Aspect Maintenance Services Ltd Reviews

Name: Aspect Maintenance Services Ltd
Rating: 4.77

4.8 Rating 1,779 Reviews

98 %

of reviewers recommend Aspect Maintenance Services Ltd

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4.8

Based on 1,779 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email

About Aspect Maintenance Services Ltd:

Aspect is a property maintenance company with a difference. Our focus on customer service and technical excellence extends to every part of the company. Whatever your property maintenance needs, our highly skilled tradesmen will be happy to help 24/7. Whether you need a gas engineer or a plumber in London, look no further than Aspect.

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Phone:

02034116120

Email:

delene.dehaas@aspect.co.uk

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had a problem with an AC unit, called Aspect charges were £110.00 plus Vat for a callout. Responded within 3 hours. Took my credit card details prior to sending engineer. Telephone me from site to say that materials were going to cost £624.00 plus Vat. I agreed. Two days later received a text and email to say that I had been charged £1300 on my credit card. I telephone to ask for bill and breakdown. 2weeks later still nothing despite several telephone calls.”

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Posted 7 years ago

“Terrible insanely expensive company do not use them. I have called taken to several emails to several people in the company all they want is to do is more work without fixing the existing account disputes of charging less than a 20 minute incomplete job over 289 GBP!”

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Posted 7 years ago

“Ordered a repair of my tilt and turn window. Was assured by Aspect that it was easy to fix and they asked for my credit card details before they would send their guys down. The person came, spent less than 30mins looking at it, said he was not able to repair, and produced a quote of £400 to repair on the next trip. Meanwhile the person proceeded to charge £114 on my credit card for basically zero work done. Totally unethical practice.”

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Posted 7 years ago

“Only in an emergency. They will be available but get someone, anyone else if you can. We engaged aspect after a fire in April to get flats reconnected to a mains supply, we have only just (in September) got the work finished up to current regulations. The office is disorganised, appointments not kept as advised, telephone conversations not recorded, payments taken without invoices being issued, work started that had not been agreed and a there is a general lack of care and respect about everything they do- they just want your money. They were unwilling to accept the original job didn’t meet current wiring regulations so NICEIC were involved in getting the job up to an acceptable standard. Even then multiple visits were required to get the job done. No apology received about the headache, lies, financial loss and waste of time this company has caused us. They don’t even supply all customers with a link to review them so results on here are not a fair example of customer experience.”

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Posted 7 years ago

“Very disappointed with the service. I called Aspect to locate and fix the leak in my house, and an engineer came 2hrs later than scheduled, he spent 3hrs at my place without detecting where the leak was, and suggested I should arrange with other team from Aspact as he was unable to help, that would have cost me a lot more for the service. I used a separate company to detect the leak, and they found the leak within 5mins without using any special tools. Aspect then charged me from my card without sending me the invoice despite that I requested at the time of booking. I am still in dispute with Aspect regarding the charge, their account team is now avoiding pick up calls. DONT USE ASPECT.”

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Posted 7 years ago

“Do not use this company. Take a look at the reviews on Trustpilot - these are not simple one-liners but proper feedback from customers like me that had a bad experience. In my opinion I was massively overcharged for a simple drain unblocking job. They used all the possible delay tactics they could think of, including calling out for a second man on the job, to charge me almost £800 for unblocking a drain. Moreover, they charged my card without sending me the invoice first. It took several weeks for me to get some of this money back and even longer to find out how to leave feedback on this site. Please do yourself a favour and do not use this company - there are so many others out there, just don't take the risk. Read reviews from other sites too to gain a better understanding.”

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Posted 7 years ago

“I used them for the first time today and never again! They have charged me £95+vat even though they did not fix the problem (a blocked gutter). I gave them an opportunity to come back again to fix the problem but they wanted to charge me another £200 plus Vat. Please please don’t use this company!”

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Posted 7 years ago

“What went wrong? Everything. Security was totally compromised to my premises as the engineer failed a thorough check before leaving. It took three weeks or more to eventually receive a detailed explanation for the second call out charge. This was only due to my chasing them. The gesture of no charge for labour but nonetheless a necessity to charge for extra materials on second visit didn't go far enough. Having a host of accreditations does not necessarily imply a trouble free experience. Utterly dissatisfied with this service.”

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Posted 7 years ago

“Ion has done 2 big jobs for me. U am delighted with the results and can't speak highly enough of his hard work”

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(Stoica Ion) - Posted 7 years ago

“They made me feel like I just got ripped off. I called them to get my air-conditioning fixed the guy came here he was very kind and very professional but he couldn’t fix the problem but yet I got charged 200£ and still have no air-conditioning it doesn’t make any sense to me how you pay for a service when the service is not done. Sorry”

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Posted 7 years ago

“Terrible service with rogue business practices. Took £1,300 from credit card to replace a Kitchen disposal unit which normally sells for £525 with free installation included. They never provided an invoice, nor paperwork for buying new unit, nor any details of work done. Never again, still waiting for resolution.”

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Posted 7 years ago

“im very happy with the work to repair the grout work in the shower area ny Stoica”

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(Stoica) - Posted 8 years ago

“im very happy with the work to repair the grout work in the shower area ny Stoica”

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(Stoica) - Posted 8 years ago

“thank you for ordering the correct part to fix our sliding door.”

