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Arnold Laver Reviews

4.0 Rating 583 Reviews

73 %

of reviewers recommend Arnold Laver

Company Reviews

Product Reviews

About Arnold Laver:

Timberworld is part of The National Timber Group. Our trading brands include; Arnold Laver, NYTimber, Rembrand Timber, Scotia Roofing & Building, and Thornbridge Sawmills.

We have been stocking quality timber and related products since 1920 when Arnold Laver originally set up business as a timber merchant.

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Phone:

0330 343 1111

Email:

customer.service@laver.co.uk

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Arnold Laver 4 star review on 3rd February 2021

Arnold Laver 5 star review on 2nd November 2020

Arnold Laver 5 star review on 1st November 2020

Arnold Laver 5 star review on 24th October 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good communication from local store when ordering and good price. 3/5 as one of the oak sleepers is a right banana. Totally unusable and unsure how to dispose of such a large piece of oak.”

Posted 1 year ago

Hi Dean, We appreciate you taking the time to give us your feedback. We would like to sincerely apologise for any inconvenience this may have caused you. If you wish to send us some pictures of the items, please send them to websupport@timberworld.co.uk and we will be able to look into this further. Regards, The Timberworld Team

Posted 1 year ago

“Didn't get what I ordered size wise. Never had a problem with them until this one.”

Posted 1 year ago

Hi James, Thank you for taking the time to leave us a review. We're sorry to hear that you have received the wrong size and we would like to sincerely apologise for any inconvenience this may have caused you. Please send us an email at websupport@timberworld.co.uk and we will be able to look into this further. Regards, The Timberworld Team

Posted 1 year ago

“we have been dealing with you now for about a year. we have one small complaint which is we have always collected the order we place from the same store in Sheffield. Only the last order we tried to collect from the store we were told it was at another timberworld at the other side of town. looking on our email which said the order was ready for collection there was nothing telling us it was at a different store. maybe this is something you could look into many thanks Paul”

Posted 1 year ago

Hi Paul, We appreciate you taking the time to give us your feedback. Please accept our sincerely apologise for any inconvenience this may have caused you. Kindly note that our Click & Collect orders are now managed by Call Collect MOSBOROUGH. Once again, we're sorry for any inconvenience caused. Regards, The Timberworld Team

Posted 1 year ago

“Normally a good company. With this order it took 5 days to tell me they were out of stock and then another couple of days once I had received my order to get a proper VAT receipt.If you charge VAT you have to show your VAT registration number on you invoices. The initial invoices failed to show and it took me numerous attempts to get it rectified. You need to fine tune your systems”

Posted 1 year ago

Hi Mark, Thank you for your feedback. Regards, Timberworld

Posted 1 year ago

“Unfortunately my order was allegedly in stock when I ordered them. A week later when I chased them up, I was informed they were waiting on a delivery. Very poor communication from them, never made me aware of the situation, would certainly think twice about ordering again as Services levels poor.”

Posted 1 year ago

Hi Richard, Thank you for taking the time to leave a review - I'm sorry we didn't achieve the standards expected on this occasion. The Timberworld Team

Posted 1 year ago

“I ordered the decking on the 13.5.22 and it came on the 25.5.22 but I had no information about where it was or when it was going to be delivered. On the 25th my wife came home to see a lorry about to drive off and stopped it otherwise the decking would have had to be delivered again. It would be a good idea to send an email or text at least a day before delivery.”

Posted 1 year ago

Hi Terry, Thank you for taking the time to leave us a review. We'll pass your feedback back to the branch regarding lack of communication. Timberworld Team

Posted 1 year ago

“Timber itself great quality, however customer service lacking.. Arrived to collect my online order, waited a while to be served due to no staff, given paperwork and told to "go find one of the lads in the yard they will sort you out", went out everyone avoided me, eventually found help and shown to my timber which was longer than i ordered and would not fit in van, had to ask one of the lads to cut it for me, on the plus side i got to keep the off cuts for the hassle. I would use again but would also expect a bit of messing about.”

Posted 1 year ago

“The yard guys seemed to have no idea I was coming and although I got a call to say my order was ready to collect it wasnt and I had to wander about waving to attract attention. They gave me a split and taped up bag of post crete...which was fine for my purposes but in no way was my order ready.”

Posted 2 years ago

“Ordering and delivery fine. Delivery driver excellent especially helping unload in a high wind. Quality of sheet material excelent. Quality of redwwod not good. one board split and one cupped out of out four boards”

Posted 2 years ago

Hello John, Thank you for taking the time to leave us a review! I'm sorry to hear that the quality of some wood wasn't as expected. If further assistance is required could you please email us at websupport@timberworld.co.uk with your order reference as the subject. Kind Regards, Gavin The Timberworld Team.

