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Aurora Nights Reviews

4.9 Rating 637 Reviews

100 %

of reviewers recommend Aurora Nights

Company Reviews

4.9

Based on 637 reviews


Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 94%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Phone:

203 769 3140

Email:

alex@aurora-nights.co.uk

Location:

Office 8 Empingham House,
1e Uppingham Gate, Ayston Road,
Uppingham
Rutland
LE15 9NY

Aurora Nights 5 star review on 18th April 2024

Lisa Kovens-Harris

Aurora Nights 5 star review on 19th February 2024

Aurora Nights 5 star review on 19th February 2024

Aurora Nights 5 star review on 19th February 2024

Aurora Nights 5 star review on 19th February 2024

Aurora Nights 5 star review on 19th February 2024

Aurora Nights 5 star review on 19th February 2024

241

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We enjoyed both the hotels that were arranged by weekend a la Carte Aurora nights. The Porsmork trip was very enjoyable, both guides were fantastic and informative. The Northern Light hunt trip out of Reykjavik with Superjeep was an adventure and we got to see the lights, worth braving the cold at -6.”

Posted 1 year ago

Dear David Thank you for taking the time to give us a review. Delighted you enjoyed yourself and got to see the Aurora's. Regards Abigail

Posted 1 year ago

“Had an amazing time. Well organised lovely food and lovely people. Also got to see the aurora.”

Posted 1 year ago

“Overall very good.Staff excellent and helpful. Accomodation basic but was what we expected. Tour guides very good (nature walks , snow mobiles, dog sleighs).Sky station disappointing as we never got to go up due to the weather and this seem to be a recurring feature.The alternative walk at night and meal was a let down as a result.Overall would recommend to others.”

Posted 1 year ago

“Fabulous trip, great accommodation and activites”

Posted 1 year ago

“Our holiday was well planned and the trips organised by South Coast Adventures were led by a great team - friendly and knowledgeable - on all three days. The cabin was warm and cosy. The fridge was well stocked which was unexpected. Centrum Hotel in Reykjavik has two parts - the old original building with a more modern extension - Wi-Fi in the older part was very patchy.”

Posted 1 year ago

Thank you for taking the time to feedback and I will pass onto the team. Useful information on the Wifi. We always request the old building as it has more Icelandic character than the extension, but did not appreciate there was a downside so appreciate that feedback. Regards Abigail

Posted 1 year ago

“We had a great trip except for the night out to the sky ovseratory (snowy and not very efficient in sending people up the mountain--it took more than an hour). The Mountain Lodge was very cosy and warm, the restaurant (and especially dinner) was 5-star, and the activities planned were, for the most part, nicely organized and executed. We thought the snowmobile excursion was a little boring (the speed was exceptionally slow), the NP hike, dogsled excursion and reindeer/Sami excursion were great and well managed. The Ice Hotel was, indeed, the highlight of the trip! All in all, we thought the trip was very well organized, the excursions were fun, and the leaders were very helpful, patient and lots of fun (especially the lady running the dogsled and Sara at the Sami camp). Having the appropriate outside clothes at our disposal at the lodge was a sin qua non! Having the transfers to greet and take us to the lodge and then return us to Kiruna was great. It made life a whole lot easier.”

Posted 2 years ago

“One off experience”

Posted 2 years ago

“Despite flight delays, a wonderful week in a fabulous place. 10/10 for Camp Ripan and its staff. All activities were well organised and thoroughly enjoyable. A few points for Weekend a la Carte - Lots of conflicting times on the travel plan provided. Also timings given to us by Petri did not fit with actual pick ups so that we were waiting around in the hotel a couple of times and we had to re arrange trip to Ice Hotel with him ourselves. Set menu at the hotel not ideal for children. Time booked for our visit to the spa was only for 2 people (not all 4 of us) as children not allowed in after 4pm. Snowmobile/fishing day - lunch was not cooked in the wild or cooked on a fire.”

