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MORI Reviews

4.8 Rating 25,374 Reviews
97 %
of reviewers recommend MORI
4.8
Based on 25,374 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Refunds Process
Very Easy
Returns Process
Easy
I love the products Kidly offer and I understand why Kidly have changed their packaging to be more sustainable, but it meant that items arrived with damaged boxes. These are gifts so don't look great :(
Helpful Report
Posted 3 years ago
Hello, I am so sorry to hear that your items arrived damaged. Our packaging being sustainable shoudl not be a reason or excuse for this. We did not compromise on quality when we changed over to sustainable materials. I can only imagine therefore that your items were packaged in the wrong way at the warehouse, for which I am very sorry. If you could please send me ( james@kidly.co.uk) any pictures of the damaged boxes I'd really appreciate it. I can then follow up with the team to ensure it doesn't happen again. In the meantime, If you'd like us to replace the damaged items, the Help team will be happy to help if you pop onto live chat on the website and explain to them what happened. Wishing you a Happy Holidays. James
Posted 3 years ago
Great cups for toddlers little hands.
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Posted 3 years ago
Item bought for my great granddaughter for Christmas, therefore not in a position t rate. However, all looks good!
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Posted 3 years ago
Quick delivery, easy to use , friendly customer service
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Posted 3 years ago
Great site, plenty to chose, as well as easy to use too!
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Posted 3 years ago
Great places for a wide range of good quality products. You can rest assured that anything you buy will be delivered promptly and look as good as it does on screen.
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Posted 3 years ago
Lovely colours. Easy delivery. Easy returns.
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Posted 3 years ago
Christmas present for my daughter, who yearned for her own suitcase for overnight stays with her grandparents! So it hasn't been tested yet, but looks good.
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Posted 3 years ago
Packaging is fully recyclable, well done Kidly. Wellies are good value and v stylish, it’s our second pair. Love the green ones. Need to offer more sustainable brands (and less non sustainable) on the website hence knocking a star off.
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Posted 3 years ago
excellent service .
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Posted 3 years ago
Quick delivery pleased with product.
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Posted 3 years ago
Lovely quality products
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Posted 3 years ago
Has some nice products. Some appear quite overpriced. Their Own kidly branded range is more reasonable and good quality
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Posted 3 years ago
Love KIDLY - the curation is fantastic (unique, high quality products, and not too many/too little either), and the “Parent Test” and reviews are so helpful when picking out items for my little one. Service is great too.
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Posted 3 years ago
Very quick service and quality of goods was fine
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Posted 3 years ago
Arrived on time. Looks well made. Not yet gifted to 1 year old
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Posted 3 years ago
Arrived quickly, as they are Xmas gifts I don't yet know how they will perform, but the quality looks good
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Posted 3 years ago
The bear is lovely. Well made, very plush, and has a really nice ‘old school teddy bear’ look and feel to it. Sadly it arrived in a plastic bag.
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Posted 3 years ago
good service
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Posted 3 years ago
Nice product. Considering it was a rubber placemat It was very over packaged.
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Posted 3 years ago
MORI is rated 4.8 based on 25,374 reviews