Aztec Leisure Reviews

Name: Aztec Leisure
Address: St AgnesTrevellas, Cornwall
Rating: 4.89

4.9 Rating 1,617 Reviews

98 %

of reviewers recommend Aztec Leisure

4.9

Based on 1,617 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01872552372

Email:

sales@aztecleisure.co.uk

Location:

St AgnesTrevellas
Cornwall
TR5 0XY

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Well laid out shopping pages and easy to order. Delivery as promised.”

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“Very good service”

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“Great product and fantastic service from Aztec Leisure. Will definitely buy from them again.”

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“Brilliant 👏 Customer service”

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“Was very impressed with level of service.”

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“Awning ordered at good price. Problem with courier DHL meant usual delay, thus 4 stars. Small problem with order contents, resolved superfast. Would definitely recommend and will use again.”

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“I ordered on Tuesday pm it arrived Wednesday so excellent service and delivery and products”

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“I used Aztec leisure to make an online purchase for something I wanted....the price was competitive, my item arrived quickly, well packaged. I would use Aztec leisure again.”

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“Arrived promptly well packaged good price for a quality item”

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“Service couldn't be better. Ordered Saturday delivery Tuesday without charge . Hats off to Aztec and DHL Kept fully informed of delivery progress throughout”

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“You were let down by your delivery company (DHL) who failed to deliver at the given time, then lied about trying to deliver - no one came to my house yet they said they'd been and found no one home. They redeemed themselves by leaving the parcel on my step early the next day. Otherwise a very quick service from you to them.”

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“Great ground sheet, lightweight, compact. Quick delivery.”

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“Best price for the product I was looking for, excellent phone support when ordering and super fast delivery. Cannot fault them.”

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“very quick service”

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“Good and quick service”

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“Used this company several times and always express delivery and superb service,would recommend”

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“All good, fast delivery”

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“I purchased Cadac package which was excellent value and cannot fault the delivery times or packaging. The only negatives to my shopping experience is that when I first saw the item the web site stated if you give your email you will receive a free gift. On purchase there was no mention of this. I sent two emails but did not get a reply. Quite frustrating as I wanted to include a regulator after purchase and wished them to send out with the item but they did not reply. On receipt the main unit bag was missing I emailed Aztec again no response so called. I explained everything and was advised that there must be an issue with the email system as the only received the last email I sent I then had an email explaining that I could order the regulator and would get my free gift if I pay the delivery. The delivery was 5.99 for a laundry basket which I declined. I managed to get a bag from Cadac who were excellent and the bag arrived the next day. Overall price was very good but poor customer service and communication sorry”

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Hi Andrew, Thanks for the feedback and I am sorry to hear that you were unhappy with your experience shopping with Aztec Leisure. We did reply to your email but unfortunately it was after your order was dispatched, so I do apologise for this. Monday's are especially busy for online retailers as we are very busy trying to process the weekends orders. To receive your free gift the pop up states that you need to add the code to the basket to activate the offer, which is why we asked you to cover the shipping charge to send the free gift out separately. Your statement that we didn't reply to your email regarding the missing bag though is incorrect. You emailed us on 20:31 Tuesday evening and I had replied to your email by 11:30am the following day, further I emailed Cadac 20 minutes later to process a warranty claim for the missing parts. As much as Cadac do give excellent service, the reason why this was processed so quickly was also due to Aztec Leisure's quick response. Kind regards Aztec Leisure.

“Great service”

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“First time ordering from Aztec Leisure will not be the last. Saved money on the chairs and footrests I ordered. Dispatched on the Friday delivered Monday just after 9.00 am. Superb service.”

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Aztec Leisure is rated 4.9 based on 1,617 reviews