Posted 4 years ago

“We had a great stay at the Abisko Mountain Lodge. The food was great, the activities were perfect [weather helped here as others in the lodge weren't so lucky] and the service and staff at the lodge were fantastic [they made the holiday an experience we will never forget and can't be praised highly enough]. One issue was the size of the room which is tiny by anyone's standards and the lack of noise insulation which affected our ability to get a decent nights sleep. The transfer through Stockholm airport going out wasn't as easy as it could have been and coming back was chaotic with only 20-25 mins from when our plane landed to when the next flight was due to take off. With no clear direction to the connecting bus [which we couldn't find] we had to rush the whole length of the airport going back through security and only just made it on to the connecting flight to Heathrow [we were not the only ones forced to do this and we believe at least one person missed the flight]. The time slot was so tight that our baggage didn't make it on to the flight and we had to wait until the next day to get it back. It was a shame as it spoiled what had been a perfect break [clearer direction from SAS staff that matches the printed itinerary is a must for what is a very tight connection if there is any delay with the flight from Kiruna]. This holiday deserved a Very Good rating but was let down by the accommodation and the connecting flight arrangements.”

Posted 4 years ago

“A very well organized trip packed schedule for the long weekend with a well-timed mix of activities. The standard room is VERY small with beds in an L-shape and very little baggage space with also having to store the arctic wear we spent the weekend moving cases on and off the beds as we moved around. Food was very good - but got caught at the end of the holiday with an "extras" bill for the daily specials - which we didn't realize was £13 each time. Although we do know that drinks were extra - we had the Lapland menu on the first night and had the recommended wine with the first 2 courses - no mention that this was going to cost us nearly £60 The husky ride and Skidoo trips cannot be faulted, they were great fun and the guides were really friendly and gave us loads of information of their skills and the local and regional area of Sweden The photography evening was also very good, very knowledgable guides and also was really handy on getting tips and tricks about taking decent photo's. The only disappointment was the Sky Station Visit - it felt like we were dropped off and held to ransom in an expensive cafe for 3 hours - we had no idea if we were supposed to do anything, go anywhere or how we got home. In general, I would totally recommend this trip we did have a great time, food, people and activities were great - the only let down was that for the price paid- it felt like we were robbed when it came to the accommodation as it felt like we were staying in a youth hostel - I think you really need to set peoples expectations of the rooms”

Posted 4 years ago

“Fantastic experience felt spoilt throughout, the tasting menu at the ice hotel was superb. Would highly recommend the experience”

Aurora Nights 4 star review on 15th January 2020

Aurora Nights 4 star review on 15th January 2020

Aurora Nights 4 star review on 15th January 2020

Aurora Nights 4 star review on 15th January 2020

Aurora Nights 4 star review on 15th January 2020

Posted 4 years ago

“Swapping the self drive option for collection from the airport and 3 days of South Coast Adventures superjeep tours was a brilliant solution - we went to places we could never have gone on our own, did really exciting things and enjoyed being with really interesting and knowledgeable guides (for 2 of the 3 trips ) The Ranga hotel was ok, although we found the food expensive for what it was. We liked the Silica Hotel, with its delightfully quiet small private lagoon.”

Posted 5 years ago

Dear Margaret, Thank you for taking the time to give us a Review and I am delighted you had such a super time. Clearly the upgrade to transfers was a success for you ! I will pass on the feedback to local partners, including Ranga. Regards Abigail

