MORI Reviews

Name: MORI
Address: PL35 Pall Mall Deposits, 124-128 Barlby Road, London, City of London
Rating: 4.84

4.8 Rating 25,365 Reviews

97 %

of reviewers recommend MORI

4.8

Based on 25,365 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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1112

Anonymous

Anonymous // 01/01/2019

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English

“Not happy with this product at all. My son wore these sandals twice and every time they rubbed against his feet and gave him horrible blisters on the back and side of his ankles. I’ve bought them in two sizes and now regret it.”

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Posted 3 years ago

“Bought these jelly sandals for my 18 month old daughter and she has now got open wounds on both feet (heels and to the side where the fastening is). Do not recommend at all.”

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Posted 4 years ago

“I never received the items and when i go to the tracker it seems that they had delivered on the 14th and I don't know what happened as we work from home si this is very surprising. I don't know where to write royal mail or you, but I am very sad about it”

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Posted 4 years ago

Hello Isa I'm sorry hear that you havent received your parcel. I can see that you emailed our customer support team at the same time you wrote this review and that they are helping you out with your delivery issue. For future referecne and to answer your question, please do always come to us if you're unsure. We're on live chat 16 hours a day , 365 days a year, ready to help. James

Posted 4 years ago

“VERY BAD EXPERIENCE WITH RETURNS! JUST OPENED A PACKAGE AND SAW THAT IT WAS REALLY BIG SO KNEW IT WOULD NOT FIT, RETURNED IT STRAIGHT AWAY AND NOW BEING ACCUSED OF WEARING IT! HAD IT LESS THAN A WEEK!”

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Posted 4 years ago

“The bunny didn’t come. They told me the parcel lost in transit 2 weeks after I purchased. And they couldn’t do anything for me. Very disappointing”

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Posted 4 years ago

Hello, We're so sorry that your parcel was lost by Royal Mail and that we couldn't replace it due to the item being from our Sale and therefore discontinued. I can see the team refunded you and also added a voucher to your account for a discount on a future order. We do hope you come back to KIDLY and assure you that courier Lost in Transits are very rare occurrences and would be very unlikely to re-occur. James

Posted 4 years ago

“I ordered a CLASSIC WORLD 1 x Delivery Truck Baby Walker for my sons 1st birthday. One of the wheels has fallen off and when I screwed it back on it comes off within minutes of my son using it. The product is extremely unsafe and I am unable to use it! Having paid £50 for this I am very dissatisfied. Would not recommend this at all.”

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Posted 4 years ago

“We were very disappointed with this product and have actually sent it back last week. Considering they were children’s shoes the smell of plastic was just awful, I event left them out to air for a week and it just didn’t go away, I wouldn’t want any child to wear these. I wouldn’t recommend at all.”

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Posted 4 years ago

“One of the items I ordered didn't arrive. The most expensive item!”

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Posted 4 years ago

“Really poor service. Ordered a wedge changing mat in one pattern and received another because they “ran out of stock”. Then refund and don’t just send me something I didn’t order!”

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Posted 4 years ago

Hello, I am so sorry to read you received a different mat to the one you ordered. I have looked into this further, as its not our policy to send out alternative items to customers. In fact, that would be most odd, sending out something a customer didn't ask for! What happened here is that unfortunately the wrong barcode was applied onto the product at source, so our system thought it was sending you the item you ordered, whereas in fact it was not said item, and because all looked good system-wise we had no exposure to the error until you received the wrong item. In fact even our customer support team could not see any error in our system when you got in touch. It didn't help matters that the item you did order was out of stock anyway, and would never have appeared on the site for you to buy in the first place, if the barcodes were correct, so we couldn't even send you the correct item. I am so sorry this happened to you. It's a very rare thing to occur and please rest assured it is not our policy to send alternatives when we are out of stock. We do not even allow customers to buy things that are out of stock and not available for immediate shipping. I can see that you were refunded for the item after you made us aware of this error and I do hope to welcome you back to KIDLY again. James

Posted 4 years ago

“For over £30 for a sleepsuit I would expect much much better quality. After just one wash, following care instructions, all the sleepsuits have bobbled, become misshapen and have faded and become discoloured! Not worth the money at all!! Shop at next, by comparison the quality of their clothing is far superior! And they don’t take weeks to be delivered either!”

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Posted 4 years ago

“The item was broken so I sent it back - l am awaiting a refund so hopefully there will be no issues there.”

