Aspect Maintenance Services Ltd Reviews

Name: Aspect Maintenance Services Ltd
Rating: 4.77

4.8 Rating 1,779 Reviews

98 %

of reviewers recommend Aspect Maintenance Services Ltd

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4.8

Based on 1,779 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email

About Aspect Maintenance Services Ltd:

Aspect is a property maintenance company with a difference. Our focus on customer service and technical excellence extends to every part of the company. Whatever your property maintenance needs, our highly skilled tradesmen will be happy to help 24/7. Whether you need a gas engineer or a plumber in London, look no further than Aspect.

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Phone:

02034116120

Email:

delene.dehaas@aspect.co.uk

Anonymous

Anonymous // 01/01/2019

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“I was badly let down by another company the day before the long Easter weekend. I rang aspect and they responded immediately and had a plumber here within about half an hour. aspect completed the job for me without any fuss and there have been no complications since.”

Helpful Report

Posted 10 years ago

Dear Nicola, Thank you so much for your review. We pride ourselves on our response time to jobs. If any complications do arise you have peace of mind that our guarantee will cover all fixes. We hope that you will consider us in the future.

Posted 10 years ago

“Using Aspect has been a time-consuming, painful and costly exercise - and we still haven't received what we originally paid them for, the best part of a month on. We decided to use Aspect to check over some gas central heating we'd had installed. We had a couple of doubts about the original installation carried about by someone else, and requested a report from Aspect. When I called to book the job, we were explicitly told that we would receive a written report, with accompanying photos, within 2 days of the inspection. They took card details for the booking, which I was informed would only be used to confirm the booking, with no payment taken without my express consent. The day of the inspection, to be fair, went well, the gas engineer who turned up was polite, knowledgable, and capable of explaining issues without being patronising. After 2 days, there was no sign of the report, so I called up to chase it. I was informed that their gas engineers don't provide reports, to which I suggested they should maybe have mentioned this rather than saying the exact opposite initially. They eventually agreed, and said it would be with me by the end of the day. Naturally, I had no intention of paying without receiving the report we commissioned, however, on checking my bank account the next day, I found the money had been withdrawn without the express consent they told me would be required. Anyway, still no sign of the report the following day, I called, and had exactly the same conversation: no, we can't do a report... ah yes, we should have sent you one, it'll be with you by the end of the day. Next day, I reckon you know where this is going, there was no sign of the report. I was lucky enough to have this same conversation every day for the next week, until eventually, 7 days past the original 2 day deadline, I asked for a refund. The customer service assistant I spoke to got quite aggressive, pointing out that I'd been chasing the report, but now "suddenly" deciding I want a refund. I agreed to accept the report if it was with us by 5pm that day. At 4:59pm (sounds like a joke, doesn't it? but no, they actually delivered it 1 minute before the sixth deadline), I received the following extensive "report": "on arrival inside flue test point was open an taken photos and replaced plug, pressure is ok an explained why no gas leaks no water leaks boiler all working correctly just the issue of open flue test point controls all working correctly" As well as being largely non-sensical, this came without the photos it promised, and we'd been assured several times we would receive. Still no sign of them. It's also worth mentioning that the gas engineer had highlighted potential issues with carbon monoxide levels during his initial visit, which sounds like the kind of issue that should have been highlighted in their written communication. Nearly three weeks on, we still haven't managed to get anything sensible out of Aspect; it's also a week and a half since I was told their customer service team would be in touch. They haven't. To be honest, half the reason for writing this is in the hope that it might encourage the slightest bit of pro-active, responsible effort from Aspect's side, what with them having taken our money and everything. So, in conclusion, they've been incompetent, haven't delivered what we paid for, and wasted hours and hours of my time chasing them. Apart from that, they're pretty good. --- In response to your comment below: my postcode is SW16 2JS. Also, feel free to email me on jpwhook@gmail.com; following that, I'm happy to talk to you on the phone again if you wish. Although, your customer care team told us they'd be in contact with us "imminently" two weeks ago now - so I'd question your procedures if it meant that you only actually deployed them if someone complained in a public forum. While we're on it, the bit where you temporarily removed my review because you thought it was fake (though it would be a pretty elaborate yet dull fabricated story, wouldn't it?) comes across as something of a cheap shot. If I didn't know better, I'd get the impression you were just using the moderation system to hide reviews you didn't want people to see.”

