“Items arrived well packaged but still leaking from one of the bottles. No email confirming order or dispatch. Just felt it was all a bit poor. Done know whether I could say that my order arrived on time as I wasn’t sent anything to know when to expect it”
Hi Lee
Thanks for taking the time to leave a review, as you have not contacted us directly re a leaking bottle we were unaware until reading the review. We will contact you directly in order to progress the leaking bottle. Leakers are quite unusual, albeit there can be the odd one, which wouldnt have manifested itself when we packed or we would have replaced it with another bottle.
Just to reassure you, we never delay sending orders out. When we have completed the order we send out an order confirmation email which you received @ 13.42 9/11/23 - you placed your order at 12.08pm the same day. AS you had chosen the YodelDirect delivery option, unfortunately the courier had already collected that day, so your order was sent out with the courier first thing Friday 10th November & delivered on Monday 13th November, which is about average for YodelDirect.
We will contact you now by direct email in relation the the leaking bottle.
Assured of the best possible service & products at all times
Thanks for shopping with us
The AromaromaUk team
“Always quality poppers and always comes with great packaging to prevent spillage. Also comes as expected and discrete name in the credit card for payments.”
Hi Sultan, thanks for taking the time to leave a review
You should have recieved an email directly from the carrier shortly after the parcel was scanned in as they collected it, this usually works like clockworkso apologies if it didnt happen on this occaison; i will raise it with the carrier in order to try & prevent this from happening again to any other customer.
Great to see you got your order next day as per the service you chose.
Assured of the best possible service & products at all times
The AromaromaUk team
“Arrived much quicker than I thought. Packaged well to cope with transit. Great product easy to buy on the website. Bit more expensive than buying them in a shop. But worth it and I will use them again.”
Hi Graham thanks for taking the time to leave a review
Please be assured we send all parcels out without delay, as the timeline on the international tracking of your parcel shows.
On checking the tracking of your international parcel ( we emailed you the tracking details via email @ 8-36am 04/10/23 ) it appears to have been returned to the uk by customs in your country, but then shows UK have sent it back to your country.
We will email you directly in order to arrange a refund for you, as given we sent your parcel on 4th October ie the same day you placed your order with us, it should have been delivered by now.
Assured of the best possible products & service at all times
The AromaromaUk team
