Hi Aim B
Thanks for takimg the time to leave a review.
Unfortunately as you have not contacted us directly about this at all ,we were unaware until reading your review tonight, some 5 days after you placed the review, that at the time of your writing you had not recieved your order.
We posted your order out via first class post at 10 am the same day you placed your order
We will contact you directly to progress this issue for you.
Assured of the best possible service & products at all times
The AromaromaUK Team
CUSTOMERS ARE REMINDED TO CONTACT US DIRECTLY BY REPLYING TO YOUR ORDER CONFIRMATION EMAIL SHOULD THERE BE ANY QUERIES REGARDING YOUR ORDER. OF COURSE YOU CAN LEVAVE A REVIEW, THATS WHY WE PAY TO HAVE THE REVIEW SITE HOST FOR AROMAROMAUK, HOWEVER THE REVIEWS DO NOT ALWAYS COME TO US DIRECTLY. WE RESPOND TO ALL EMAILS THE SAME DAY WE GET THEM, OFTEN WITHIN AN HOUR AND CONTAVTING US DIRECTLY WILL SEE A MUCH QUICKER RESOLUTION TO ANY QUERIES. RMEMBER YOU CAN ALSO POST ON HERE AS WELL AS CONTACTING US DIRECTLY AS WE WELCOME ALL REVIEWS.
Hi Tiernan
Thanks for taking the time to leave a review; however I am a little puzzled as you have not contacted us nor have we had your order returned to us. I have double chcked our inbox , spam/junk folders and cant find anything from you.
Reading this review is the first we knew of the situation - any orders returned to us we refund no quibble, thats good customer service someting we pride oursleves in.
We will contact you directly to progress the situation.
Assured of the best posible service & products at all times
The AromaromaUk team
NB
Customers are encourgaed to leave reviews by us, however we always ask customers to contact us directly should there be any issues, so that we can assist. It sounds like this situation has been festering and reading the review was the first we knew of it, we could have acted quicker had we been contacted .
“I’m sorry guys but that just was not Jungle Juice Black that I bought in that funny shaped bottle.
There was no kick, a very, VERY weak feeling, which left me extremely disappointed.”
Hi Neil , thanks for taking the time to leave a review
We dont manufacture product, we buy from suppliers / wholesalers .
A quick google has shown me numerous different designs of bottle/label for Jungle Juice on the internet. There must be several companies producing versions of Jungle juice.
We have lots of different brands on our website, maybe another brand may be better for you, as its very much an individual preference as to what people prefer.
We will however contact you directly to progress this
Assured of the bets possible service & products at all times
The AromaromaUk team
NB
We actively encourage customers to leave reviews, however its always a good dea to contact us directly as well by replying to your order confirmation email. The reason i say this is because we dont always get the reviews emailed to us, as indeed was the case with this one. Had we been contacted at the same time the review was left we could have dealt with it immediatley, wheras the review had been on the site for some 3 days before we noticed it - this is not a criticism of the customer in anyway, we have a great customer service record as the reviews show, but we cant fix anyhing a customer is unhappy about quickly if we are not aware of it & we very much pride ourselves in giving a dazzling customer service.
