Hi Graham thanks for taking the time to leave a review
Please be assured we send all parcels out without delay, as the timeline on the international tracking of your parcel shows.
On checking the tracking of your international parcel ( we emailed you the tracking details via email @ 8-36am 04/10/23 ) it appears to have been returned to the uk by customs in your country, but then shows UK have sent it back to your country.
We will email you directly in order to arrange a refund for you, as given we sent your parcel on 4th October ie the same day you placed your order with us, it should have been delivered by now.
Assured of the best possible products & service at all times
The AromaromaUk team
“Been buying poppers from aromauk for quite some time now, always good quality poppers, fast efficient service and delivery. I once had a shipment go missing due to royal mail, contacted them and the situation was rectified extreme quickly. Absolutely brilliant and discreet can't praise you enough.”
Hi Paul
Thanks for taking the time toleave a review
The 2 brands You purchased are from compleletly different manufacturers, so its unusal that both did not hit the spot.
We will contact you directly to progress this for you
Assured of the best possible service at all times
Best wishes
The AromaromaUk team
“Package arrived on time and very well packaged. I just think it a pity that you use Yodel as your courier of choice - previous delivery was left in basement & their photo had to no bearing of this, this delivery was left on my doorstep (on a city centre street.). I wouldn’t trust Yodel one little bit (& I speak from 20 years experience of managing the mailroom of a London university.)
I’m sorry this is not a criticism of Aromaroma, but your choice of courier.”
Hi Martin
Thanks for taking the time to leave a review & your repeat custom
Great to hear YodelDirect delivered in a timely fashion with your recent order; its unfortunate your previous delivery was handeled in the way you mention & we did fully support & fix the previous issue for you.
We offer a range of alternative delivery methods not using YodelDirect, howver the free delivery we offer on orders over £30 is indeed using YodelDirect, as is the entry level delivery option.
Assured of the best possible service & products at all times
Best wishes
The AromaromaUk team
Hi Laurence thanks for taking time to leave a review
We were unaware you had not yet recieved your international order as you have not contacted us directly, this review is the first we knew of it.
We sent your order out to your country the same day you placed your order on 5th October. The tracking link we notified you of in the order confirmation indicates the progress of its journey.
We will contact you directly via email to progress the delivery of your order.
Assured of the best possible products & service at all times
Best wishes
The AromaromaUk team
Thanks for taking the time to leave a review.
You emailed us on 18/10/23 @ 15.42pm & we replied @16.48pm ie we got back to you almost immediately
WE sent your order out on 4th October the same day you placed your order, however it looks like its been lost in transit.
We are pleased that we have rectified the issue for you the same day you emailed us 18/10/23
Assured of the best possible products & service at all times
Best wishes
The AromaromaUk team
