Hi John
Thanks for leaving a review.
We turn orders around very quickly, you placed your order on Sunday 17th September & we sent out at around 10am the next day, Monday 18th September, so it should have been delivered by now
we will contact you directly to fix this for you
assured of the best possible service at all times
best wishes
The AromaromaUk team
Hi James
thanks for taking the time to leave a review
we sent the missing bottle on 9th September as per our email comms on 8th September
we will contact you directly to progress this
Best wishes
The AromaromaUk team
Hi Joel
thanks for taking the time to leave a review.
I am a little puzzled to read this review as you emailed us on 16th August @ 19.05pm saying the order had not been delivered & we replied at 19.43pm with the tracking link showing the signature & the name of the person who took the delivery in & signed for it at 12.04pm on Weds 16th August & we did not hear back from you.
Whilst i apprceiate your frustration i must refute the suggetsion that this is pure theft. We respomded to your email 38 minutes after you contacted us, we provided the above proof of delivery and we have not heard from you since.
WE will contact you agin re the matter, howeber the content of your review makes no mention of the above timlimes & the documented events i mention. The parcel was delivered to your property
Assured of the best possible service & products at all times
The AromaromaUk team
Hi Mark
Thanks for taking the time to leave a review & apologies you have not yet received your order.
Unfortunately as you have not contacted us directly re this we had no idea that you had not yet received your order.
Your order was sent out using the International tracked service the same day you placed your order ie Weds 23rd August; we provided you with the tracking link on the same day via email at 8-13am UK time.
Unfortunately as i write this 11.45pm UK time Sat 24/9/23 the tracking site is down; as soon as it is back up & running i will check the tracking & get back to you directly via email
Assured of the best possible service & products at all times
The AromaromaUK team
GENERAL NOTE FOR CUSTOMERS
CUSTOMERS ARE REMINDED TO CONTACT US DIRECTLY BY REPLYING TO THE ORDER CONFIRMATION EMAIL SHOULD YOU HAVE ANY DELIVERY QUERIES, WE ENCOURAGE CUSTOMERS TO LEAVE REVIEWS IN ORDER TO ENSURE WE ARE CONTINUALLY IMPROVING OUR SERVICE, HOWEVER THE REVIEWS ARE NOT ALWAYS DIRECTLY SENT TO US FROM THE REVIEW SITE. WE STILL WANT CUSTOMERS TOLEAVE REVIEWS BUT IF YOU COULD CONTACT US DIRECTLY ALSO THIS WILL ENABLE US TO PROVED A FAR QUICKER RESOLUTION
