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Aurora Nights Reviews

4.9 Rating 637 Reviews

100 %

of reviewers recommend Aurora Nights

Company Reviews

4.9

Based on 637 reviews


Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 94%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Phone:

203 769 3140

Email:

alex@aurora-nights.co.uk

Location:

Office 8 Empingham House,
1e Uppingham Gate, Ayston Road,
Uppingham
Rutland
LE15 9NY

Aurora Nights 5 star review on 18th April 2024

Lisa Kovens-Harris

Aurora Nights 5 star review on 19th February 2024

Aurora Nights 5 star review on 19th February 2024

Aurora Nights 5 star review on 19th February 2024

Aurora Nights 5 star review on 19th February 2024

Aurora Nights 5 star review on 19th February 2024

Aurora Nights 5 star review on 19th February 2024

241

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The flights and transfers all worked well. The Abisko Mountain lodge was comfortable and we had a superior room which was spacious and quiet. It was a shame the hot tub wasn't working because the sauna is split into male and female rooms which meant my husband and I would have had to sit in seperate areas rather than be together. The food was good although on the 2 evenings we ate in the restaurant the food could have been served hotter (or at least on warm plates). The trip to Narvik although interesting could have been made better by actually doing something in Narvik or visiting the museum - the trip didn't seem to have a focus. The northern lights photo evening was the highlight of the trip - the guide, the cameras and the instruction on how to take good photos was brilliant. We were slightly disappointed with the trip to the sky station. The meal was nice but the aurora 'exhibition' wasn't quite as good as we'd hoped. We had a lovely day rambling through the national park along various trails and enjoyed the lunch at the tourist centre. The visit to the ice hotel on the way back to the airport was also a highlight. Although we had taken plenty of winter clothing, the loan of thermal overalls, snow boots, gloves and hats from the Abisko mountain lodge meant we were never cold and made the whole experience enjoyable.”

Posted 8 years ago

“The hotel was lovely and in a good spot, the trips was a bit tight, if you had two on the one day time wise, whale watching ran over and had the northern lights trip not been cancelled, we would of been very late or missed it entirely. I would recommend and also use a la carte again.”

Posted 8 years ago

Thank you for your feedback. I am sorry to hear your tour was cancelled due to poor weather. I have refunded your card for this cancelled tour. This is the first time I have heard of the Whale Watching over-running so thank you for flagging this and I will monitor to see if it happens again and poses a problem for the timetable. I hope you did enjoy your stay in Iceland and thankyou for your kind rating. Regards Abigail

Posted 8 years ago

“My review is one of very mixed feelings. After all the excitement and anticipation we never saw the Aurora. Having spent so many months waiting to fulfil one of the trips on my wish list, that was very very disappointing but of course, is one of the risks one takes when booking this kind of trip but that does not mitigate the disappointment. As for the Mattaraakha Lodge, the hotel was as expected. The rooms were small but very clean and comfortable, nice and warm and slippers provided. Just a couple of small niggles. It would have been nice to have a robe for each guest in the bathroom and the two towels provided for each guest were minimal in size and could have been bigger. Now to my comments on the staff. ABSOLUTELY SUPERB FROM THE MOMENT WE ARRIVED AT KIRUNA TO BE MET BY LOUISE. They could not do enough for all of us who arrived at the same tim and nothing was too much trouble. All of the activities were excellent and the time flew by. Our highlights of the trip were the Husky Sled drive and falling off the Snowmobile into 2 metres of soft snow! Great fun and not to be missed.”

