Baltic Travel Company ( Baltic Travel ( Tour Operator ) Ltd Reviews

Name: Baltic Travel Company ( Baltic Travel ( Tour Operator ) Ltd
Address: 2nd floor Nucleus House 2 Lower Mortlake Road, Richmond, London
Rating: 4.94

4.9 Rating 732 Reviews

100 %

of reviewers recommend Baltic Travel Company ( Baltic Travel ( Tour Operator ) Ltd

Company Reviews

Metrics

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4.9

Based on 732 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Baltic Travel Company ( Baltic Travel ( Tour Operator ) Ltd:

Expert local knowledge for a Great Holiday in the Nordic Region, Scandinavia, The Baltic Region, Poland, Slovakia, Russia and more.
We know the territory – you’ll experience the difference.
When your holiday is created by experts who know the country inside out, your journey’s off to a flying start.

At Baltic Travel Company, we pride ourselves on our intimate knowledge of the Nordics ( Scandinavia incl. Finland, Iceland and Greenland ), the Baltic States, Poland, Slovakia, Russia and more. By combining our first-hand knowledge of your destination, and our extensive experience of the UK and global travel industry, we’re able to tailor-make the perfect holiday for you – whatever your interests, budget and location.

Visit Website

Phone:

02082332875

Email:

info@baltictravelcompany.com

Location:

2nd floor Nucleus House 2 Lower Mortlake Road, Richmond
London
TW9 2JA

Baltic Travel Company ( Baltic Travel ( Tour Operator ) Ltd 5 star review on 29th March 2025

Christine J

Baltic Travel Company ( Baltic Travel ( Tour Operator ) Ltd 5 star review on 27th March 2025

Wendy G

Baltic Travel Company ( Baltic Travel ( Tour Operator ) Ltd 5 star review on 26th March 2025

Natalie M

566

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Our Travel Consultant , couldn't do enough for us. Was extremely knowledgeable and able to answer all of the questions we had promptly and with lots of information. The advice and support we where given led to a very memorable and stress free holiday, as the flights ,transfers and additional trips all ran smoothly. Leaving us to enjoy ourselves. I would certainly recommend Baltic Travel Company and would not hesitate to book holidays in the future with them. Thank you for your part in making our holiday so memorable.”

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Posted 2 days ago

Thanks for the great feedback Martin!

Posted 20 hours ago

“Nikola was a joy to work with in planning & refining our 10 day trip to Slovenia. All arrangents were tailor made in a charming & helpful manner & worked out really well. BTC & Nikola helped us to get so much more out of our break. Thank you.”

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Posted 1 week ago

Thanks for the feedback Geoff. Glad to hear that you enjoyed the Slovenia trip that Nikola put together for you. That's an up and coming destination!

Posted 2 days ago

“Mark was very helpful and proactive. I appreciated the professional and personal approach to arranging the trip.”

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Posted 3 weeks ago

Glad to hear that you enjoyed your trip Philip.

Posted 3 weeks ago

“We are very grateful to Laura organising our amazing trip to Finnish Lapland. The accommodation, food and activities were all fantastic. The guides especially went out of their way to make it special. We enjoyed the dog sledding so much we paid to do it again the next day and I have recommended the holiday to everyone I know! Thank you so much for such a wonderful experience in a very beautiful part of the world.”

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Posted 3 weeks ago

Thanks Christine! Northern Finland is rather lovely isn't it : )

Posted 3 weeks ago

“We recently book a trip to Sweden and Norway through Baltic Travel. We had never used them before but Laura our tour operator very quickly sorted us out and was happy to answer all my queries as I was quite nervous. The holiday was absolutely amazing and everything that Laura had booked I.e flights, pick up from airport, transfer to do dog sled, train journey to Norway everything was spot on. Nothing was too much trouble for Laura and I would definitely use them again . Thank you for an amazing holiday”

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Posted 4 weeks ago

Thank your for your feedback Wendy. It looks like the trip was everything you requested plus a little bit more!

Posted 3 weeks ago

“If you are unsure whether to use Baltic Travel Company for your next trip... stop... just call them! I am one of those people who loves to plan trips and usually plan them myself, so was a bit reluctatnt at first, but for our trip to the Ice Hotel in Sweden I decided to use them. Mark was our agent and he was super amazing, he seemed to know exactly what we wanted and what we liked and was able to make some great suggestions and additions to our trip. Everything was well organised and presented and we had all the details which I really liked. I'd like to say everything went smoothly, however, we had weather delays, train delays and plane delays too... these things happen... but with Mark at the end of the phone everything was solved and fixed. It was hugely reassuring to know we had someone there to help us. I honestly cannot recommend Mark and Baltic Travel enough... I'm definately using them again for my next trip to the region!”

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Posted 4 weeks ago

Thanks Natalie! Glad that it all worked out even with the Heathrow drama added to the mix. Looking forward to helping you with your next chilly adventure. ps. Great photos!

Posted 4 weeks ago

“Another fantastic Lapland holiday arranged through Baltic Travel. Inga was super efficient and quick to reply to any questions. We'll definitely be back”

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Posted 1 month ago

Thanks Keith!

