MORI Reviews

Name: MORI
Address: PL35 Pall Mall Deposits, 124-128 Barlby Road, London, City of London
Rating: 4.84

4.8 Rating 25,368 Reviews

97 %

of reviewers recommend MORI

4.8

Based on 25,368 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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1112

Anonymous

Anonymous // 01/01/2019

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English

“We still haven't received our things and it's been 2 months. We've called and emailed several times but no response. We thought you went bankrupt. Our baby has outgrown the sizes we ordered. Horrible service.”

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Posted 8 years ago

“Have not received my order yet have rang several times and left answer phone messages and still not heard anything”

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Posted 8 years ago

“As a new customer, I placed an order on the 16th October. I was notified on the 1st November that the order was delayed, I would be kept informed and a nice little present would be included with the order. On the 10th November the order was sent and I received it the following day - but no 'little pressie'. I emailed expressing my disappointment, but no reply. I got the email offering me the chance to make comment so, giving them the chance to get it right before I wrote my review, I tried to ring them. 4 times I tried, but no customer support person was available to talk to me. This is, therefore, my review: Be prepared for a delays and, don't hold out for their promises. I appreciate MORI is a small company and will probably improve over time, but think about your customers. Without them, you won't survive, no matter how good your products are.”

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Posted 8 years ago

“I made an order on October the 16th, today is the 17th November and I've STILL not received the goods. Disappointed doesn't even come close to it. I've paid £3.50 for a 2-3 day shipping fee which is disgusting given it's taken 4 weeks (and counting) so far. I'm still waiting to hear back from you on where the order is. I've had some contact with customer support to let me know about the delay but if I'd have known it was going to take this long I definitely wouldn't have placed it in the first instance.”

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Posted 8 years ago

“Our items have not been delivered and we were never emailed a tracking number so I have no clue where the package is.”

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Posted 8 years ago

MORI is rated 4.8 based on 25,368 reviews