Aspect Maintenance Services Ltd Reviews

Name: Aspect Maintenance Services Ltd
Rating: 4.77

4.8 Rating 1,779 Reviews

98 %

of reviewers recommend Aspect Maintenance Services Ltd

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4.8

Based on 1,779 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email

About Aspect Maintenance Services Ltd:

Aspect is a property maintenance company with a difference. Our focus on customer service and technical excellence extends to every part of the company. Whatever your property maintenance needs, our highly skilled tradesmen will be happy to help 24/7. Whether you need a gas engineer or a plumber in London, look no further than Aspect.

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Phone:

02034116120

Email:

delene.dehaas@aspect.co.uk

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very efficient. Came on time and did boiler annual maintenance as requested. Efficient booking process and paperwork. Also 10% discount as repeat customer (Aspect did boiler maintenance previous year).”

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Posted 9 years ago

Dear Mrs. Bloom, thanks for your feedback. aspect.co.uk is happy that you found the whole process to do the annual maintenance on your boiler efficient and we hope we can keep assisting you again in the future. If you need any additional support with your boiler or any other property care assistance, don’t hesitate to contact us.

Posted 9 years ago

“I've used aspect many times and have always had a great experience! Would highly recommend. Thanks.”

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Posted 9 years ago

Hi Hannah, thanks for your feedback and for all your trust in aspect.co.uk. Don’t hesitate to contact us again if you ever need our support.

Posted 9 years ago

“I had a bit of a disaster with a radiator which gushed out water when I tried to fix it. Aspect sent out an engineer the same day to my address in London E14. The matter was fixed in 5 minutes and he also took the time to look at the other radiators and carry out general checks to check that everything was in order. In my experience, Aspect were great. When you call on the phone you get a person who is switched on and wanting to help, not a grunt or a simple "Yeh?" like you get with other companies. The engineer who came was polite and he explained everything that he did to remedy the problem. Though Aspect are not cheap, they are a a company I would use if the need arose again, as they resolved my matter quickly and professionally. I am delighted.”

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Posted 9 years ago

Dear Shoz, thanks for your feedback. We are always trying to improve our processes in order to offer the best and cheapest service possible to our customers, so we appreciate your honesty. We look forward to supporting you again the future if you ever need any property care assistance.

Posted 9 years ago

“From the initial telephone call to the booking and completion of job we couldn't have been more satisfied. The chap taking my call was friendly and efficient and the electrician was brilliant. He was very tidy, didn't take ages over it and even popped out to buy a part we didn't have. I would definitely recommend Aspect for service and for price. And unlike other companies they don't charge a call-out fee for an electrician to quote the job beforehand, which was very welcome.”

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Posted 9 years ago

Dear Paula, thanks for your feedback. We understand how important is to have a free estimates policy for our customers before they book a job, so we are happy that all worked well for you.

Posted 9 years ago

“I have used Aspect twice recently for two different jobs. Both times the people that came were on time, polite, very helpful and sorted the problems quickly and efficiently. I would recommend them to anyone else without hesitation!”

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Posted 9 years ago

Dear June, thanks for your feedback. We are always working hard to improve the quality of our services and processes, so it’s nice to see that everything worked well for you. Don’t hesitate to contact us again if you need any further property care assistance in the future.

Posted 9 years ago

“I was most impressed with speed and efficiency that the job was completed despite the freezing cold. They were very polite. We would not hesitate to come back to you in the future if necessary. Thank you.”

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Posted 9 years ago

Dear Mrs Burlison-Rush, we really appreciate your feedback. aspect.co.uk is always keen to offer the best possible solutions for our customers and we are happy that the job was completed quickly. Thank you for your trust in aspect.co.uk!

Posted 9 years ago

“Very friendly and professional service!!”

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Posted 9 years ago

Hi Keiko, we appreciate your feedback. We hope we can keep assisting you in the future if you ever need any property care support again.

Posted 9 years ago

“Electrician John Hickey was very friendly and helpful. He arrived late (I think because of traffic) but stayed well into the evening to complete the work. It was all done neatly and satisfactorily.”

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Posted 9 years ago

Hi Alice, thanks for your feedback. We appreciate your understanding regarding the traffic and we are happy that John was able to fix your problem in the best possible way.

Posted 9 years ago

“They helpfully provided same-day service for a gas boiler breakdown [& also carried out the annual service]; the engineer was prompt, courteous and reasonably efficient. There was a serious problem with overcharging on the account, due to extras; Aspect were a bit slow in responding to the complaint, but it was resolved; they were also a bit slow in refunding the over-payment. They are a bit expensive, but I would still consider using them again.”

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Posted 9 years ago

Dear Robert, we are happy to hear that we were able to solve the problem with your gas boiler. We are sorry to hear about the charging issues, but hopefully everything is solved now. If you need any further assistance, please do get in touch with customercare@aspect.co.uk

Posted 9 years ago

“I have now had two big jobs done through Aspect, and both ran very smoothly. The Project Manager system is enormously helpful, and all those who have done work for me through Aspect have been excellent.”