Posted 1 month ago

“When I first saw Baltic Travel advertising an aurora / Lapland break I was intrigued to find out more so e-mailed asking for more information. I received a detailed, speedy reply from Inga giving me details of a 3 night package. I didn't feel that this would be long enough so Inga added an extra night, together with the extra activity that I requested, and even offered us a choice of airports / flights to accommodate our preferences. I confirmed my final choice with Inga over the phone and it was all booked! The holiday itself was fabulous, it was the first time we had taken a winter holiday and it more than met our expectations! The hotel was warm and comfortable (almost too warm as we had packed for the cold!), the scenery stunning, staff super friendly and accommodating, guides knowledgeable and friendly, and the activities were bucket list experiences! We loved the holiday although we returned to work exhausted!”

Baltic Travel Company ( Baltic Travel ( Tour Operator ) Ltd 5 star review on 7th March 2025

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Posted 1 month ago

Thanks for the review Nicola. Great photo of the huskies too - can hear them from here!

Posted 1 month ago

“I have only good things to say about our experience with Baltic Travel Company! After explaining what we would like to do to Laura Baylis, one of their senior travel consultants, she took care of everything. Her personal experience of the area, what to do, what to see and even what to wear helped us decide what we should do. Not only was our holiday to Svalbard a once in a lifetime experience which we would urge anyone to try, the care with which Laura looked after us leading up to the holiday and then checking in with us upon our return was outstanding. Two points to note - 1) we had never used a travel company before, prefering to book holidays directly and 2) We did try to book this holiday first with Trailfinders who claim to provide a similar service but they were terrible and we ended up cancelling that holiday. We will definitely use Baltic Travel Company again!”

Baltic Travel Company ( Baltic Travel ( Tour Operator ) Ltd 5 star review on 5th March 2025

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Posted 1 month ago

Thanks for the great words and photo Daniel! Svalbard is one of those places that you have to see it to believe it. We think Laura is great too ! Hope that we can help again in the future.

Posted 1 month ago

“Thank you Baltic Travel Company, we all had the best time on our trip. The itinerary you put together worked really well. The train journey and ferry added to the overall experience. The added information for other public transportation links also proved very useful. Our highlights from Stockholm included the fact it was snowy weather, a visit to Moderna Museet art gallery and exploring the old town. The girls also used the pool / sauna in the hotel. In Oslo the magnificent fjord looked great in the bright sunshine. The best thing was ice skating on the frozen lake in Spikerscuppa park. Ending in Copenhagen we enjoyed a canal cruise, the water front and the climbed the round tower to experience views of the city. In the evening we spent time in a jazz club. Fantastic memories for all.Thanks again for your assistance.”

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Posted 1 month ago

Thanks for the great review Emma. Thanks for the top tips too!

Posted 1 month ago

“Daina helped us to plan our best ever trip! We planned a bespoke trip with a range of activities including husky sledding, reindeer feeding and snowmobiling. Before we left we received detailed information about the trips where to meet etc. Overall tge trip was amazing and it was supported by the excellent customer service and support form Daina. Thank you”

Baltic Travel Company ( Baltic Travel ( Tour Operator ) Ltd 5 star review on 26th February 2025

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Posted 1 month ago

Thanks Clara! Looks like you had a great time.

Posted 1 month ago

“We got back from our Lapland adventure last night. From beginning to end, it was amazing!!! We had zero issues with flights, hotel, transfers or excursions using Baltic Trvel Company (specifically Inga)!! The Ounasvarra chalet was beautiful (and way more than we needed as it fits 6 people!), but was so cosy and secluded, we were thrilled! Its about 10 mins taxi from the main street in Rovaniemi. We arrived at around noon and amazingly, our chalet was ready for us so that worked out great! we also booked dog Sledding and Snowmobiling with Inga and all worked out brilliantly! The current taxi price to go from Chalets to Santa Village is around €25 and €18 to town. These are daytime prices. Add 20% for night time. Taxi's are everywhere so you will have no issues day or nght getting one in town, Santa Village or the chalets. Reception are super and will call one for you! All taxis take both card or cash. We both feel it was one of the best trips we ever took and we will be booking another Scandinavian trip with Baltic travel Company in the coming months!!”

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Posted 2 months ago

Thanks for great review Ross and thanks for the top tips too!

Posted 2 months ago

“We booked a 4 night stay in Finland with Baltic Travel Company, and I really can't fault them at all. We stayed at the Wilderness Hotel in Inari, where the staff and accommodation were perfect, we had the first 3 nights in a chalet (with personal sauna included) and our 4th night was in one of the aurora cabins where we were able to lay on our bed and gaze up at the starry sky above. The food in the hotel was lovely with lots of different choices, and even though I am vegetarian, there were always plenty of different options to choose from. The activities were so much fun, my personal favourite being the husky sledding. The dogs were so lively and friendly, and driving the sled was something that I had always wanted to do. Riding the snowmobile accross a frozen lake was also very thrilling, and the clothes provided by the hotel ensured that we were never cold or uncomfortable. We also visited a reindeer farm and were able to feed and stroke them, while also learning about the Sami culture. The night time snowshoeing was an amazing experience, and we were so lucky to have a great display of the northern lights during our walk, which just made the whole experience complete. The organization by Baltic Travel Company and The Wilderness Hotel was second to none, everything went incredibly smoothly, and the screens in the hotel reception area that display the times and names of people taking part in the different activities, make it really easy to keep up to date with all that is happening. Laura at Baltic Travel Company was fantastic at keeping us informed about everything, and answered any queries that we had incredibly quickly. We are so pleased that we chose this company, and would recommend them to anyone that wants a great, and stress free holiday.”

