I decided to use them. Mark was our agent and he was super amazing, he seemed to know exactly what we wanted and what we liked and was able to make some great suggestions and additions to our trip. Everything was well organised and presented and we had all the details which I really liked. I'd like to say everything went smoothly, however, we had weather delays, train delays and plane delays too... these things happen... but with Mark at the end of the phone everything was solved and fixed. It was hugely reassuring to know we had someone there to help us. I honestly cannot recommend Mark and Baltic Travel enough... I'm definately using them again for my next trip to the region!”

Baltic Travel Company ( Baltic Travel ( Tour Operator ) Ltd 5 star review on 26th March 2025

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Posted 4 months ago

Thanks Natalie! Glad that it all worked out even with the Heathrow drama added to the mix. Looking forward to helping you with your next chilly adventure. ps. Great photos!

Posted 4 months ago

“Another fantastic Lapland holiday arranged through Baltic Travel. Inga was super efficient and quick to reply to any questions. We'll definitely be back”

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Posted 4 months ago

Thanks Keith!

Posted 4 months ago

“When I first saw Baltic Travel advertising an aurora / Lapland break I was intrigued to find out more so e-mailed asking for more information. I received a detailed, speedy reply from Inga giving me details of a 3 night package. I didn't feel that this would be long enough so Inga added an extra night, together with the extra activity that I requested, and even offered us a choice of airports / flights to accommodate our preferences. I confirmed my final choice with Inga over the phone and it was all booked! The holiday itself was fabulous, it was the first time we had taken a winter holiday and it more than met our expectations! The hotel was warm and comfortable (almost too warm as we had packed for the cold!), the scenery stunning, staff super friendly and accommodating, guides knowledgeable and friendly, and the activities were bucket list experiences! We loved the holiday although we returned to work exhausted!”

Baltic Travel Company ( Baltic Travel ( Tour Operator ) Ltd 5 star review on 7th March 2025

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Posted 4 months ago

Thanks for the review Nicola. Great photo of the huskies too - can hear them from here!

Posted 4 months ago

Baltic Travel Company ( Baltic Travel ( Tour Operator ) Ltd is rated 4.9 based on 764 reviews