I ordered some sleepers from Laver about a month or so ago. After I placed the order, I received a confirmation from the local Deputy Manager saying they’d received it, and would get in touch to arrange the delivery. After a week, I hadn’t heard anything, so I tried to call - when I did, someone answered the call, but hung up. I then emailed the Deputy Manager back, but never heard a response. I left it another week, then called again and finally got through - when I asked when I might receive the delivery, they looked up my order and found it would be delivered the next day. This was great, as I didn’t have to wait much longer, but pretty poor in terms of communication (it stated on the website, you’d be able to work out a delivery date with the company, not just be told when it’s coming). It was also being delivered from a subcontractor, which I also wasn’t too happy about. When the product arrived, it was all good except for one of the sleepers that had a bit of damage. They didn’t offer to replace it, and as we’d waited quite a long time for the product, we didn’t bother to ask for one. All in all, we’re happy with the sleepers, but the delivery service and communication could really be improved - this is especially true when you’re being charged almost £60 for delivery, which is a massive charge compared to other places. The only reason I stuck with Laver for the delivery was that it was in stock and in total came to a slightly cost (inc.delivery) as a local competitor, whose delivery charge took it over slightly (but was only £20). In all honesty, I’m not sure I would order from Laver again, unless the service improved.