Posted 2 years ago

“Ordering was quick and easy time stated delivery poor”

Posted 3 years ago

Thanks Neil, we will check with the depot in question as to why the delivery was poor. Apologies about that.

Posted 3 years ago

“Wood good quality but the Comms were v poor. I had to chase them for delivery times.”

Posted 3 years ago

Thanks Dave, we will investigate this with the relevant branch. Apologies you were not kept fully informed about delivery times. Thanks

Posted 3 years ago

“Staff and delivery drivers great! Very nice, helpful people. BUT... I've purchased a great deal of decking boards this summer and the quality has gone down hill with each delivery. My last delivery was the worse. I purchased 42 x 3.8m boards, and they were not just wet, they were soaking! twice the weight they should be! plus some were split, the worse one I've sent a picture of. Some had big chunk out of the edges, and one board was actually rotten! Not good”

Posted 3 years ago

Good afternoon Susan, Thanks for the review and apologies some of the decking was not in the condition we would expect to be delivered to our customers. I will investigate with the branch that delivered this and come back to you shortly. Many thanks

Posted 3 years ago

Hello Susan, the branch manager will make contact with you directly on this matter. Many thanks, Ben

Posted 3 years ago

“I ordered some sleepers from Laver about a month or so ago. After I placed the order, I received a confirmation from the local Deputy Manager saying they’d received it, and would get in touch to arrange the delivery. After a week, I hadn’t heard anything, so I tried to call - when I did, someone answered the call, but hung up. I then emailed the Deputy Manager back, but never heard a response. I left it another week, then called again and finally got through - when I asked when I might receive the delivery, they looked up my order and found it would be delivered the next day. This was great, as I didn’t have to wait much longer, but pretty poor in terms of communication (it stated on the website, you’d be able to work out a delivery date with the company, not just be told when it’s coming). It was also being delivered from a subcontractor, which I also wasn’t too happy about. When the product arrived, it was all good except for one of the sleepers that had a bit of damage. They didn’t offer to replace it, and as we’d waited quite a long time for the product, we didn’t bother to ask for one. All in all, we’re happy with the sleepers, but the delivery service and communication could really be improved - this is especially true when you’re being charged almost £60 for delivery, which is a massive charge compared to other places. The only reason I stuck with Laver for the delivery was that it was in stock and in total came to a slightly cost (inc.delivery) as a local competitor, whose delivery charge took it over slightly (but was only £20). In all honesty, I’m not sure I would order from Laver again, unless the service improved.”

Posted 3 years ago

Good morning Jess Thanks for your review and we apologies on the lack of communication. Some of our depots are still short staffed due to furlough. I will ask the Bristol depot manager about this order and advise you accordingly Kind Regards Ben

Posted 3 years ago

“Addition to previous review re decking.after a further phone call, decking was sent out just in time before my guys walked off the job.thanks but let's not cut it so fine next time fellas.”

Posted 4 years ago

Good morning, thanks for this second review. Alas, without your order reference number, I am having difficulty in seeing any order you placed with Arnold Laver? Was it placed online or directly with one of our UK depots? Which one please? Thanks

Posted 4 years ago

“Quality products”

Posted 7 years ago

“The product looks adequate from the data on the internet but it is not available to examine.”

Posted 7 years ago

“The prices were OK, the planned delivery date was good, the driver that turned up was very good. It's a shame that the driver on the previous days round had forgot to put my load on their truck!”

Posted 7 years ago

“Quality of wood was excellent . The system of paying online, going in and waiting to get a slip, then waiting 20mins for someone to get wood, then going back inside to wait another 10mins to get more paper is ridiculous. Waste of paper and my time/your time. For online orders I think they could streamline this to going straight to collection point with printed or even on phone receipt of payment.”

Posted 7 years ago

“Placed the order a week ago and although I should have had contact from the local depot within 2 working days, still haven't heard a dicky bird. Suppose I'd better call them to chase it up, but I'm a bit disappointed that I have to. Fortunately I'm not in a great hurry..... but definitely a bit average so far....”

Posted 7 years ago

“I ordered online with the promise of a call within 3days, when my goods would be ready to collect. I received no call or text. I had to ring Lavers myself 7days later and after a short delay was told that they would be ready to collect. I went to the Bradford depot to collect. They had no record of my order but supplied the items from stock that they had in. Good job I had printed off my order.”

Posted 7 years ago

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Arnold Laver is rated 4.0 based on 583 reviews