MORI Reviews

Name: MORI
Address: PL35 Pall Mall Deposits, 124-128 Barlby Road, London, City of London
Rating: 4.84

4.8 Rating 25,359 Reviews

97 %

of reviewers recommend MORI

4.8

Based on 25,359 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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1112

Anonymous

Anonymous // 01/01/2019

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English

“They have the worst customer service in the US. If something doesn’t fit you are stuck with it.”

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Posted 3 years ago

“Great love it”

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Posted 3 years ago

“Very disappointed, bought a North Pole Pyramid Clip On, not only cause it looks cute but seemed perfect for the curious hands of my 5 month old. I opened on Sunday midday and my baby was loving it, my disappointment came around 5pm when my baby was playing with it and it feel from the clip as the sewing was so poor it completely detached from the piece of fabric that connects to the clip. I don’t expect toys to last forever but to be broken within 5 hours of opening was such a let down.”

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Posted 3 years ago

“This plate doesn’t stick down at all as expected.”

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Posted 3 years ago

“Unfortunately the gilet was marked and so my daughter had to be send it back. Shame could not just swap it over. Hopefully can get one still”

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Posted 3 years ago

Hello Gill I am so sorry to read your Gilet arrived with a mark on it. I know you have now returned it, but just to say, for future reference and for those reading this review, you could absolutely have swapped it out for a new one by popping onto our live chat, open 365 days a year, where a team would have been delighted to help out with a free and fast replacement. To your last point, the Gilet is a new item in our range and we have stock of all colours and sizes if you'd like to try again. I do hope to see you back at KIDKY soon. James

Posted 3 years ago

“The very expensive high chair arrived broken. The quality of the workman ship is not acceptable.”

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Posted 3 years ago

“Box came damaged and didn't have time to change or return. It was poorly packed with no protection”

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Posted 3 years ago

“Awful finish, and toe box is quite constricted. I wouldn’t even buy for the sale price, I’d feel pained paying the full price!”

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Posted 3 years ago

“Whilst the toys were great the customer service was very poor, the toys were ordered to arrive on a birthday, had to chase the day before, promised the delivery would land the day after the birthday, still hadn’t arrived, general mail sent by CEO re delivery problems, and finally 10 days after the order it arrived. Lesson to customer service, don’t blame the delivery partner when you haven’t picked the right one as a company. Customer service is supposed to reassure you, not fail. It starts at the top, note to CEO, only send mails to apologise for delays when you really understand why it happened, when it’s getting fixed and spend more time helping your staff to deliver a perfect service…..and don’t blame the courier!!!”

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Posted 3 years ago

“My wellies are in terrible condition”

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Posted 3 years ago

“Still waiting for the parcel to be delivered over and over again its delayed”

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Posted 3 years ago

Hi Lea Thank you for leaving us a review to let us know about the courier issue you are experiencing. I have passed this onto our help team who will be in touch to resolve this for you. In future, if you experience any courier delays (although I assure you they are usually very reliable), please note that we are not directly informed about any delays post-despatch by our couriers, so please do contact us to let us know, as soon as you are concerned there may be a delay or issue. Simply pop onto live chat, open 16 hours a day/365 days a year, where the team are ready to help.

Posted 3 years ago

“Very disappointed with this purchase. The package arrived without the correct contents making it difficult to put together. The easel is chipped and doesn’t look good quality.”

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Posted 3 years ago

“Our purchase, a Ride on tractor was not in good condition when we opened the packaging. There was damaged, scratched paintwork and wheels were not attached properly, the axle had a split in the wood. Possibly dropped in transit? Because the item was a birthday present, and needed the next day, we decided to try to repair item ourselves, WERE VERY DISSAPPOINTED”

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Posted 3 years ago

Hello I am so sorry to hear your order was damaged in transit. Please, if you have any issues with a future order, do pop onto our live chat, open 16 hours, 365 days a year, and we can honestly help out with things like this very, very quickly. I'm very sad that you felt you had to settle for a sub-standard product and as a result feel disappointed with us. I have added a 20% discount to your account for your next order by way of apologly and I do hope we see you back at KIDLY soon. James

Posted 3 years ago

“Do not use this website! Worst service I have ever received, I still have not received the product after weeks of chasing and countless additional products being sent. Will not be using again.”

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Posted 3 years ago

“The quality of the product was very poor for the price that was charged.”

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Posted 3 years ago

“I couldn’t get this to focus. My boys are using it as a torch.”

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Posted 3 years ago

“Nice shoes but the buckle fell off one shoe within a few hours of being worn.”

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Posted 3 years ago

“Efficient at sorting issues but my last 3 orders have had issues which makes it a time consuming place to purchase.”

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Posted 3 years ago

“Product quality shocking Customer service shocking Would not recommend MORI to anyone! Do not buy!!!!”

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Posted 3 years ago

“I have previously used Kidly and it was fine, however the company has gone downhill significantly. I needed a lightweight swaddle for my son during the heat. I bought one from Kidly using a 10% discount, adding some muslins to bump up the order and avoid the delivery charge. Three days later nothing had arrived and I received an automated email in the late evening saying the swaddle was being refunded successfully. After contacting customer services I found out these were now out of stock. No idea why it took 3 days, most companies would have dispatched these already or they couldn’t have let me know they were out of stock. As a ‘Goodwill gesture’ they offered me 10% off, not much of a gesture as I already had this before I ordered. I explained the situation with the muslins which was initially ignored but after a couple more emails they said there was nothing they could do, they had been dispatched but I wouldn’t have to pay delivery charge. I could return them, which would be fun with a hot and bothered three month old. I give up, their customer service is awful. I’ll now be the owner of some £15 muslins which are taking a week to be delivered.”

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Posted 3 years ago

MORI is rated 4.8 based on 25,359 reviews