Thanks for taking time to leave a review
We are only a small company and strive to give a great service so your review is very much appreciated - thank you
Assured of the best possible service & products at all times
The AromaromaUk team
“Been using Aroma for sometime now, what a fantastic company their customer service is seconded to none, brilliant communication, and deal with any issues quickly and comprehensively, can't speak highly enough of this company, great products also,”
Thanks for taking time to leave a review
We are only a small company and strive to give a great service and so when we get such a great review its a real motivator for us to continue in our attempt to go above & beyond
Assured of the best possible service & products at all times
Thanks for ordering from us
The AromaromaUk team
Thanks for taking time to leave a review
We are only a small company and strive to give a great service so your review is very much appreciated - thank you
Assured of the best possible service & products at all times
The AromaromaUk team
Thanks for taking time to leave a review
We are only a small company and strive to give a great service so your review is very much appreciated - thank you
Assured of the best possible service & products at all times
The AromaromaUk team
Hi Ross , thanks for taking the time to leave a review
My colleauge contcted you when we saw your review , had you contacted us directly we could have updated you quicker than we did ( the reviews do not always immediately come through to us therecan be a delay on occasion)
you placed your order for international delivery to the other side of the world on Fri 16th September after our cut off for RoyaL Mail and so we dropped it at the post office on the morning of Sat 17th Sept via International tracked mail. As the tracking details show we provided you with when you placed your order, whilst your order left the UK via air mail on Sunday 18th September , it was indeed delayed in your country and it took 8 days from arriving in your country before it was delivered. Whilst this is indeed dissapointing for us both, I m sure you will agree the delay by the postal service in your country was completely out of our control.
The reason we use international tracked mail is to enable both ourselves and customers to track progress of parcels; this also demonstrates to our customers how quickly we turn orders round, as indeed we did with your order.
Its great to see your order was eventually delivered and apologies the postal service in your country didnt move as quickly as we did, albeit the delivery was made within the approximatle timeline of 7-14 working days advised when you placed your order
Again thanks for ordering from us
Assured of the best possible service products at all times
The AromaromaUk team
Hi John
Thanks for taking the time to leave a review and the positive comments about service - we temporarily used a premium courier service around the Royal Mail strike days to try and esnure custmers orders were not delayed.
We will contact you directly via email in relation to the product you were dissapointed with
Thanks for shopping with us
Assured of the best possible products & service at all times
The AromaromaUk team
“Great service.
On this occasion i had difficulty with courier delivery - through no fault of the seller at all
After contacting the seller they went out of their way to ensure that delivery was made and kept me up to date with everything they were doing to achieve this
If only all companies adopted this great level of service!
THUMBS UP”
Thanks for making the time to leave us a review , we are only a small company and so its greatly appreciated
Your delivery was indeed a labour of love but we got there in the end.
We always strive to help customers if any follow up or support is needed.
Equally we apprecaited your approach & understanding, when something goes wrong with a delivery its nice to deal with a non confontational customer like yourself
Thanks again
Assured of the best posisble service at all times
The AromaromaUk team
Thanks for the great review , we try our best !!
Your kind words are very much apprecaiated
Thanks again
Assured of the best possible service and products at all times
The AromaromaUk team
Thanks for taking the time to leave a review
The Amsterdam Special we purchased directly from the manufacturer, as indeed we do with the proftfolio of brands we have available for sale
We will contact you directly to progress your review, one of the posiive reviews further down the page bought the Amsterdam Special so your comments are indeed a puzzle but we will of course follow up your review with you directly.
Assuroed of the best possible service and products at all times
The AromaromaUK team
Thanks for taking the time to leave us a review its greatly appreciated
Great to hear we delivered to the other side of the world without a hiccup
thanks for shopping with us
The AromaromaUk Team
