Aspect Maintenance Services Ltd Reviews

Name: Aspect Maintenance Services Ltd
Rating: 4.77

4.8 Rating 1,779 Reviews

98 %

of reviewers recommend Aspect Maintenance Services Ltd

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4.8

Based on 1,779 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email

About Aspect Maintenance Services Ltd:

Aspect is a property maintenance company with a difference. Our focus on customer service and technical excellence extends to every part of the company. Whatever your property maintenance needs, our highly skilled tradesmen will be happy to help 24/7. Whether you need a gas engineer or a plumber in London, look no further than Aspect.

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Phone:

02034116120

Email:

delene.dehaas@aspect.co.uk

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Our tenant called out Aspect to fix a leak from behind a washing machine last October. It wasn't fixed by their plumber and the leak went on to damage the surrounding floor. It's now July and despite admitting they are at fault in writing and promising to fix the floor, the company have not done so, or refunded the original call out fee. They also charged our tenant a (very high) fee for a second remedial visit and only refunded it after we complained. The customer service team rarely respond to emails and do not seem to pick up the phone. We are having to take them to the Small Claims Court and they are saying they will defend the whole claim. To say we're disappointed in this company is an understatement. What an enormous hassle for something that could have been resolved quickly and easily.”

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Posted 8 years ago

“I am still in shock because Aspect charged me £1333.50 for a common fault (fault 28) on my Vaillant Turbomax boiler. At no time was I warned or informed by the engineer that the repair would cost so much. According, to three, independent Vaillant experts rectifying the fault 28 on this type of boiler should have taken no more than 1 hour 15 minutes. The Aspect engineer charged me for more than 6 hours work. I believe he took advantage of the fact I was abroad. If I had known even an rough estimate cost I would not have engaged Aspect services. I tried to negotiate paying half the labour charge, however, they advised that they would not do this. Total rip off. I will be paying this off for the next 6 months.”

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Posted 8 years ago

“Fantastic and on time”

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(Stoica) - Posted 9 years ago

“I had a problem with my toilet flush and Aspect sent plumber Chris, Chris was very polite friendly and professional, he identified the problem straight away and set to work quickly and efficiently. Within 45 minutes he had solved the problem and the toilet was in good working order. He explained what the problem was and gave further advice re avoiding this problem in the future. Overall I was very happy with Chris' high standard of work and would not hesitate to recommend him to anyone.”

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(Chris Pointon) - Posted 9 years ago

“Improved work as compared with the original job.”

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(Stoica Ion) - Posted 9 years ago

“I have been very overcharged. £540 for a 2 hour and 15 minute job. The fees were not properly explained at all and when I called it took me a day to get through to someone who informed me that the terms were set out in the 'terms and conditions' which I never saw. I then asked to speak to a manager who conveniently was busy. I am still waiting to hear back.”

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Posted 9 years ago

“Rafael T came to us at short notice, he has painted our offices really well. He has given a high standard of work, nothing has been too much trouble. He is pleasant and professional.”

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(Rafal T) - Posted 9 years ago

“Aspect has been a disaster from the start. Everything from workmanship to communication has been extremely poor. After 3 months I am still seeking resolution in relation to the errors made. It”

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Posted 9 years ago

“I have no hesitation in recommending Steve who did a fantastic job at very short notice to a high standard.”

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(Steve Lyon) - Posted 9 years ago

Hi Jon, how are you? It looks like you rated us one star, but it was really happy with Steve's job. If that's correct, would you be able to rectify the rating? Many thanks, aspect team

Posted 9 years ago

“We had a problem with an emergency light in our office toilets. An engineer came pretty quickly, tested the light and said it was faulty and he needed parts, but he was going on Holiday and the call would be assigned to a different engineer. It took Aspect 12 days to assign another engineer to the job, despite me calling and emailing them almost every day for this period. After 12 days another engineer turned around, he tested the light which have a twin emergency ballast in it, and found that one of the ballast was faulty. He converted the light to a single ballast by removing the broken half from the twin ballast, and we finally had our emergency light working again. When I got the bill, they charged me for both visits, but on top of that they also charge me for parts. They claimed the engineer used a new balllast but he never did, he just removed the broken half of my twin ballast. I complained but did not get a satisfactory result. A two hour job took 12 days and a bill that should have been £120 was £350. Bad service and expensive price. I will not use Aspect again.”

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Posted 9 years ago

“Excellent plea sent and polite”

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Posted 9 years ago

Dear Linda, thanks for your feedback. We are happy to hear that you had a positive experience. Was there any particular reason why you rated us 1 star (out of 5) in this particular situation?