Posted 8 years ago

“Despite not seeing the northern lights the remainder of our trip was more than enough to compensate”

Posted 8 years ago

Dear Graham, I am so pleased that you had a super time despite not seeing the Northern Lights. Sometimes I wish they were on a switch as that would really make my job easier! Thank you for taking the time to feedback. Regards Abigail

Posted 8 years ago

“Weekend a la carte / aurora nights Abisko Mountain Lodge - We stayed in a delux room was very comfortable. The food at Mountain Lodge was amazing. The sky station upgrade was a complete waste of money the food was very disappointing. The complete sky station was not a good evening. Snowmobile, Photo workshop, dog sledding and Narvik day trip were all very good. The best evening we had was an extra to our package was a snowmobile and trailer towing us up in the mountains to find the aurora the guide was excellent, it was an amazing evening. S.A.W”

Posted 8 years ago

“Recommend doing all of the activities over a 3 night break. Pack a lot in. When else do you ride snowmobiles, feed reindeers and drive a husky sled?”

Posted 8 years ago

“Overall the trip was great, with a good balance between activities and relaxation. We were lucky to see the Northern Lights on 3 nights and the stay in the Ice Hotel was positively balmy, give it was -37C outside. Brrrrr! I would consider spending a night at the lodge that the snow mobiling was organised from, instead of the night in the warm room at the ice hotel. The lodge serve great food (when we had lunch) and looked like it was a great spot to see The lights. The trip to Narvik could be improved, it essentially was just a chance to have a coffee in Norway. I was expecting a bit more chance to stretch our legs and actually visit the WW2 battle ground and learn a bit more about the history. Snowmobiling and dog sledging were the trip highlights.”

Posted 8 years ago

“Wasn't as far out as town as the information suggested. Narvik trip was a complete waste of time. Food was fantastic & all the people very friendly.”

Posted 8 years ago

“We thoroughly enjoyed this well organised trip. The food was of a high standard, varied and tasty and the staff at the hotels were attentive and very hospitable. The highlight of the trip was the husky sledding and the tepee lunch of a salmon casserole was delicious. We became familiar with the dogs beforehand and helped harness them which enhanced our experience enormously. We also enjoyed the opportunity to play with some husky puppies after. We were delighted to see the aurora on our trip to Abisko Sky Station, as the cloud cleared literally as our chair lift arrived and revealed the lights which danced across the sky for the next 2 hours.”

Posted 8 years ago

“We achieved our objective - seeing the aurora borealis. The journey was smooth and there were no problems. The food was very good. On the negative side our room in the Abisko Mountain Lodge was very small and basic, rather like a youth hostel. There was no room on the vinyl floor to open suitcases and our two single beds were at right angles with the space between filled with a small but adequate wet room. The window looked out onto the side of another building. The corridor outside was so narrow that opening the door meant no one could get passed. Every noise carried. Once we had got used to the idea, this didn't spoil our holiday. Staff were helpful and the common room, bar and restaurant area were good.”

Posted 9 years ago

Dear Alison Thanks for your feedback and i note your feedback on Abisko Mountain lodge. The rooms are relatively basic but i love the atmosphere and the people who run it. If you ever decide to go back the lodge have just added four superior rooms which are fantastic. Thanks for traveling with us and best regards Kevin

Posted 9 years ago

“Overall we thoroughly enjoyed our holiday; the transfers, activities, food and Ice Hotel accommodation were all very good. There were a few things at the Abisko Mountain Lodge which were disappointing and prevent me from rating the holiday as very good. Firstly our room, which was tiny and the two single beds weren't even together. I think we had the smallest room in the lodge and for the price we were paying I would say it was not worth it. Rooms also didn't get any kind of servicing during our stay. Second, a group of us were given the wrong time for the collection for the photography evening (19:00 rather than 19:40), which meant that we rushed dinner when we didn't need to. Thirdly, dinner service was extremely slow on the evening that we were visiting the Sky Station. We went into dinner in plenty of time (1 hour & 40 min before pick up) but it was 25 minutes before we received our starter and in the end I had to miss my dessert.”