Baltic Travel Company ( Baltic Travel ( Tour Operator ) Ltd 5 star review on 22nd February 2025

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Posted 2 months ago

Thank you for taking the time write a nice review, Sally. It looks and sounds like you had a wonderful time. ps. Toboggining never gets old does it!

Posted 2 months ago

“We have just returned from another excellent holiday organised by Daina. We were keen to visit capital cities and she suggested the combination of Helsinki, Tallinn and Stockholm travelling mainly by ferry. We stayed in very comfortable hotels, particularly enjoying the quirkiness and central location of Downtown Camper in Stockholm. We thrived in Finnish saunas, swam outside in the heated Allas Pool in Helsinki, saw the magnificent Icebreaker fleet and drank excellent coffee throughout. Museums and galleries were all open in January as were the markets, but there were no crowds to negotiate. The Baltic team took any stress out of the arrangements, gave us brilliant pointers and I'd definitely recommend them for independent travel.”

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Posted 2 months ago

Thanks for the feeback Annette - Daina delivers again! Hope that we (or she) can help again in the future!

Posted 2 months ago

“An Unforgettable Experience in Greenland! BALTIC TRAVEL COMPANY is simply spectacular! My trip to Greenland was an absolutely amazing experience—perfectly organized and truly unforgettable. A huge thank you to Inga, who made everything so easy and stress-free. She responded to my emails immediately, solved every issue right away, and gave me the peace of mind I needed throughout the journey. When I needed reassurance, she was there. I wholeheartedly recommend this company 120%! It was a beautiful experience, and Inga is a truly incredible person—so kind and helpful. If you’re looking for a well-organized and worry-free adventure, VALTIC is the way to go!”

Baltic Travel Company ( Baltic Travel ( Tour Operator ) Ltd 5 star review on 15th February 2025

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Posted 2 months ago

Thank you for your feedback Griselle! It looks like we ticked 120% of your requirements! That is great to hear and see.

Posted 2 months ago

“Charming staff knowledgable and efficient what more does one need - would recommend to anyone”

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Posted 2 months ago

Thanks Jan!

Posted 2 months ago

“Baltic Travel arranged a fabulous trip fro us in January fro my 60th birthday. I wanted to do the exciting activities which are in their standard trips, but with an added few days in Tromso. Daina at Baltic was incredibly accomodating and arranged everything for us, including flights and transfers, and a bottle of bubbly for my birthday! Everything went really smoothly, and I was happy to be able to speak to her over the phone as well - that extra personal touch made all the difference. We would definitely recommend Baltic Travel, and hope to be using them again. Norway is a beautiful friendly country and we would love to go back.”

Baltic Travel Company ( Baltic Travel ( Tour Operator ) Ltd 5 star review on 13th February 2025

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Posted 2 months ago

Thank you for taking the time to post some feedback Carol! Glad to hear that you enjoyed the trip that Daina put together for you.

Posted 2 months ago

“From the offset, everything went smoothly, From the requested dates and booked excursions. Laura our consultant arranged everything and was always available for queries and nothing was too much trouble. Apart from making the payment which again was easy all we did was turn up at the right place and Time. Also provided with excellent advice, and tips, of places to see, eat and what to wear. Highly recommend Baltic Travel to source and arrange a hassle free holiday.”

Baltic Travel Company ( Baltic Travel ( Tour Operator ) Ltd 5 star review on 10th February 2025

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Posted 2 months ago

Your photos and trip look great! Thanks for the feedback David.

Posted 2 months ago

“Excellent service. Mark planned our trip to Finland meticulously. A flawless experience from start to finish. Looking forward to planning our next winter trip though The Baltic Travel Co.”

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Posted 2 months ago

Thanks for the Feedback and photo Johnny.

Posted 2 months ago

“I had a magic time in Finland. The Renderers, dogsleds, meals, and outdoor activities. Friendly, helpful and knowledgeable staff. I even enjoyed the frozen landscape. The only problem I had was that, had to wear these heavy uniforms ( I knew it was necessary ). Difficult to move around for me😩🥹 Thank you for a wonderful holiday M .Allan”

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Posted 2 months ago

Thank you for your feedback. Those heavy uniforms keep you nice and warm but can be cumbersome. Glad to hear that you enjoyed your trip and hope that we can help you again in the future.

Posted 2 months ago

Baltic Travel Company ( Baltic Travel ( Tour Operator ) Ltd is rated 4.9 based on 732 reviews