Posted 5 years ago

“We loved our visit to Iceland the place was fabulous, everyone was very friendly and there was plenty to see and do while we were there. The high-lights of our trip (5 stars+) included; 1. The Super-jeep tour on day 3 up to the glaciers of Eyjafjallajökull. Our guide Einar Magnus was amazing! - watching how he handled the snowy slopes, he also shared with us stories of his life in Iceland, and while the snow was way too deep to get all the way to the volcano he took us to very picturesque places and was very sensitive and responsive to the way we wanted to spend our day. 2. The cabin was superb! - windows everywhere, great spaces for preparing meals, eating and relaxing and a sense of remoteness that is unlike anything we have experienced before. we enjoyed walking around the cabin and viewing it from the mountain! 3. The first meal prepared for us on arrival. Our guide did a fabulous job preparing our meal on the first night. It was beautifully served and very delicious. We enjoyed the leftovers in our lunches and the potato dish with our subsequent meals. Excellent plans that did not quite work as they should (3-4 stars) 1. The stocked fridge and menu was excellent, however there seem to be some coordination issues to be ironed out. Our menu did not match the ingredients in the fridge. This was really disappointing when we were looking forward to fish (a favourite) and got steak (we tolerate it) instead. The fresh lemon was there for fish, which we could not do anything with and there was no basil for the Caprese salad. I would expect an alternative and equally planned menu to be provided when foods have to be substituted. The 3 different desserts did not exist, nor the different potatoes. While the variety of the planned meals did not work as they should have we did love being able to prepare our own meals and there was plenty of food available. 2. Coordination for meeting the guides/pick-ups. We had a few mix ups with the directions for meeting our first guide on arrival, first our instruction sheet was incorrect leading us to believe that we should meet the guide at Ranga, this was corrected and emailed to us after we queried it. We were originally told to ring the guide as we pass Hella. Then we were told to ring when we left Blue Lagoon, we did this and we were then told we had to ring the guide directly from a town we could not pronounce, - when the guide asked where we were ringing from there was some confusion as I could not pronounce the town name. This would be a very simple thing to fix and keep consistent as it causes a bit of stress when first driving in Iceland. 3. Our Golden Circle Highlights trip on Day 2 was amazing however there were a couple of things that would have improved the experience. The pick-up time was mixed up - our guide was suppose to pick us up at 10am and the 4 accompanying guests at Ranga (over half an hour's drive away) at the same time. Fortunately we were ready early but in the unnecessary rush we forgot some of our camera accessories. Apparently no-one had our phone number to inform us of the earlier start and yet we had rung the office and the first guide on the first night (they would have the number) and we had given our contact details when we first booked. The itinerary was not as described we seemed to spend a very long time at a dairy farm (instead of the tomato farm) where we thoroughly enjoyed the ice-cream, and seeing the cows however we were then ready to move on. The trip took 9 hours instead of the 6 approximate hours in our itinerary and this messed up our plans for the afternoon. 3. We booked "Aurora Nights" however no-one really wanted to discuss the Northern Lights with us. This makes sense to us now as we realise that the solar activity is insufficient currently to get strong lights. This should have been explained to us however no one seemed to be accountable for this aspect of the tour. Because we had a different 'guide' for every aspect of the trip it was unclear who was to ring us if there was a possibility of seeing the lights. Overall we loved our trip. The information provided to us was clear and comprehensive and the overall plan was great even though there were some holes in the execution. We followed all the advice about booking the Blue Lagoon, what to take and other places to visit and this all worked out very well for us.”

Aurora Nights 4 star review on 23rd March 2019

Posted 5 years ago

Dear Donna Thank you for your very detailed feedback and for taking the time to do so. I am very pleased that you had a good time and enjoyed your tours. I need to investigate what went wrong with the food ingredients as that should not have happened for which I am sorry. I'm sorry that the Golden Circle was not delivered as usual, and I will also follow up on this and revert to you. However I do need to push back on the comment that it is not a good time to see the Northern Lights, which I'm afraid is just not true. The forecast for this Saturday past for the Aurora's was a 7 - which is extremely high. We have only seen this very high level a couple of times in 15 years ! Obviously if it is cloudy then then the Aurora's cannot be seen even if they are out. I will revert on the detail once I have had a response off line. Regards Abigail

Posted 5 years ago

“So much packed into 6 days, it's taken us time to recover from our trip to Sweden. All the arrangements worked very smoothly and we were delighted with our drivers. Thomas was a mine of information on the way between Lulea and Harads and in Kiruna, Petri took us on an adventure across the frozen river. The Hotel Rival in Stockholm was very well situated for walking to see the sights, staff were friendly and helpful, rooms very clean but much too warm for us. We really loved the Tree Hotel. We had 2 nights in the Cabin and watched sunsets and dawns from our bed. Staff were delightful and food excellent. Our Husky trip with Kim was an great experience. What a nice guy! The Ice hotel was not what we expected. It was so big and commercial. Although it was well organised, it didn't have the personal touch we experienced elsewhere. The ice structure and sculptures are, of course, amazing and the sleeping bags did their job, but the warm accommodation had little character. We much preferred the atmosphere at the Lodge when we went snowmobiling and felt that that would have been a better place to stay. All in all a great trip. We'll be back”

