We had a problem with an emergency light in our office toilets. An engineer came pretty quickly, tested the light and said it was faulty and he needed parts, but he was going on Holiday and the call would be assigned to a different engineer. It took Aspect 12 days to assign another engineer to the job, despite me calling and emailing them almost every day for this period. After 12 days another engineer turned around, he tested the light which have a twin emergency ballast in it, and found that one of the ballast was faulty. He converted the light to a single ballast by removing the broken half from the twin ballast, and we finally had our emergency light working again. When I got the bill, they charged me for both visits, but on top of that they also charge me for parts. They claimed the engineer used a new balllast but he never did, he just removed the broken half of my twin ballast. I complained but did not get a satisfactory result. A two hour job took 12 days and a bill that should have been £120 was £350. Bad service and expensive price. I will not use Aspect again.