Posted 9 years ago

“We had an excellent service and consultation and we were very impressed with the knowledge Dave had. We look forward to hopefully going aheadown following our quote.”

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Posted 9 years ago

Dear Steph, thanks for your feedback. We will make sure to pass your words to Dave as well. We were just intrigued by the rating of 1 star (out of 5). Was that just a mistake or is there something we could do to make our services better?

Posted 9 years ago

“Engineers not turning up, numerous attempts to fix my boiler and a ridiculous bill at the end of it. I was left without heating or hot water (intermittently) for nearly 3 weeks. I will never use Aspect again and certainly wouldn't recommend them to anyone.”

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Posted 10 years ago

Dear Julie, we are very sorry about your experience with aspect.co.uk. We can only imagine how frustrating it must have been to be without heating or hot water for 3 weeks. Our customer care team is keen to investigate what happened in your particular case. Could you send your full name and postcode to customercare@aspect.co.uk ?

Posted 10 years ago

“Like Pete I would give a minus if that were possible. Aspect cancelled on me twice recently. When the engineer finally did arrive (a subcontractor) he come 90 minutes later that advised and had been sent by Aspect to the wrong address. You then have to wait 3 days for a written report by which time they have already taken you money. I have tried to query the engineer's findings and time-keeping but you are not allowed to speak to anyone other than an operator. They never get back to you and each time you call you have to explain the entire issue all over again. They told me to email them but they didn't reply to that either.”

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Posted 10 years ago

Dear Anthony, we are very sorry about the problems you had with aspect.co.uk. Our customer care team is looking into your situation and should get back to you as soon as possible.

Posted 10 years ago

“If a minus star was available that is what I would be choosing. The initial service by the engineer was below average and after an hour he said everything was working fine so left. Our friend who's an electrician came over and within 5 mins worked out exactly what the problem was - given all the extremely clear burn marks all over the relay, incredibly poor that the engineer did not pick this up. So after complaining to Aspect customer care that I would like a refund - over 4 weeks later and I have had NO RESPONSE. I have made several phone calls, and been told several times that someone would get back to me - I've even been told that I am a high priority and been assured the head of department would call me. Have I had any phone calls or emails? ZERO. Putting aside how poor the initial service was, the customer service after the fact is without a doubt the most appalling I've ever received.”

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Posted 10 years ago

Hi Pete, we are sorry about your stressful experience with aspect.co.uk. Our customer care team is already aware of the issue and will be in touch today to help you solve this as soon as possible.

Posted 10 years ago

“I would give 0 stars, if option available. Customer services poor, request to put a complain, which was ignored, several no shows, which for a small business, it's a big deal, not to have gas in a cafe! Several visits needed to resolve "the problem" with their huges bills and no apology from the no shows.”

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Posted 10 years ago

Hi Francisco, we are very sorry to hear about your experience with aspect.co.uk. We can only imagine how frustrating it must have been to have this long process to fix the gas at your business. We understand the problem has now been solved, but we would like to understand what happened, so we can improve our services for the future. Could you send your full name and postcode to customercare@aspect.co.uk ?

Posted 10 years ago

“Advance Property Perservation Limited was recommended to me by one of your staff in connection with Damp area. I had a visit from Simon Wootton (Director) who was to provide me with a Survey Report on my property and charge would be £50+VAT. Total £60. I received a Quotation with cut and paste Terms and Conditions, spelling mistakes and half a page of information on another property, which had nothing to do with my property. I had to pay over the phone the £60 before I was allowed to view the report. I was not impressed. Simon has refused to refund my money and his Company does not have a Complaint policy. I had faith in "Aspect" knowing that they only recommend people of quality. I turned to your staff, unfortunately, I was not given support by your "Customer Service" or the Supervisor. S Ahmad”

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Posted 10 years ago

Dear Mrs Ahmad, we are very sorry to hear about your experience with Advance Property Preservation Ltd and we will definitely take your comments in consideration before considering recommending them for a client in the future. Unfortunately, aspect.co.uk is unable to help you because we are separate and different companies, but if there is anything in our power we could do to help you solve your survey problem with our services, please don’t hesitate to contact us at customercare@aspect.co.uk

Posted 10 years ago

“We were very disappointed with the billing service. We were charged £190 for under and hour and ten minutes worth of service. When i followed up the day after our booking I was told we could be charged £125 including VAT etc.. However were shocked to later receive a bill for £190 for a simply job which took longer as the electrician decided to replace a £3 part which wasn't totally necessary. So we were charged £75 for the additional half hour - the majority of which we received no benefit. We feel this is extortionate and that electricians are told to go over the hour and delay the service so customers are charged this huge extra sum. We will certainly never use aspect again based on this experience.”