Posted 5 years ago

“This was our first ever 'winter' holiday and was booked to celebrate a very special occasion in our lives. Our 4 days away were great with the organised events really well executed (Even though they were all on different days from our published itinerary). The hostel staff and guides had lots of knowledge which they were only too glad to share with us. We will certainly remember our planned experiences on this trip with very fond memories all topped off with seeing the fantastic Aurora My only criticism is that I do feel Weekend A La Carte could be more open about the level of accommodation when booking. Customers need to be aware that it is very basic Hostel accommodation with single beds, not necessarily next to each other, and no hanging space for clothing so that you have to live out of your suitcase. We were shocked and disappointed at the level of our room, thankfully the great staff and events made up for this What makes a good company a great company is going that little bit further for their customer. I would have thought that by asking the reason for your trip when booking it would have meant that something may have been said/done e.g. celebratory glass of wine!”

Posted 5 years ago

Dear Michael Thank you for the feedback and I take note of your comments. Firstly I am delighted that you got to see the Aurora and the activities were enjoyable. Abisko is world class on both these fronts. I hope you don't feel we overplayed the description of Abisko Mountain Lodge's bedrooms. We do give clients the ability to upgrade to superior rooms at the time of booking for guaranteed double beds and extra comfort. The standard rooms are 3 star, the deluxe rooms 4 star and the hospitality and food is 5 star. Your thoughts on a welcome drink or equivalent if you are celebrating a special occasion is a point well made and will be acted upon. Thank you for traveling with us and best wishes Kevin Collins Managing Director

Posted 5 years ago

“Alas, we didn't see a Northern Lights display, but it was nonetheless a remarkable break. Our experience of a dog sled ride on the Sunday morning midst brilliant sunshine, the day after a mini-blizzard, was little short of magical, while both my partner and I managed to conquer our fear of heights as we ascended to the Abisko sky station on a chair lift that frequently stopped. Treading across a vast frozen lake with confidence on metre-thick ice was also exhilarating. Unfortunately, the severe weather on the Saturday night led to the cancellation of the wilderness photo tour (apparently for just the third time in nearly a decade). Earlier in the day the wind and snow had also caused the closure of the rail line to Narvik, so we weren't able to go on a scheduled trip. (Any possibility of a partial refund?!?). The accommodation at Abisko Mountain Lodge was on the Spartan side, but the cuisine was outstanding - worthy of a Michelin star in my humble opinion. In addition, the Lodge staff proved both friendly and incredibly helfpul. The end of the brief holiday was somewhat marred by a lengthy delay (nearly three hours) to our return flight to Heathrow from Stockholm Arlanda. I had hoped that SAS would provide a free drink or snack (other than tea/coffee) in the light of the delay, but it wasn't to be. That's a very minor complaint, though, and overall our four-day Arctic adventure was a very positive experience. Both my partner and I would be keen to return to Abisko in the not too distant future.”

Posted 5 years ago

Dear George Many thanks for your feedback and I am delighted you had a great time despite not seeing the northern lights. This can and does happen and is why we make itineraries as impactful as possible so you come away with good memories even if the Aurora don' show up. Delighted to hear you would be happy to go back to Abisko and we would be delighted to assist but meanwhile thank you for traveling with us. Kind Regards Kevin Collins Managing Director