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(Stoica) - Posted 8 years ago

“The carpenter was unable to fix the door but in his attempt to help he made the problem worse and we so could not use the security lock. He returned but could not fix the problem and had to undo what he had done so the work was aborted and damage occurred in the process. I immediately raised a dispute with Aspect and they have been evasive as best. I have been promised several times they would investigate the matter and call back an no one has. But they have taken payment for an 1.5 plus VAT ( the original job took less than an hour) and a week later are telling me there are still looking at the dispute. They should never have taken the money and I now seriously doubt their integrity and think they are cowboys”

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Posted 8 years ago

“I had a problem with my cistern, which was not re-filling. Not only did the engineer they sent fail to fix the problem, he told me that it could not be fixed without further extensive (and expensive) work, for which he would need to bring somebody else from his company to give me quote. In addition, he turned my water off completely meaning that a little later I had no water at all (not in bath, sink or toilet). I got in another engineer who fixed the whole thing in 15 minutes - turned the water back on and fixed the problem in the cistern. As might be imagined, I was not pleased to be asked to pay for the privilege of having no successful repair carried out and my water turned off. There was yet more fun in the invoice they sent me which included work (on a roof!) which was absolutely nothing to do with me. The worst service I have ever received.”

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Posted 8 years ago

“Terrible service. Overcharged me by hundreds of pounds. 1. Admitted overcharging for 77 minutes of labour when the worker popped out somewhere = £145. 2. Refusing to provide proof of purchase for spare parts purchased. 3. Offered 10% discount at the time of booking but then were refusing to apply it. 4. I paid £550 to replace a part in the boiler WHICH A MONTH LATER NOW IS LEAKING. Stay away by all means.”

Helpful Report

Posted 8 years ago

“Having experienced a major leak in a 54mm length of pipework, I called Aspect and spoke to customer assistance. I advised that the repair required was detailed and involved and I painstakingly talked the customer advisor through the job making clear that it was not a simple leak under the kitchen sink. The advisor stated that the leak would be resolved and that the plumber will have all the required equipment. I again reiterated the issues and to confirm that the attending plumber would be fully briefed on the job. A booking for a commercial plumber was made to attend on Saturday the 16th of September. Considering that I am the Building Manager for the premises, I spent my own time waiting for the plumber. An hour before was due to attend I contacted a customer advisor again just to confirm that the plumber was aware of what was involved. I insisted that I spoke to the plumber. Eventually I was put through to the plumber was advised that he had only just received details of the job and that from the details of the job that I gave him he did not have the equipment on his van or was comfortable in doing the job. I then contacted customer service again and was advised that someone would have to come out and make an assessment before any works were conducted and that I would have to pay for this. Having just wasted a day of my own time and that the residents (150 apartments) had to suffer me turning the water off for 3 hours, I felt very aggrieved that I should have to pay for an assessment. If this job was done correctly in the first place having advised customer service a number of times, we would not have found ourselves in this predicament. This is very poor. I was not listened to - the advisor only interested in obtaining my credit card details and then despite how I have been messed around, expected to pay for an assessment. Who is going to pay for my time on Saturday?”

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Posted 8 years ago

“I took aspect service for gas work in my commercial unit. They have charged more than the hours engineer spent on site . Below is the summary ; • On first visit engineer was on site for 1.5 hrs (17.10 to 18.35) and these hours were confirmed by their engineer also its on the signed job sheet. But when I got the invoice they charged me for 2 hours. • On second visit I was on the site since 8am on 29th Aug 2017 as they have told us someone will be on site from 8am-10am slot but no one turn up and they didn’t bothered to allocate someone until I have called twice to check the status and then they send an engineer at 12.30am They have charged me for their engineer hours from 08.15 to 08.30am in realty their engineer didn't turn up. After having argument they send another engineer at 12.30am and I have signed with him regarding hours of work and charges. He told me it will be approx. 2 hours of work which I have signed on his phone. So total hours should be from 15.00 hrs to 16.15 and not 12.15 to 16.15. I have called their finance department to discuss this on 01 Sep 2017 but she informed me that she will investigate and get back to me but till date no one has called me to clarify this. Today again I have tried to speak with someone but the finance team phone is going on voice message and when I talked to other department they took my details and said someone will call me, so till date I am still waiting for their reply. This is just a Day light Robbery!!”

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Posted 8 years ago

“I have been badly ripped off by Aspect.co.uk they charged me £469 for a small job involving constructing 3 shelves. I was told that the hourly charge would be £75 for the first hour and then they told me the charges drops to £47.50 for next hours. £75 an hour is very hefty but I thought this was ok on the basis that the charge drops. I got 3 shelves constructed - 2 in bottom of my wardrobe and a very small one in the airing cabinet. All in all a very small job. Then I get a humongous bill for £469. They charged me £47.50 for each additional half hour. When I challenged the bill they said their charge stood and basically they didn't care how I felt about the charge and as a 'goodwill gesture' they will give a 10% discount. So they are perfectly happy to rip us off and not stick with their original pricing. Pretty disgusted by this.”

Helpful Report

Posted 8 years ago

Aspect Maintenance Services Ltd is rated 4.8 based on 1,779 reviews