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Posted 4 years ago

“I placed an order on 25th October order number 332654-001, I have still not received my order, I contacted you at the weekend and the nice lady that dealt with me said my parcel must have got lost between yourselves and the royal mail. I was told that my items would be resent by courier but that hasn't arrived yet, so I am very sorry but my first shopping experience has been disappointing. Hopefully I will receive my items soon and then I will gladly leave further feedback.”

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Posted 4 years ago

“Disgraceful - selling extremely dangerous products. A child’s booster seat with the straps completely unsecured , I caught my daughter as she fell out”

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Posted 4 years ago

“The order took two weeks to arrive. It was supposed to be one of the presents for my daughter’s first birthday, but it didn’t arrive in time. Very disappointing.”

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Posted 4 years ago

Hello, Thanks for taking the time to leave us a review and I am very sorry that your delivery took a while to reach you. I have looked into this, as it really is unusual for us to deliver late to our customers, even with the recent pandemic-related delays that carriers are experiencing across the globe. Unfortunately, in your particular instance, Royal Mail, for a couple of weeks recently, did not send vans big enough to cope with our current volume of parcels. As a result they were leaving parcels in our warehouse for a day or two until they could catch up. The good news is we spotted this pretty quickly and took action. Royal Mail are now picking up every parcel from us, every day, so this shouldn't happen again. Just to make sure we are back to our high standards of service, we are now sending EVERY Royal Mail parcel via their tracked service. It is a little faster and also gives us and you more peace of mind as we can both fully track the journey. I do hope this somewhat explains your late delivery this time and provides some assurance that this is a very rare occurrence when shopping wih us. It may also be helpful to browse our reviews so you can see what other customers generally think of our service and not just take it from me. I do hope to see you back at KIDLY soon. James

Posted 4 years ago

“I was charged £45 for an order that was £18! I still have not received the money back!”

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Posted 4 years ago

“Placing order is very easy. Good website. Problems with delivery. Item hasn’t arrived. However, I assume that is the fault of the delivery service and not KIDLY”

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Posted 4 years ago

“2/ 5 items Iv had to send back so far. Disappointing as you I don’t know if what I’m getting is good”

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Posted 4 years ago

“Can not rate the product itself as it was a gift but unfortunately the box was damaged on receiving the product. Emailed kidly twice and had no reply. Not the customer service I expected!”

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Posted 4 years ago

Hi Racene Thanks for leaving a review and alerting us to your issues. I'm really sorry your item arrived damaged. I have looked in to our system as we usually do reply to emails within no more than a few minutes, but I can't find any messages from you at all. I've searched for your name, your email address and your order number and there's nothing there. Most odd! Anyway, I will ensure the team reach out to you first thing in the morning. Just a note too that we're live on our chat service between 7am and 11pm 365 days a year if ever you worry we aren't receiving emails from you.

Posted 4 years ago

“Parcel was open when arrived Items were poor quality for the price”

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Posted 4 years ago

“Zero customer service or apology for sending product out in the wrong colour. Received my refund and bought again from a much friendlier shop. Disappointing as Kidly have really lovely things.”

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Posted 5 years ago

Hello Juliette, I am so sorry to read this review. I am just pasting Gemma's original reply to you in here as I have a feeling from reading your review that you may not have received it - they do sometimes drop into junk, which is very annoying for all of us! As you can see she offered to refund you for the item (which she then actioned) plus send you a different colour free of charge, by way of further apology. What I believe happened is that you received the automated refund email only, which must have looked odd, and felt rude, if you didn't receive Gemma's reply in advance of it. My apologies again for this experience; here is Gemma's original email James --------------------------------------------------------- Hi Juliette Gemma here from the KIDLY team. I am so sorry to hear that there has been an issue with your order and that we have let you down. We really hate to disappoint our customers and we want you to have a great experience when shopping with KIDLY. Sadly we only discovered that the supplier had sent us the wrong colour crates after it was raised to us by a customer and we weren't sure how many orders were affected but we are looking into this to make sure it doesn't happen again. As we don't have the correct colour to send you we are unable to send you the right colour but if there is another colour that you like we'd love to send it your way as a sorry from us as well as the refund, of course. Please do just let me know if there is a colour that you like or if there is anything else at all that I can do to make this right. Thanks so much Gemma ---------------------------------------------------------

Posted 5 years ago

MORI is rated 4.8 based on 25,365 reviews