Donna Couzens
We loved our visit to Iceland the place was fabulous, everyone was very friendly and there was plenty to see and do while we were there. The high-lights of our trip (5 stars+) included; 1. The Super-jeep tour on day 3 up to the glaciers of Eyjafjallajökull. Our guide Einar Magnus was amazing! - watching how he handled the snowy slopes, he also shared with us stories of his life in Iceland, and while the snow was way too deep to get all the way to the volcano he took us to very picturesque places and was very sensitive and responsive to the way we wanted to spend our day. 2. The cabin was superb! - windows everywhere, great spaces for preparing meals, eating and relaxing and a sense of remoteness that is unlike anything we have experienced before. we enjoyed walking around the cabin and viewing it from the mountain! 3. The first meal prepared for us on arrival. Our guide did a fabulous job preparing our meal on the first night. It was beautifully served and very delicious. We enjoyed the leftovers in our lunches and the potato dish with our subsequent meals. Excellent plans that did not quite work as they should (3-4 stars) 1. The stocked fridge and menu was excellent, however there seem to be some coordination issues to be ironed out. Our menu did not match the ingredients in the fridge. This was really disappointing when we were looking forward to fish (a favourite) and got steak (we tolerate it) instead. The fresh lemon was there for fish, which we could not do anything with and there was no basil for the Caprese salad. I would expect an alternative and equally planned menu to be provided when foods have to be substituted. The 3 different desserts did not exist, nor the different potatoes. While the variety of the planned meals did not work as they should have we did love being able to prepare our own meals and there was plenty of food available. 2. Coordination for meeting the guides/pick-ups. We had a few mix ups with the directions for meeting our first guide on arrival, first our instruction sheet was incorrect leading us to believe that we should meet the guide at Ranga, this was corrected and emailed to us after we queried it. We were originally told to ring the guide as we pass Hella. Then we were told to ring when we left Blue Lagoon, we did this and we were then told we had to ring the guide directly from a town we could not pronounce, - when the guide asked where we were ringing from there was some confusion as I could not pronounce the town name. This would be a very simple thing to fix and keep consistent as it causes a bit of stress when first driving in Iceland. 3. Our Golden Circle Highlights trip on Day 2 was amazing however there were a couple of things that would have improved the experience. The pick-up time was mixed up - our guide was suppose to pick us up at 10am and the 4 accompanying guests at Ranga (over half an hour's drive away) at the same time. Fortunately we were ready early but in the unnecessary rush we forgot some of our camera accessories. Apparently no-one had our phone number to inform us of the earlier start and yet we had rung the office and the first guide on the first night (they would have the number) and we had given our contact details when we first booked. The itinerary was not as described we seemed to spend a very long time at a dairy farm (instead of the tomato farm) where we thoroughly enjoyed the ice-cream, and seeing the cows however we were then ready to move on. The trip took 9 hours instead of the 6 approximate hours in our itinerary and this messed up our plans for the afternoon. 3. We booked "Aurora Nights" however no-one really wanted to discuss the Northern Lights with us. This makes sense to us now as we realise that the solar activity is insufficient currently to get strong lights. This should have been explained to us however no one seemed to be accountable for this aspect of the tour. Because we had a different 'guide' for every aspect of the trip it was unclear who was to ring us if there was a possibility of seeing the lights. Overall we loved our trip. The information provided to us was clear and comprehensive and the overall plan was great even though there were some holes in the execution. We followed all the advice about booking the Blue Lagoon, what to take and other places to visit and this all worked out very well for us.
5 years ago
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Aurora Nights has a 4.9 average rating from 637 reviews

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