AWBS Ltd Reviews

Name: AWBS Ltd
Address: AWBS Ltd (Head Office)Oxford Garden Centre, South Hinksey,, Oxford
Rating: 4.76

4.8 Rating 2,040 Reviews

94 %

of reviewers recommend AWBS Ltd

4.8

Based on 2,040 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About AWBS Ltd :

AWBS Ltd are builders’ merchants and landscaping materials supplier serving the general public, professional builders and landscaping companies in Oxfordshire, Wiltshire and Berkshire. Open 7 days a week, we offer an extensive range of building and landscaping materials, for all sizes of construction and garden remodelling projects, available to buy at our branch or online with free fast delivery within 25 miles of Oxford. From turf, fencing, paving, decking, decorative gravels and chippings to bricks, construction aggregates, building blocks and tools, we stock a huge range of branded and own brand building and landscaping products at great low prices. Visit or contact your local AWBS branch in Oxford, Yarnton and Swindon for advice and all of your building, fencing and landscaping material needs.

Visit Website

Phone:

01865 326500

Email:

office@awbsltd.com

Location:

AWBS Ltd (Head Office)Oxford Garden Centre, South Hinksey,
Oxford
OX1 5AR

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AWBS Ltd 5 star review on 18th February 2026

AWBS Ltd 5 star review on 13th January 2025

Mark Skinner

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Never again”

Helpful Report

Posted 4 years ago

“I am writing regarding AWBS in Yarnton. Customer service in this branch is minus zero! The so-called ''branch manager''! is a real ''MACHO'', no wonder you should avoid any debate and save yourself! Don't want to waste more time and go to details, just do NOT buy from AWBS in Yarnton, they don't respect their customers. I wish I could give them ''NO'' star at all!”

Helpful Report

Posted 4 years ago

Hi. We are very sorry you were unhappy with our service. Please be assured that we take customer service and satisfaction very seriously. We are doing our best to deal with unprecedented demand combined with well-publicised national supply issues while trying to keep both staff and customers safe. Consequently, our staff under considerable pressure and we admit that we do not always get things right but it is always our intention to give good service and if we have no done so on this occasion we apologise and hope you will consider using AWBS again in the future. Thanks, AWBS.

Posted 4 years ago

“not got slabs yet had no contact for about 4 weeks”

Helpful Report

Posted 4 years ago

Hi Rodney, you have left us a one star review despite us making repeated attempts to contact you all last week and arrange delivery of your paving slabs once they were in stock. You then informed us that you had no access to your phone last week. AWBS.

Posted 4 years ago

“I am a long time customer of awbstld. However, I spoke to a service rep who claimed to be Adrian White this morning. He stated clearly "we are not interested in your business, to supply and deliver soil". Absolute, shame. No problem solving or asking how you can help. If this was Adrian who I spoke to then you must have too many clients. You aren't getting any of my business or my clients. Thank you for your past efforts.”

Helpful Report

Posted 4 years ago

Dear Anthony, Thank you for your review, we value all customer feedback. We are sorry that you are unhappy with the service you received on this occasion. With regards to your complaint, it was explained to you that, due to unprecedented customer demand, our entire soil stock is currently allocated to customers awaiting delivery. We are simply unable to fulfil your requirements at the current time and absolutely nothing to do with not wanting your business. Thanks, AWBS.

Posted 4 years ago

“Extremely poor service unreliable delivery dates Would not recommend”

Helpful Report

Posted 4 years ago

Hi Ian, thank you for your feedback. Your order was placed as a collection and refunded in full after a conversation with our Oxford branch. We offer a local delivery service to the Oxford and Swindon areas, therefore we were unable to deliver to you based on your location, so the order was fully refunded. Apologies for any confusion. AWBS.

Posted 4 years ago

“Unable to do a review as my order hasn't turned up yet”

Helpful Report

Posted 4 years ago

“Unfortunately I've got to join the multiple other people who has had the misfortune to encounter the rude staff at AWBS Oxford. I've used them a few times and staff have been a bit hit and miss, sometimes helpful sometimes rude. Unfortunately they excelled themselves recently after telling me they had put items aside to collect I made the journey to find they had sold them without explanation. The staff member completely uninterested and rude bordering on aggressive. Refused to take any responsibility or apologise because it was 'just turf'. Felt a bit like dealing with a petulant child. Mistakes happen but being rude and unhelpful is harder to justify. I try to support a local business where possible but there are plenty other more professional companies that will be getting my business.”

Helpful Report

Posted 4 years ago

Good morning, We are sorry for the issue regarding your turf order and the service you received on this occasion. Please be assured that customer service and satisfaction is very important to us and we thank you for taking the time to write a review. Our staff have been under intense pressure for a number of weeks dealing with exceptional demand and erratic product supplies and we apologise for the issue you experienced. Kind regards, AWBS.

Posted 4 years ago

“Shocking service send me wrong delivery And they blamed me for not excepting the delivery and charged me 20 percent of perches. Delivery driver was very rude and staff was not helpful.”

Helpful Report

Posted 4 years ago

“I placed an order for Cotswold chippings 12/03/21, delivery was confirmed for 17/03/21. Then received a phone call saying the order would be delayed 10 days because of quality issues. That's the last and only call they so fit to make. Now at 12/04/21 and after several emails and a phone call, by my self, still no answer. They took the money quick enough.”

Helpful Report

Posted 4 years ago

Hi Martin, apologies for the delay. We have been unable to quarry this product for some time due to poor quality. However we have now sourced some stock and will be in touch regarding delivery. Thanks, AWBS.

