Avon Ruby (UK) Ltd Reviews

Name: Avon Ruby (UK) Ltd
Address: Avon Ruby (UK) LtdAvon HouseFerrymead Gardens, Greenford
Rating: 4.41

4.4 Rating 102 Reviews

86 %

of reviewers recommend Avon Ruby (UK) Ltd

Company Reviews

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4.4

Based on 102 reviews

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Phone:

02085751336

Email:

info@avonruby.com

Location:

Avon Ruby (UK) LtdAvon HouseFerrymead Gardens
Greenford
UB6 9NE

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had a terrible experience with Avon Ruby. My home insurance sent their plumber, who diagnosed a cracked bathtub sealant as the source of a leak. Sealant isn't covered by insurance, so I paid Avon Ruby £340 to replace it. The leak continued, still affecting the kitchen ceiling below. When I told them their misdiagnosis had cost me money, they didn't care. They returned through my insurance for trace and access and charged £600, with the quote clearly listing 4 hours. The same plumber finished in 50 minutes. When I questioned pre-charging 4 hours, they said it was standard. Coming close to 4 hours would be fair, but under 1 hour means they badly misjudged the job, and I asked to be refunded the 3 unused hours. Again, they didn't care. TL;DR: They overcharge upfront regardless of the job, and if you get a bad plumber, they won't discuss mistakes or compromise. Avoid them; there are far better plumbers out there. P.S. The £340 sealant job was also poorly done, with low-quality sealant (see picture).”

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Posted 2 weeks ago

“Great prompt service by Radi”

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Posted 2 weeks ago

“I was very impressed by the prompt arrival, excellent job done and friendliness of the Avon Ruby plumber who attended to my emergency leak yesterday. Definitely a five star service in every respect. Thank you so much.”

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Posted 3 weeks ago

“Reported the fault and had the issue sorted same day. Friendly efficient service, couldn't fault it”

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Posted 1 month ago

“This was an annual boiler service provided by my insurance. Appointment was easy to arrange, the engineer polite and efficient. The cause of a known fault with the system was identified and this will be dealt with at a later date (system needs draining) which will give them the chance to earn that final star in the rating :)”

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Posted 2 months ago

“I had annual service for my boiler Maurice ensured me all systems are all in good condition, he was very nice to deal with an I was very happy with the service carried out. Thanks you Maurice from Avon Ruby. very experienced!!!”

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Posted 2 months ago

“Insurance next day call out for leaking ball valve. Not a very friendly plumber. But he replace the ball valve and handed it to me for disposal!”

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Posted 5 months ago

“I had a leak in my property, once resolved, Avon Ruby came to re paper and paint my front room, I couldn’t fault them from start to finish, being a perfectionist myself that is a big compliment from me”

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Posted 5 months ago

“This is a rubbish company. Arguments and argumantes from their so called proactive team. A person called SARAH. Avoid talking to her. Their workmen are RUDE AND NASTY”

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Posted 5 months ago

“They completed the water waste away from the ground and into the drain. Job well done. Its the start, alot more work to be done yet.”

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Posted 7 months ago

“Avon were employed by my insurers to fix my plumbing. Work completed well, but long wait for parts hence 4 stars.”

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Posted 7 months ago

“Dear Avon Ruby Team, Thank you for reaching out to request feedback regarding the recent work carried out at my property. Unfortunately, I have to say that my overall customer experience was very disappointing. During and after the work, it became clear that one or two mistakes were made by the roofer assigned to the job. These errors resulted in damage and further leaks in my kitchen, which has been extremely frustrating and inconvenient. What added to my disappointment was the fact that the roofer was unwilling to acknowledge or take responsibility for these mistakes when they were raised. I believe that honesty and accountability are essential, especially when issues arise that directly affect a customer’s home. I am sharing this feedback sincerely and honestly in the hope that it will be taken constructively and used to improve both workmanship and customer service going forward. Kind regards, RB”

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Posted 7 months ago

“What a wonderful team I couldn't be more happier with the workmanship, my kitchen looke incredible. Thank you so much”

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Posted 7 months ago

“Used this company via an insurance claim and it was an absolute disaster. Left with no heating or hot water for over a week during a cold spell. A poorly fitted part caused electrical issues due to water ingress, and a second incorrect repair attempt resulted in serious boiler damage. What should have been a simple fix turned into a nightmare. I had to get a second opinion to confirm the damage and cancelled further visits to prevent even more problems. Avoid at all costs.”

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Posted 8 months ago

“Dear Avon Ruby UK Ltd, I am writing to express my deepest thanks and appreciation for the exceptional service, support, and professionalism your team has shown while carrying out the repair works at my home. From start to finish, the experience has been nothing short of outstanding, and I felt it was important to formally acknowledge the quality of your work and the care you have provided throughout this entire process. What began as a stressful and daunting situation very quickly became manageable thanks to your clear communication, organised approach, and genuine commitment to delivering high-quality work. The craftsmanship and attention to detail in every part of the repair are truly remarkable. The finished result is superb — far beyond what I expected — and I am genuinely grateful for the level of pride and skill that has gone into it. Quite simply, I cannot fault a single aspect of the work. A special thank you must go to Paula, who has been exceptional from day one. Her weekly updates, prompt responses, and willingness to reassure and guide me through each stage made a huge difference. She has been consistently professional, proactive, and incredibly helpful, and her communication has been a real source of comfort throughout this journey. Her dedication reflects wonderfully on your company. I would also like to offer a sincere thank you to Adrian, whose workmanship has been exemplary. Every inch of the work has been completed with precision and care. His attention to detail, reliability, and positive attitude did not go unnoticed. He was always on time, always pleasant, and always focused on ensuring that everything was finished to the highest possible standard. It is clear he takes immense pride in his craft, and the results speak for themselves. In summary, I could not be more impressed with Avon Ruby. Your team has transformed what could have been a very stressful experience into one that felt smooth, organised, and reassuring. I will absolutely continue to use your services in the future and have no hesitation whatsoever in recommending you to others. Companies like yours — who combine exceptional workmanship with genuine customer care — are rare. Thank you once again for everything you have done. Your efforts have made a real difference, and I am sincerely grateful Mr G.S Panu”

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Posted 10 months ago

“The bathroom sink was leaking. Had insurance and they asked Avon Ruby to turn up. The plumber turned up and gave a completely wrong diagnosis by stating that it was the tap was faulty. We figured out afterwards the fault was not related to the tap. Got another plumber and they just came today (Sunday) who's a family friend. The issue was the Flexi pipe that was damaged and that was replaced. Morale of the story is that the tap was never faulty! Never use these lot again and will inform the bank as well.”

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Posted 11 months ago

“I had various work carried out by Avon Ruby including tiling, redecoration and plumbing work. They’re always very punctual about their time and work quality commitments. Oliver, Isaac and Andrew they all did great jobs. Whoever needs any help about home maintenance, I undoubtedly recommend Avon Ruby. Thank you Avon Ruby!”

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Posted 11 months ago

“All works done with no hassell”

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Posted 11 months ago

“Very happy with the service, a surveyor was booked in and came on time . The work was scheduled when it was convenient for us. The Plasterer/painter Danny couldn’t of been nicer , very professional and very happy with works completed. He made the experience for my mother stress free as she gets very anxious with works going on.”