Helpful Report

Posted 10 years ago

Dear Joseph, We are sorry to hear of your difficulties over the last couple of weeks. We have been in contact with customer care who are keen to resolve this issue for you. Would you mind leaving your postcode so that we can find your case? Alternatively, please email customercare@aspect.co.uk and they will be able to deal with the issue directly.

Posted 10 years ago

“£166.80 for two 10mins visits and no mice caught A TERRIBLE SERVICE”

Helpful Report

Posted 10 years ago

Dear Rob, We are sorry to hear that you were not pleased with the service. We understand that the customer care team are in contact with you and are looking into this.

Posted 10 years ago

“Showed up earlier than expected and engineer (Gino) and his assistant were thorough. Showed another problem through photographs and repaired at the same time. I have been very pleased with Aspect so far (have used them three or four times) and will continue to use them in the future as the price seems fair.”

Helpful Report

Posted 10 years ago

Dear Andrea, Thank you, we really appreciate your review. Our engineers are highly trained and it’s great that they caught two birds with one stone! We hope that you continue to be pleased with the service we provide and look forward to helping you in the future.

Posted 10 years ago

“From the booking through to completition of the work I was delighted”

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Posted 10 years ago

Dear Wendy, Thank you for your review. We’re glad you were pleased with the service.

Posted 10 years ago

“I already did this review and said that the workman was excellent, and did a very good job!”

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Posted 10 years ago

Dear Kathy, Thank you so much for your review, we really appreciate your kind words. We hope we can be of service in the future.

Posted 10 years ago

“Very happy with the Gas Safety Check. The man that came to do the check was very pleasant and helpful. Wouldn't hesitate in using Aspect.co uk again.”

Helpful Report

Posted 10 years ago

Dear Anne, We really appreciate your review and look forward to hearing from you in the future.

Posted 10 years ago

“A leaking waste pipe underneath my kitchen sink was giving me concerns. The plumber carried out a very good job to rectify the problem and I am satisfied that the whole procedure from contacting the company through to final payment has been carried out in an entirely professional manner.”

Helpful Report

Posted 10 years ago

Dear George, Thanks so much for your review. We’re pleased that your experience was positive and easy. Please don’t hesitate to contact us in the future.

Posted 10 years ago

“I am very pleased with the work carried out. The shower works great. The engineer who installed the shower did so with the minimum of fuss and was very efficient and quick. He left the bathroom in good order as he found it. All in all I commend Aspect for a job well done at a very reasonable price. I would not hesitate to recommend Aspect to everyone. Thank yo very much.”

Helpful Report

Posted 10 years ago

Dear Harold, Thank you for your review, we really appreciate your feedback. We know how annoying it can be to have to clean up after an engineer, that’s why all our engineers make sure they leave your property spotless.

Posted 10 years ago

“Our recent experience of using your company at our property in Sussex Gardens was wholly positive. Expert, courteous and efficient. Many thanks. Valerie Tomalin Albion Securities Ltd”

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Posted 10 years ago

Dear Valerie, Thank you so much for your review. We look forward to helping you in the future.

Posted 10 years ago

“The carpenter arrived on time. He was pleasant and professional. He worked quickly and proficiently and left everywhere clean and tidy. I was extremely impressed with him and with the quality of his work. I would have no hesitation in recommending Aspect if you are looking for someone to work in your home.”

Helpful Report

Posted 10 years ago

Dear David, We really appreciate your review. Our team are all highly skilled individuals aiming to provide the highest quality of work possible. We are glad you were pleased with your visit and look forward to being of service in the future.