Posted 9 years ago

“We were very pleased to see the Northern Lights on all 4 nights. Things to recommend: When we arrived the welcome was warm but we were asked for our itinerary so that they could find out what we were supposed to be doing....did not fill us with confidence! Having got out of bed at 3.30 am and arrived at Kiruna by 2pm I was disappointed that nothing had been arranged for us for the rest of the day except for clothes fitting, lunch and dinner. We had the Sami trip for the evening on our itinerary but that was postponed until the next day. Fortunately we saw the Northern Lights that evening. We were told that my wife and I were to be separated form our four friends for both the dog sledding and snowmobile. This was disappointing to hear but you will have heard from Doug Millington that we had a great time dog sledding as just the two of us were on our own with the guide and we were both able to drive. (Doug was extremely disappointed that he and the other three in our party had to sit together on a sled and were denied the opportunity to drive as had been promised.) Howeve,r two minutes after the dog sledding we rushed off to the Ice Hotel. It would have been far better to have included this visit on the first day. For me, the food offered for dinner was insufficient at Kiruna although the breakfasts were very good. (The dinners were very good at Abisco.) Our transfer from Abisco to Kiruna was supposed to be at 10 am but we were rushed, without notice, by Patrick at 9.40 am to leave so that other clients could be transferred earlier to their plane. I would have been happy to have arranged to leave at 9.40 am but I did not like being rushed without notice on our last day to spend even longer at Kiruna Airport. I understand that the organizers have problems dealing with clients on different itineraries but the problems I have described would have been easy to avoid.”

Posted 9 years ago

“Our trip was excellent overall. Unfortunately our flight out was cancelled at the very last minute, but Kevin was brilliant and within 30 minutes had booked us on to the next available flight and sorted a hotel for us, we couldn't have asked for more. The local guides were very helpful; the accommodation was great and the food was really nice with lots of local specialities to try which added to the experience. The only minus is that the snowmobile trip was quite a lot shorter than expected, it was only 1hr30minutes and we were expecting a longer excursion of about 4 hrs. I think that day could have been slightly better organised as there was quite a lot of hanging about and to-ing and fro-ing from one place to another. Apart from that we really enjoyed our experience - the husky sledding was brilliant and we even got to see the northern lights which was the icing on the cake!”

Posted 9 years ago

Dear Oleg Thanks you for your feedback and i am delighted that besides you having suffered the very rare event of a flight cancellation we managed to look after you throughout and make sure that everything was re arranged for you. I was delighted to be on hand to personally help when you called on Sunday morning. Re the snowmobile tour I have fed your comments back to the team. The whole experience including lunch normally lasts 4 hours so the snowmobiling itself is usually around 2 -2.5 hours. There must have been a reason if it was shorter than this. Thank you for traveling with us and best wishes Regards Kevin

Posted 9 years ago

“The transfer time at Stockholm to Kiruna on the outward flight was not enough, only just made the connection. There was no meal provision at lunch time on arrival at the lodge after our long trip. The dog sledging was not a pleasing experience this time round, the girl running the event had no interest in us or her job it seemed, we asked for 6 dogs, because we knew the 5 we were going to get and me being a big bloke we knew from last year 5 would not be enough, the other couple in our party were given 5 dogs which was not enough ( I don't think she had anymore dogs to give us ) to pull two people and Richard ran with the sled most of the time, I mentioned this to the guide, well this fell on deaf ears. I was also involved in an incident ( there was no detrimental damage to anyone or thing ) I was taking a photo whilst the guide had instructed us to stop, she could quite openly see what I was doing, but decided during my photo taking to restart the run, the dogs jerked the sled I fell over and off the brake, the dogs headed off with my partner, luckily the guide was able to stop the sled with no damage to me, my partner or the dogs, this could have been nasty. The guide was not tuned in to us, she did not apologise for not having enough dogs to the other members of our party or their poor experience, she should not have been left in soul charge of us, she should have had an assistant. This experience is a total reversal of the excellent time we had last year. I will not be going back there. I think the meals need to be explained at the lodge or at booking so that this can be amended to suit our needs, unless booked the meals were basic and inadequate. At Abisco Mountain lodge, the meals were spot on, the lodge was comfortable, the only complaint I have is their timings were not in line with the itinery or the mini bus drivers ie the bus turned up at 17.45 to take us to the Sky Station whereas the itinery said 17.50, the diver was a little put out because we were late. In all we had a nice time, the Ice Hotel was good, the mine and the snow mobiles were good. 'Hawk' was spot on, Nico was very welcoming, the girls in the kitchen looked after us. At the Abisco lodge, spot on in the main, the trip to the Fjords was well below par I would'nt recommend that. In all fairness the guide did say this was not his regular tour, which did show. At the moment I'm not sure if I would go back, in stark contrast to last year when I rebooked almost immediately.”