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Posted 10 years ago

Hi Danielle. We are sorry if the charges are not clear to you- they are explained over the phone whenever you make a booking, and subsequently sent in writing. Should you require further clarification please do not hesitate to e-mail customercare@aspect.co.uk .

Posted 10 years ago

“Using Aspect has been a time-consuming, painful and costly exercise - and we still haven't received what we originally paid them for, the best part of a month on. We decided to use Aspect to check over some gas central heating we'd had installed. We had a couple of doubts about the original installation carried about by someone else, and requested a report from Aspect. When I called to book the job, we were explicitly told that we would receive a written report, with accompanying photos, within 2 days of the inspection. They took card details for the booking, which I was informed would only be used to confirm the booking, with no payment taken without my express consent. The day of the inspection, to be fair, went well, the gas engineer who turned up was polite, knowledgable, and capable of explaining issues without being patronising. After 2 days, there was no sign of the report, so I called up to chase it. I was informed that their gas engineers don't provide reports, to which I suggested they should maybe have mentioned this rather than saying the exact opposite initially. They eventually agreed, and said it would be with me by the end of the day. Naturally, I had no intention of paying without receiving the report we commissioned, however, on checking my bank account the next day, I found the money had been withdrawn without the express consent they told me would be required. Anyway, still no sign of the report the following day, I called, and had exactly the same conversation: no, we can't do a report... ah yes, we should have sent you one, it'll be with you by the end of the day. Next day, I reckon you know where this is going, there was no sign of the report. I was lucky enough to have this same conversation every day for the next week, until eventually, 7 days past the original 2 day deadline, I asked for a refund. The customer service assistant I spoke to got quite aggressive, pointing out that I'd been chasing the report, but now "suddenly" deciding I want a refund. I agreed to accept the report if it was with us by 5pm that day. At 4:59pm (sounds like a joke, doesn't it? but no, they actually delivered it 1 minute before the sixth deadline), I received the following extensive "report": "on arrival inside flue test point was open an taken photos and replaced plug, pressure is ok an explained why no gas leaks no water leaks boiler all working correctly just the issue of open flue test point controls all working correctly" As well as being largely non-sensical, this came without the photos it promised, and we'd been assured several times we would receive. Still no sign of them. It's also worth mentioning that the gas engineer had highlighted potential issues with carbon monoxide levels during his initial visit, which sounds like the kind of issue that should have been highlighted in their written communication. Nearly three weeks on, we still haven't managed to get anything sensible out of Aspect; it's also a week and a half since I was told their customer service team would be in touch. They haven't. To be honest, half the reason for writing this is in the hope that it might encourage the slightest bit of pro-active, responsible effort from Aspect's side, what with them having taken our money and everything. So, in conclusion, they've been incompetent, haven't delivered what we paid for, and wasted hours and hours of my time chasing them. Apart from that, they're pretty good. --- In response to your comment below: my postcode is SW16 2JS. Also, feel free to email me on jpwhook@gmail.com; following that, I'm happy to talk to you on the phone again if you wish. Although, your customer care team told us they'd be in contact with us "imminently" two weeks ago now - so I'd question your procedures if it meant that you only actually deployed them if someone complained in a public forum. While we're on it, the bit where you temporarily removed my review because you thought it was fake (though it would be a pretty elaborate yet dull fabricated story, wouldn't it?) comes across as something of a cheap shot. If I didn't know better, I'd get the impression you were just using the moderation system to hide reviews you didn't want people to see.”

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Posted 11 years ago

Dear Joseph, We are sorry to hear of your difficulties over the last couple of weeks. We have been in contact with customer care who are keen to resolve this issue for you. Would you mind leaving your postcode so that we can find your case? Alternatively, please email customercare@aspect.co.uk and they will be able to deal with the issue directly.

Posted 11 years ago

“£166.80 for two 10mins visits and no mice caught A TERRIBLE SERVICE”

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Posted 11 years ago

Dear Rob, We are sorry to hear that you were not pleased with the service. We understand that the customer care team are in contact with you and are looking into this.

Posted 11 years ago

Aspect Maintenance Services Ltd is rated 4.8 based on 1,779 reviews