Posted 10 years ago

“I found the service extremely efficient and of an excellent quality from the initial telephone contact and booking, to the very friendly and skilled handyman to the easy payment system. I have already recommended Aspect to my family and friends and will continue to do so, and most certainly will be using them again, my next project is some shelves to be put up and painted and Aspect will be my first choice for this job”

Helpful Report

Posted 10 years ago

Dear Jenny, Thank you so much for your review. Here at aspect.co.uk we try really hard to make the whole experience as easy and efficient as possible. Thank you for recommending us and please don’t hesitate to contact us regarding any future jobs.

Posted 10 years ago

“The story went.. I called the number, they picked up... they were quick and easy to talk to. Two days later, the guy arrived with a smile, fixed my window with no issue. Cleaned up after himself and left. Reasonable pricing and great customer service. Would definitely recommend. Shima”

Helpful Report

Posted 10 years ago

Dear Shima, Thank you, we really appreciate your review. Our engineers are always happy to help and work to high standards. We believe that getting a repair should be an easy and positive experience.

Posted 10 years ago

“I've used Aspect for loads of jobs now - plumbing, electrics, roof work and more. They have almost always been excellent. The one time one of their guys messed up, they were apologetic and refunded me - but that was very much the exception. A more normal example is the last job they did for me, installing a new shower onto an old and difficult system. The plumber was punctual, polite and did the tricky job superbly well. And he didn't even want a cup of tea. I recommend Aspect to all.”

Helpful Report

Posted 10 years ago

Dear Angus, Thank you so much for your review. We’re glad your new shower was installed correctly. Plumbing can be tricky, that’s why we employ experienced plumbers ready to deal all sorts of problems. Thank you for using us for a variety of jobs and we look forward to helping you in the future.

Posted 10 years ago

“Rang Aspect when my boiler broke down recently during a cold spell, predictably. They prioritised the call out in light of the fact we have an 8 month old baby. Engineer arrived on time and was incredibly helpful and efficient. Identified and fixed the problem (which required a replacement pressure - he carried a spare and so was able to fit this at the time). Charge by the half hour and for the replacement part. Total was very reasonable. Miles better than any other heating engineers I've ever used. Will definitely use again in the future.”

Helpful Report

Posted 10 years ago

Dear Neil, Thank you for your review. We know how problematic a broken boiler can be in this cold weather and the urgency for customers to get it fixed. We aim to be competitive with our pricing and are glad you were pleased with the price. We would be more than happy to help you with any problems in the future.

Posted 10 years ago

“The work was done to a high standard, the workman cleaned up after himself and he arrived on time. Would recommend this company to friends and family.”

Helpful Report

Posted 10 years ago

Dear Mrs Kither, We are really appreciative of your feedback. It’s great to hear you would recommend us and please don’t hesitate to call us if you need any work done in the future.

Posted 10 years ago

“Efficient, excellent service.”

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Posted 10 years ago

Dear Maria, Thank you so much for your review. We hope we can be of service in the future.

Posted 10 years ago

“Hi I called aspect for a central heating engineer to fix a pipe and reset my boiler, Richard the engineer turned up within 40 minutes and did a great job in under an hour so well done Aspect would recommend you. PS this was after being let down by several other so called reliable companies who on their websites promise a lot but deliver nothing but excuses as to why their workmen don't turn up.”

Helpful Report

Posted 10 years ago

Dear Finian, Thank you for your review and expressing that you would recommend us. We’re glad we could fix your problems quickly. Is there anything we could have done further to get your experience to 5 stars?

Posted 10 years ago

“Excellent service and result. Same day call and problem rectified. It was a carpentry job. Thanks to out engineer and aspect for the top service”

Helpful Report

Posted 10 years ago

Dear Nick, Thank you very much for your review. We’re glad the problem was sorted so quickly and we will pass on your good feedback to the engineer in question.

Posted 10 years ago

“Booking was simple and straightforward with an appointment time agreed. The glazier turned up on time at the beginning of the agreed slot. He was friendly and got on with the job with no fuss. Excellent service. Will use them again for other jobs.”

Helpful Report

Posted 10 years ago

Dear Derek, Thank you so much for your feedback. Our engineers are proud to be punctual and quick. We look forward to helping you in the future.

Posted 10 years ago

Aspect Maintenance Services Ltd is rated 4.8 based on 1,779 reviews