Posted 9 years ago

Dear Kevin Thank you for the review. Sorry i have had a very busy week or I would have responded sooner. Whilst giving us a score of 4, which means that overall the break was good I am never pleased to receive negative comments on particular parts. I have phoned my partners in Lapland and can feedback to you the following: 1. Chad Blakely from lights over Lapland was disappointed that they did not meet your expectations on the Narvik Trip. This is our first season on this tour so we are still perfecting it but overall we have had positive feedback. I did the tour last March and was blown away with the scenery alone. Chad has asked for your address as he wishes to send you a limited edition Lights over Lapland print. 2. Mikko at the lodge apologizes for there being no lunch on your arrival. Your plan had to be changed and you should have had a meal. We will be refunding you for this 3. In Terms of the huskies, Mats who runs the kennels, has taken on board your comments and will look to improve the standard of communication and customer service. We did have some other feedback on the guide in question and this will be sorted immediately. I know you have been before and i know what a great time you had ( thus booking again) i am sorry that the holiday was not perfect. Jan will refund the lunch for the 4 of you and Chad will be in touch by post. Kind regards Kevin

Posted 9 years ago

“Both lodges were very good, in different ways. Abisko was basic but had excellent food, Mattrakha was much nicer, though the food less good and a little sparse. Very nice staff there, and we were lucky to see the lights on three of our four nights. Only organisational glitch was that we were told the wrong terminal at Heathrow in our departure pack.”

Posted 9 years ago

Dear Linda many thanks for your review and delighted above all else that you saw the lights on 3 nights. Not only that but i think you had some exceptional displays! Sorry about the terminal glitch SAS changed terminals last year and one of two travel packs for clients were not updated. Thanks for traveling with us Regards Kevin

Posted 9 years ago

“Excellent package, hotels were both lovely, car hire excellent and super jeep your excellent. Only disappointment was the food at the Ion hotel. Hotel is great location, very nice but the good is very very expensive and very tiny! No good when you've been hiking all day and there is no alternative. Only are there one night bought supplies to eat in the room the second night”

Posted 9 years ago

Dear Christina, Thankyou for your feedback and for your kind rating. I am delighted that you had a good time and enjoyed the SuperJeep Tour. I have passed on your feedback as to the food price to Hotel Ion as I am sorry that you felt you had to bring a picnic in at night due their pricing structure at the restaurant. Regards Abigail.

Posted 9 years ago

“The weekend was wonderful and all arrangements worked smoothly. We drove the Golden Circle in beautiful sunshine which enhanced the views. Our guide for the Northern Lights (Valdi) was friendly and knowledgeable and we were lucky to get a glimpse of the dancing lights. We were booked for the Thorsmark jeep trip but Valdi suggested we drive to the Eyjafjallajokull volcano as the weather forecast was good and the views would be amazing. Having no experience of either we agreed to the suggestion, we had a great day in the super jeeps although several hours were spent at the top of the glacier as one of the jeeps in the convoy became stuck. However Valdi made sure we were ok and continued to entertain with his history of Iceland and his stories of trolls!”