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Posted 9 years ago

Dear Gil, thanks for your feedback. We are always working hard to improve our Project Manager system, as we understand this is a very helpful system for our customers. Don’t hesitate to get in touch with us if you need any further assistance.

Posted 9 years ago

“Arrived on time very courteous would use again”

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Posted 9 years ago

Hi Yvonne, we are pleased to hear you had positive experience with our services and staff. We hope to keep assisting you in the future with any property care issue.

Posted 9 years ago

“See review I wrote earlier just after the work was completed. All ship-shape and an excellent service. Yrs T P Bicknell (Mrs)”

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Posted 9 years ago

Hi Mrs Bicknell, we are pleased to know that everything was ship-shape and your problem was solved with good service :) We hope we can assist you again in the future if your ever need any property care support.

Posted 9 years ago

“I was very impressed by Aspect. I needed someone to come the day I rang as I was moving house and the people who came could not dismantle the wardrobe! I rang Aspect and spoke to a very efficient man on reception who promised to call me back, he did, he told me someone would arrive at 2pm - they did. The carpenter was efficient, quick and even hoovered up afterwards. I would recommend the service.”

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Posted 9 years ago

Dear Anne, we are happy to hear your feedback. We understand how timing, availability and efficiency are important for our customers and we are always trying to sustain those at high level. If you ever need aspect’s assistance again, don’t hesitate to get in touch with us.

Posted 9 years ago

“A little pricey, but service was good and both times the problems were fixed quickly.”

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Posted 9 years ago

Hi Jemma, thanks for your feedback. We are always aiming to have the best service possible for our clients, and therefore, prices can seem high however we always try to remain competitive with other companies. One way to get cheaper prices is to keep an eye on our mail marketing, where we often send discounts to our customers.

Posted 9 years ago

“Efficient engineers arrive within that hour rather than some Potemkin hour. I will only book Aspect for all my house issues. They seem to know what they are doing. They carry out the job professionally too. Customer Service division need to concentrate on bookings rather than give incorrect dates and times. That wastes customer time having to contact to have it rectified.”

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Posted 9 years ago

Dear Ms. Williams, we are happy that our engineers were able to help you with your property care issues. We always try our best to make sure booking times don't change, however, previous jobs can sometimes overrun which has a knock on effect. Your feedback will definitely be taken in consideration while improving our systems.

Posted 9 years ago

“PROFESSIONAL, EXCELLENT TIME MANAGEMENT”

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Posted 9 years ago

Dear Savvas, We are pleased to hear about your positive experience with aspect.co.uk. We understand the importance of time management in a world where we all wish we had more time. If you ever need us again, don’t hesitate to get in touch.

Posted 9 years ago

“Very professional service from Aspect. The engineer knew his job and carried it out speedily, carefully, cleanly and cheerfully. Very satisfied customer here. Thank you”

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Posted 9 years ago

Dear Angela, we are happy that aspect.co.uk was able to solve your problem. If you ever need us again in the future, please don’t hesitate to get in touch.

Posted 9 years ago

“Advance Property Perservation Limited was recommended to me by one of your staff in connection with Damp area. I had a visit from Simon Wootton (Director) who was to provide me with a Survey Report on my property and charge would be £50+VAT. Total £60. I received a Quotation with cut and paste Terms and Conditions, spelling mistakes and half a page of information on another property, which had nothing to do with my property. I had to pay over the phone the £60 before I was allowed to view the report. I was not impressed. Simon has refused to refund my money and his Company does not have a Complaint policy. I had faith in "Aspect" knowing that they only recommend people of quality. I turned to your staff, unfortunately, I was not given support by your "Customer Service" or the Supervisor. S Ahmad”

Helpful Report

Posted 9 years ago

Dear Mrs Ahmad, we are very sorry to hear about your experience with Advance Property Preservation Ltd and we will definitely take your comments in consideration before considering recommending them for a client in the future. Unfortunately, aspect.co.uk is unable to help you because we are separate and different companies, but if there is anything in our power we could do to help you solve your survey problem with our services, please don’t hesitate to contact us at customercare@aspect.co.uk

Posted 9 years ago

“very efficient, very reliable, good value, pleasant attitude. would recommend.”

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Posted 9 years ago

Dear Jane, thank you for your feedback. We are always pleased to see happy customers. We hope to assist you again in the future with any property care issue.

Posted 9 years ago

“I asked for help with a leaking flat roof. You understood the problem and it was fixed on time and on budget.”

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Posted 9 years ago

Dear Mark, we are always happy to help our customers solve their property care issues. Thank you for your feedback. If you ever need any property care support again, we will be happy to support you.

Posted 9 years ago

Aspect Maintenance Services Ltd is rated 4.8 based on 1,779 reviews