Posted 4 years ago

“Shocking service”

Helpful Report

Posted 4 years ago

“Requested a selected delivery date, awbs agreed to deliver on that date. Waited all day, it never arrived. They had loaded it on the lorry for the next day! Couldn’t understand my frustration at being let down! Days annual leave wasted!”

Helpful Report

Posted 4 years ago

“Not at all pleased with service at Yarnton, they really couldn't be bothered to help at all. Going somewhere else with my custom where I'll get the support and help we need.”

Helpful Report

Posted 4 years ago

We are very sorry you were unhappy with our service. Please be assured that we take customer service and satisfaction very seriously. We are doing our best to deal with unprecedented demand combined with well-publicised national supply issues while trying to keep both staff and customers safe. Consequently, our staff under considerable pressure and we admit that we do not always get things right but it is always our intention to give good service and if we have no done so on this occasion we apologise and hope you will consider using AWBS again in the future.

Posted 4 years ago

“Very aggressive response when I asked about a delivery. Customer service skills non existent. If they are having a bad day, don’t take it out on the customers who pay your salary and keep your business going. Not the first time. I would go elsewhere if I could find products elsewhere.”

Helpful Report

Posted 4 years ago

Hello. We are very sorry you were unhappy with our service. Please be assured that we take customer service and satisfaction very seriously. We are doing our best to deal with unprecedented demand combined with well-publicised national supply issues while trying to keep both staff and customers safe. Consequently, our staff under considerable pressure and we admit that we do not always get things right but it is always our intention to give good service and if we have no done so on this occasion we apologise and hope you will consider using AWBS again in the future.

Posted 4 years ago

“Used AWBS Oxford for the last 15 years . But after the way I spoken to Today by I was informed was the owner . We ordered turf went to collect and was given the wrong ticket . I returned to the offfice a lady was outside looking at the display of stone . So I walked in to try and get the correct ticket ( your mistake not mine ) I was then told in a abrupt manner To leave the office as the lady was waiting. In front of other members of staff. Have you never been on a customer service course you are RUDE Don’t care if you are the owner or not get some manners. We will not be using AWBS every ag”

Helpful Report

Posted 4 years ago

“Very hard to leave a review when I haven’t received my order! I received an acknowledgment of my order but there was no communication of when it would arrive. I phoned them up and they told me it would be that day or “maybe Monday”. It hasn’t arrived - no apology, no explanation. Not impressed at all with their customer service- very poor”

Helpful Report

Posted 4 years ago

Hi Marianne, thank you for your feedback. Due to our current work load our out of area delivery times are unfortunately extended, but we apologise if this was not communicated effectively to you. Your delivery is due today, Monday 22nd March. Thanks, AWBS.

Posted 4 years ago

“Unusually poor service. Only on day of delivery they discovered they didn't have any stock. A complaint and request for a delivery date has gone unanswered”

Helpful Report

Posted 4 years ago

Hi Stephen, apologies, we ran out of stock of this product eariler this week. However we are expecting new stock to be available over the weekend, therefore we will be able to deliver to you as soon as we can next week. Please give the Swindon branch a call if you would like to discuss this further, thank you.

Posted 4 years ago

“After 3 years of buying your fence panels, today I received 3 fence panels without fence posts. The driver said you've stopped doing this since COVID, I've checked your website but no indication anything had changed although you don't mention the posts either. If I'd known I could have the oppportunity to check out other fence panel websites as the price has now increased by £11.26 making this a 41% increase!!! The least AWBS could have done is contacted me, it's obvious on the order I cannot fit new fence panels without posts.”

Helpful Report

Posted 5 years ago

Hi Paul, unfortunately due to availability issues throughout the year we have had to remove the vast majority of our offers and multi-buy deals from our stock range, both in-store and online. This was clearly stated on our homepage back in July when we reopened our site again after the initial lockdown and the banner notice stating this was in place for several months. We also removed any references to the free post offer at the same time. Apologies for any confusion. AWBS.

Posted 5 years ago

“Website detailed product as in stock, only to find after payment had been made this wasn’t the case. Made a call to the office to ask for a lead time and was told “it won’t be in next week, may be the week after but I’m not sure really so I don’t know”. I have a deadline for a new development show home and now unable to provide my client with a definitive date this will be installed. I am currently awaiting confirmation from AWBS when and if I’ll get the product.”

Helpful Report

Posted 5 years ago

“Ordered online on 29 july. Just got email to say it was ordered from supplier. Had call on 25 Aug which we did not hear to say they we 're delivering NOW. Was just dumped at back gate. My partner is disabled and 74 yrs old. They could have txt or rang day b4. When I rang he said they didn't have time to ring day b4. RUBBISH. NOT HAPPY WITH COMPANY. What if we had been away. Not every customer is able bodied or elderly and if they had notified us before they would have been aware of this. Having sofa delivered this week and they have kept us informed all the way along. What if they just dumped it on front door. I am Chris Turner partner and I am not happy with your company and will not buy from you again. You need to review”

Helpful Report

Posted 5 years ago

Hi Christopher, we're very sorry to hear you've not been satisfied with our service today. Someone will be in touch with you shortly to discuss your order, thank you. AWBS.

Posted 5 years ago

“Misleading. Was not informed anywhere along the buying process that the clearly marked 'FREE' point fix offer in the sales brochure had been pulled. Even a verbal conversation with a staff member (12 June 20) stated that each pack came with a free point fix. Only on calling after the slabs had been delivered was I informed that this was not the case. Unimpressed and unhelpful customer service when spending such a large sum. Slabs and delivery fine.”

Helpful Report

Posted 5 years ago

AWBS Ltd is rated 4.8 based on 2,040 reviews