Posted 9 years ago

Dear Ann. Thankyou for taking the time to feedback and I am delighted you saw the Northern Lights , had good weather and had such a great time despite the superjeep getting stuck. Regards Abigail

Posted 9 years ago

“Great service, great food. No double bed :( Friendly staff. Basic but comfortable rooms”

Posted 9 years ago

Dear David Thanks for the feedback and delighted that you enjoyed the break. Mountain Lodge does have mostly twin rooms - sorry they did not have one available for you. Thanks for traveling with us. Regards Kevin

Posted 9 years ago

“Overall a most enjoyable trip. Flights on time and plenty of leg room. You have to pay for food which we weren't expecting on a schedule flight. We would probably have bought something in Pret a Manger if we had known as the selection on IcelandicAir was hardly exciting. Hotel Ranga was really good. Staff delightful. Manager enthusiastic. Food good. Really excellent stay. Golden circle tour. Obviously there is nothing anyone can do about the weather. However since we could see nothing outside the van it did seem odd to drive another hour to see a relief map of Iceland and then have to drive 11/2 hours back in the dark when we had already seen the waterfall and the geyser which were really interesting. Also having to stop to top up the steering fluid at intervals didn't fill us with confidence. However we enjoyed the experience. The volcano exhibition was excellent and lunch in the Cow House was really good. The Grand Hotel is a business hotel. Quite a different experience from the Hotel Ranga. Breakfast ordinary. The big advantage was the fact that we had rooms on the 14 th floor. Absolutely brilliant for watching the fireworks on NYE. However if we had been there at any other time I would have much preferred a more boutique hotel close to the city centre. Maurice has already pointed out that there were problems with dinner on NYE. We would agree that we were far too long in a bus. We saw numerous people fall and some people were hurt and it just wasn't worth going out. We would have preferred to eat later and stay in the restaurant. The food was excellent. We actually left at 11.15 and went back to the hotel as we could see it was going to be a nightmare scrum at 12.30 to get the bus. Some people were going down to collect their coats at 11 so that they could get the first bus. It was great going back as we had a fab view of the fireworks from our rooms and totally missed the scrum. Reykjavik was lovely. The lights and fireworks were stunning. We had a gourmet meal on the 30th. Overall the food was fresh,local, beautifully cooked and a wonderful experience. They could teach UK and French chefs a thing or two. Even the toasted sandwiches were described as orgasmic. I wasn't expecting that. Mostly everyone was very pleasant and helpful( except for the few depressives) and all in all it was an interesting and enjoyable short break. Hope you find this helpful being aware that we are of an older age group!!!”

Posted 9 years ago

Dear Patricia, Thank you for your feedback. I am delighted you had such a good time - particularly as the weather was so challenging on the 29th. The Guide did contact me to say how difficult it had been and they had tried their best despite the conditions. I'm sorry you felt that New Years Eve was a "scrum", but i'm glad you got to experience the meal (which as you said is excellent) and fireworks (if via the hotel rather than at the Perlan). I'm just wondering whether the people that fell were not dressed appropriately? - As you know we always advise to take sensible shoes to change into for that part of the evening and other operators may not advice that. However I am disappointed for you that you did not enjoy it yourself. I will feed back to the organisers. Thankyou for your feedback again and I take your point about appropriateness vs age group. Regards Abigail

Posted 9 years ago

“Outgoing flights meant leaving home at 3am arrived Kirunda 12:30 meeting taxi expected us 13:00. Prefer later start and arrival. Surprised airport taxi to Abisko was 1.3 hrs. Food 5* and hospitality excellant. Sunday morning was disappointing as we were taken to the park mid morning and left to explore on our own with a lunch ticket and taxi pickup. Photo class of the Aurora Borealis was 5*+. Ice hotel and Sami visit was very good. Bus back was delayed to pickup another 2 passengers. We spent 8 hours in 4 days travelling in road transport, more than weI expected. Ice hotel visit 4* was originally planned combined with flight home. Aurora Sky Station visit was very good, meal 3*.”

Posted 9 years ago

Dear John Thanks for your feedback and we note all your comments. We note your point re length of time in vehicles but we do believe that given the stunning scenery in the area this is the only way to get out an appreciate it to the full. Delighted you enjoyed the aurora photo course - we will pass on your comments to the team on the ground. Kind regards Kevin Colllins

Posted 9 years ago

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Aurora Nights is rated 4.9 based on 637 reviews