Avon Ruby (UK) Ltd Reviews

Name: Avon Ruby (UK) Ltd
Address: Avon Ruby (UK) LtdAvon HouseFerrymead Gardens, Greenford
Rating: 4.41

4.4 Rating 102 Reviews

86 %

of reviewers recommend Avon Ruby (UK) Ltd

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4.4

Based on 102 reviews

Customer Service
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Phone:

02085751336

Email:

info@avonruby.com

Location:

Avon Ruby (UK) LtdAvon HouseFerrymead Gardens
Greenford
UB6 9NE

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had a terrible experience with Avon Ruby. My home insurance sent their plumber, who diagnosed a cracked bathtub sealant as the source of a leak. Sealant isn't covered by insurance, so I paid Avon Ruby £340 to replace it. The leak continued, still affecting the kitchen ceiling below. When I told them their misdiagnosis had cost me money, they didn't care. They returned through my insurance for trace and access and charged £600, with the quote clearly listing 4 hours. The same plumber finished in 50 minutes. When I questioned pre-charging 4 hours, they said it was standard. Coming close to 4 hours would be fair, but under 1 hour means they badly misjudged the job, and I asked to be refunded the 3 unused hours. Again, they didn't care. TL;DR: They overcharge upfront regardless of the job, and if you get a bad plumber, they won't discuss mistakes or compromise. Avoid them; there are far better plumbers out there. P.S. The £340 sealant job was also poorly done, with low-quality sealant (see picture).”

Helpful Report

Posted 2 weeks ago

“This is a rubbish company. Arguments and argumantes from their so called proactive team. A person called SARAH. Avoid talking to her. Their workmen are RUDE AND NASTY”

Helpful Report

Posted 5 months ago

“Dear Avon Ruby Team, Thank you for reaching out to request feedback regarding the recent work carried out at my property. Unfortunately, I have to say that my overall customer experience was very disappointing. During and after the work, it became clear that one or two mistakes were made by the roofer assigned to the job. These errors resulted in damage and further leaks in my kitchen, which has been extremely frustrating and inconvenient. What added to my disappointment was the fact that the roofer was unwilling to acknowledge or take responsibility for these mistakes when they were raised. I believe that honesty and accountability are essential, especially when issues arise that directly affect a customer’s home. I am sharing this feedback sincerely and honestly in the hope that it will be taken constructively and used to improve both workmanship and customer service going forward. Kind regards, RB”

Helpful Report

Posted 7 months ago

“Used this company via an insurance claim and it was an absolute disaster. Left with no heating or hot water for over a week during a cold spell. A poorly fitted part caused electrical issues due to water ingress, and a second incorrect repair attempt resulted in serious boiler damage. What should have been a simple fix turned into a nightmare. I had to get a second opinion to confirm the damage and cancelled further visits to prevent even more problems. Avoid at all costs.”

Helpful Report

Posted 8 months ago

“The bathroom sink was leaking. Had insurance and they asked Avon Ruby to turn up. The plumber turned up and gave a completely wrong diagnosis by stating that it was the tap was faulty. We figured out afterwards the fault was not related to the tap. Got another plumber and they just came today (Sunday) who's a family friend. The issue was the Flexi pipe that was damaged and that was replaced. Morale of the story is that the tap was never faulty! Never use these lot again and will inform the bank as well.”

Helpful Report

Posted 11 months ago

“Title: Extremely Unprofessional and Disrespectful Experience I had a very poor experience with Avon Ruby. A surveyor appointment, which had been scheduled over a week in advance, was cancelled at the last minute without any prior notice or communication. To make matters worse, when I contacted the company regarding the cancellation, I was dealt with by their Contracts Manager, Paula, who was extremely rude and unapologetic. Her dismissive attitude added to an already frustrating situation and reflected a serious lack of professionalism. I had taken annual leave specifically to be available for this appointment, which I was unable to cancel due to the short notice given by Avon Ruby. This caused unnecessary inconvenience and wasted time. I expected a basic level of respect and communication, and unfortunately, Avon Ruby fell far below that standard.”

Helpful Report

Posted 1 year ago

“Disappointed by the response as subcontractors of Axa and Esure Be careful of these names”

Helpful Report

Posted 1 year ago

“Made the wrong diagnosis left us without hot water After problem fixed by another company I spoke with representative who was argumentative and unhelpful”

Helpful Report

Posted 1 year ago

“When the plumber finally showed, he was unable to do anything as he wasn’t qualified or experienced enough to tackle the job. Office hadn’t told him about the nature of the call and issues with an air source heat pump. However, the engineer informed me that he had been called out to another premises at our development and he was also faced with the same problem of an air source heat pump. So a wasted call out and my issues unable to be resolved.”

Helpful Report

Posted 3 years ago

“Wouldn’t touch then with a barge pole. Can’t ever fix problems and always send incorrect info to insurance companies who then close the case. Misdiagnosed my boiler issue. Kept changing random parts hoping it will fix the problem. Avoid. Called vaillant. They fixed in 5 min. Broke part was a £30 part. Avon ruby kept changing circuit, gas kit etc and sending invoices of parts and labour plus mark up to the insurance company.”

Helpful Report

Posted 5 years ago

“Not happy with work wrong advice given”

Helpful Report

Posted 6 years ago

Dear Parth, In receipt of your recent review and following our conversation with you I have advised that we were assigned via your insurance company to assess an issue you reported to them. We provide a report based on our findings as required by them. We strongly refute the allegation that we "like to rip off people" and also "give wrong advice". We pride ourselves in delivering expert services and would be happy to discuss your complaint at further length. Please kindly advise via email a date and time that would be convenient for us to contact you. We look forward to speaking with you soon. Yours Sincerely Avon Ruby (UK)

Posted 6 years ago

Avon Ruby (UK) Ltd is rated 4.4 based on 102 reviews