Posted 5 years ago

“Overall, we'd say between "good" and "very good". It was a memorable holiday, and the trips and accommodation lived up to our high expectations The weather was good in Abisko, and the snowmobile and husky trips were "one off". The Aurora photo evening was both fantastic and useful as the photography training from Chad was great The evening Sami/Aurora trip in Narvik was enjoyable, albeit a bit quirky. It felt a little underdeveloped, and given the weather could probably have been a bit shorter. The guide was a lovely bloke Sandwiched between here and Lofoten was the "day from hell", stranded in a service station for 7 hours in the storm. A big thanks to Louise in Unique North who worked on her day off, the team at Weekend a la Carte (I guess there were a few people they had to organise "rescue" for), and mostly to Robin from the Melbu hotel who did a 5 hour round trip in vile weather to retrieve us. This included changing a flat tyre! He also did a mini detour on the way to the ferry the next day to show us a snapshot of the area The Hurtigruten 3 hour cruise was a welcome surprise, as we were just expecting a ferry, not a very comfortable 3 hour cruise through lovely landscapes The cabins at Svolvaer were brilliant, and a unique way to experience the storm on the Saturday. The rib boat ride and sea eagles on the Sunday were a perfect way to end our trip What stops a maximum rating is the level of communication and flexibility "on the ground" in the locations. I wasn't expecting to have to chase arrangements etc. Mainly this was at Svolvaer, where we felt with flexibility of the trips, we could have been booked Saturday night for the Aurora tour with Sunday as a back up, and the Island tour could have been rescheduled for us to the Sunday. Both these were cancelled (valid outcome for the times they were booked). Although the hotel was advised of the evening cancellation, they failed to let us know, and we were standing waiting not knowing what was the situation”

Posted 5 years ago

Dear Richard Many thanks for the review and i am delighted that despite encountering a near hurricane in Norway you had a great time. Weather is one thing we cant control and this season has certainly had its fair share of unusual weather. Thank you for all the photos you sent the office this afternoon. You certainly witnessed some good northern lights and your pictures in Lofoten are stunning. I hope you feel that despite your trip being disrupted by probably the worst storm that many of our partners had witnessed in years you were well looked after by us and the ground teams. We have refunded you for the tours you could not do due to weather Warm Regards Kevin Collins Managing Director

Posted 5 years ago

“We had a very nice time and enjoyed all of our excursions especially the dog sledging with Annika and Oulf(?). Also a very good evening with Ida learning more about Sami culture. Food was good for first 2 days but with change of staff less good and rather minimal.”

Posted 5 years ago

“We travelled to Abisko on 30th December, staying for 3 nights. Our trip exceeded all our expectations! Mina should be very proud of her team at Abisko Mountain Lodge, who looked after us superbly. Whilst our room was small and fairly basic, it was warm, clean and comfortable. The food at the lodge is amazing! Fine dining without the faff. The trips were excellent. To go out into the wilderness for the photo evening on our first evening, and experience the display of the Northern Lights we had was truly magical. Sarah gave us great advice and seems to have a gift for reading the sky and Marianna made sure we were kept warm in the tepee. We were initially disappointed that our snowmobiling trip was moved to the afternoon, meaning it was dark. However the darkness added to the excitement and we saw the Lights again! The New Year's Eve celebrations were lovely. We had a fabulous dinner with wines to compliment the food and the atmosphere was relaxed and cosy. The dog sledding was another highlight with gorgeous, friendly dogs and caring, knowledgable guides. The Ice Hotel. Just WOW! Unfortunately we were told the Sky Station was closed on arrival at the ski lift, due to high winds on the mountain. As we had an early start the next day we chose not to take part in the alternative activity. Our only criticism was the short time allowed for making the connecting flight at Stockholm. Our flight from Gatwick was at least 30 minutes late taking off, resulting in having less than an hour to clear a very slow passport control, dash from one end of the airport to the other and get through security. Thank you for an unforgettable trip to a beautiful part of the world. Karen and Steve Pink”

Aurora Nights 4 star review on 19th January 2019

Posted 5 years ago

“Organised activities were very good, accommodation at Abisko Mountain Lodge was more basic than expected but was functional. The food there was much better than expected and the owners and staff were lovely. The Rival Hotel was undergoing refurbishment and the entrance area was a building site which was disappointing. The bedrooms were smaller than expected. We enjoyed the trip but it was quite expensive give the relatively low standard of accommodation and very basic economy flights”

Posted 5 years ago

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Aurora Nights is rated 4.9 based on 637 reviews