Auto Finesse Reviews

Name: Auto Finesse
Address: 20 Burnt Mill, Harlow , Essex, Harlow
Rating: 4.91

4.9 Rating 26,521 Reviews

99 %

of reviewers recommend Auto Finesse

4.9

Based on 26,521 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Auto Finesse:

Making 'em shine since 1999 - www.autofinesse.co.uk We are Auto Finesse, come take a look behind the scenes as we do our thing, making awesome detailing products, building crazy cars and traveling to some of the coolest car shows around the world. Auto Finesse started out as a humble car detailing company offering services to the London and home counties region in England, soon developing and growing in to what is today a world renowned name amongst car enthusiasts synonymous with quality products, coupled with unraveled levels of customer support and service. You can find out more about our rich history in the car care and detailing industry here: http://www.autofinesse.co.uk/making-them-shine-since-1999/

Visit Website

Phone:

08446 93 13 93

Email:

support@autofinesse.com

Location:

20 Burnt Mill, Harlow , Essex
Harlow
CM20 2HS

Auto Finesse 5 star review on 16th January 2026

4832

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The box of the ceramic kit was tiny, not what I expected! It's a gift for my husbands birthday, so hopefully he will appreciate it. The actual box the kit came in was bent & ripped, so not the best for gift presentation. I would have normally sent it back, but time restrictions meant I had to just tape it up. I can't comment on the products until they have been tried & tested. Another thing is that if you are buying for a gift, please be aware that the company logo is plastered all over the box, so my husband probably already knows what he has got. The pictures show the damage & scuffs on the box, & size of product in comparison to a toilet roll.”

Helpful Report

Posted 2 years ago

Hi Michelle. I am sorry to hear that you are disappointed with the item you ordered. This certainly isn't how we want our customer to feel. On the odd occasion where the packaging does not meet our high standards we aim for, we have procedures in place to help get this sorted as quickly as possible for the customer. We have a service called a 'swap out', which we can arrange for any day convenient for yourself and can be arranged as quick as the following day. If you would like to go ahead and get this swapped over, please send the customer service an email and they can get this sorted immediately for you. With regards to our branded packaging, unbranded boxing is something we have been looking into offering as we totally understand that a branded box is sometimes inconvenient, but it's not something we have in place yet. Unfortunately all of our shipping boxes, tape and shipping labels are heavily branded with the Auto Finesse logo and address, this has been happening for the past few years now. If you did require an unbranded box in the future, please pop us an email as soon as the order has been placed and we will try to accommodate your needs. Hope this helps, and if you have any further questions then please don't hesitate to ask. -TEAM AF :)

Posted 2 years ago

“Great products & merchandise great customer service very helpful ,delivery not so good but that can be expected from Royal Mail price of products can be a little expensive but I suppose you pay more for Quality”

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Posted 2 years ago

“Finale detail spray and crystal glass cleaner are both great for maintenance cleans”

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Posted 2 years ago

“Perfection in a bottle, all the products shout out quality, my Lexus is 14 years old and looks like it has just left the showroom, will not use any other products but AUTO FINESSE. Thanks to you all for the quality service.”

Helpful Report

Posted 2 years ago

“I have only ordered one item so far and it is yet to be used so I cannot rate the product yet. The service from ordering to delivery however has been first rate. Product as described and arrived quickly. I just need some decent weather (unlikely for December ) and it’s all systems go. Overall very happy.”

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Posted 2 years ago

“I ordered an interior detailing kit as a birthday present. Auto finesse products have always been favourites with our car lovers for the quality and smell!”

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Posted 2 years ago

“I find the AF website easy to use, with a good range of products and relevant information, both about the products themselves and also the general guidance on all things car care. The variety of products and equipment I have bought (and had bought for me!) have all functioned well, apart from the snowfoam which wasn't a patch on another leading brand (accepting it could have been a case of user error of course, but I don't think it was). I have found the prices to be generally competitive; communication, once orders are placed, has been good; delivery has always been quick, with items safely packaged. Overall I am a happy AF customer.”

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Posted 2 years ago

“Have other AF products, they are excellent Bought for son for Xmas”

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Posted 2 years ago

“Black Friday deals confusing. Communication from Autofinesse rather dismissive. However saying that products were as good as expected”

Helpful Report

Posted 2 years ago

Hi Sallyann, thank you for taking your time to leave a review. I am sorry to hear that you found the Black Friday deals a little confusing. I can see that a member of our customer service team helped explain the difference between the two deals we were offering and cleared up the confusion. We had a section of 'buy one get one free' deals and a section for just discounted items. The discounted items are the ones you purchased, these were not part of the 'buy one get one free' items. If you have any questions or need any help in the future, please do not hesitate to get in touch. -TEAM AF :)

Posted 2 years ago

“Love the brand, I have everything from you guys. Keep going”

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Posted 2 years ago

“Great products, keeps my mk1 golf looking like it just left the showroom for the first time”

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Posted 2 years ago

“easy to order - great product as i have had it before. delivered on time”

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Posted 2 years ago

“Great service as always very happy.”

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Posted 2 years ago

“Excellent company. I bought some goods for my son as he loves the products. There were some amazing black Friday offers on. The website was easy to use and my parcel arrived within five days.”

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Posted 2 years ago

“Absolutely chuffed with these products, there price, P@P and delivery.”

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Posted 2 years ago

“I’ve been using using Auto Finesse now for a fair few years and can’t fault the products. It’s completely priced and the quality is excellent. 5 Stars.”

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Posted 2 years ago

“Always pleased with the Auto Finesse products! Thank you”

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Posted 2 years ago

“thank you!!”

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Posted 2 years ago

“Fantastic quick service and brilliant products. Will be using time and time again!”

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Posted 2 years ago

“Top quality, fast Ship, perfekt !”

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Posted 2 years ago

Auto Finesse is rated 4.9 based on 26,521 reviews