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Arnold Laver Reviews

4.0 Rating 584 Reviews
73 %
of reviewers recommend Arnold Laver
4.0
Based on 584 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 85%
Accurate And Undamaged Orders
Greater than 88%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.6 out of 5
Read Arnold Laver Reviews

About Arnold Laver:

Timberworld is part of The National Timber Group. Our trading brands include; Arnold Laver, NYTimber, Rembrand Timber, Scotia Roofing & Building, and Thornbridge Sawmills.

We have been stocking quality timber and related products since 1920 when Arnold Laver originally set up business as a timber merchant.

Visit Website

Phone:

0330 343 1111

Email:

customer.service@laver.co.uk

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Tip top service, responsive, very helpful in guiding through the right amount of material needed. Once ordered timber delivered on time, and all for a great price.
Helpful Report
Posted 1 week ago
Not exactly what I ordered Past experience with timberworld online orders have by enlarge been fine, however last experience not so well they sent standard 18mmMdf instead of 18mm mr Mdf although they agreed replace or refund, they insisted that the Mdf was correct and that Medite have stopped dying the mr which distinguishes it from the cheaper brown Mdf I then contacted Medite and asked if this was true they said no,MR Mdf it’s still green in the middle.went back to timberworld/ Arnold laver Oldbury who now say that it kronospan that’s why it’s not green that’s also not true as I’ve had kronospan MR the brown mr and green this stuff was not kronospan MR besides kronospan is cheaper this wasn’t They then sent me a warehouse image of pack which had v313 sprayed on the stack as if that suppose to prove it’s authenticity. The product code however blurred image from what I can make out the codes does not match what’s on my invoice the density of Mr Mdf is very different from the standard brown stuff this definitely was not MR mdf. I have used mr caberwood Medite and kronospan in the past this was not MR Mdf And it’s cost me more in a delivery charge as I have to now order from elsewhere as they will not refund my delivery cost even in partial. I will in future think twice before ordering from them again. Furthermore I used a discount code that timberworld sent me by email After placing order they telephoned me and tried to charge it as outstanding balance I explained it was discount code so they did follow through with order but I now wonder if they intentionally sent the standard Mdf as that is cheaper which would in turn negate any benefits of discount.
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Posted 2 years ago
Quick delivery. Would recommend it.
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Posted 2 years ago
Hi Jaroslaw, Thank you for taking the time to leave us a review. We hope to see you again soon. Have a great day, The Timberworld Team
Posted 2 years ago
Excellent service
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Posted 2 years ago
Hi Malcom, Thank you for taking the time to write us this amazing review. Have a great day. The Timberworld Team
Posted 2 years ago
Guys very helpful. Happy to buy from again.
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Posted 2 years ago
Hi Alan, Thank you for taking the time to leave us a review. We hope to see you again soon. Have a great day, The Timberworld Team
Posted 2 years ago
First time using Timberworld and I would say it was a pleasure to deal with them, very helpful in placing my order and when I pick up my order from their premises very cheerful to help.... will be using them again in the future..
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Posted 2 years ago
Hi Davey, Thank you for taking the time to leave us a review. We hope to see you again soon. Have a great day, The Timberworld Team
Posted 2 years ago
Easy to order on website Very good customer service Very good delivery and very pleasant driver All in all very good experience - recommended
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Posted 2 years ago
Hi Michael, Thank you for taking the time to write us this amazing review. Have a great day. The Timberworld Team
Posted 2 years ago
Excellent service. Will use again.
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Posted 2 years ago
Hi Linda, Thank you for taking the time to write us this amazing review. Have a great day. The Timberworld Team
Posted 2 years ago
Always a great stock in store speedy friendly service from the glenrothes branch
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Posted 2 years ago
Hi Mark, Thank you for taking the time to leave us a review. We hope to see you again soon. Have a great day, The Timberworld Team
Posted 2 years ago
I bought some timber on the 2nd August and, after several emails to the company asking where it was, I received a reply almost a month later, saying it had been delivered. As I think I would have noticed if piles of timber had turned up on my doorstep, I rang Timberworld to confirm that no, it hadn't been delivered. It turned out that the timber had been sent to another address 14.9 miles away (different village/different postcode). This, in itself, was really annoying, but I accept that mistakes happen! But it has been almost a week and the refund still has been processed. I have sent a couple of emails to Timberworld regarding this but I'm now being ghosted. I honestly don't know what to do to get my money back, and I'm having to look into my legal options. It's a headache I could without, and I will certainly never buy from this awful company again.
Helpful Report
Posted 2 years ago
Hi Clemency, We appreciate you taking the time to give us your feedback. I’d like to extend an apology to you, as our service didn’t hit the high standards we set and your feedback will be used to help improve our service. Kindly note that our management is investigating your case with your local branch and we will be in touch with an update as soon as possible. Please accept my sincerely apologise for any inconvenience this may have caused you. Regards, The Timberworld Team
Posted 2 years ago
I have used Timberworld previously and this time was the same as before. Friendly, fast and efficient service from all at the Inverness branch from warehouse staff to delivery driver. Timber quality is of a consistently high standard. I would recommend and use again.
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Posted 2 years ago
Hi Adrian, Thank you for taking the time to leave us a review. We hope to see you again soon. Have a great day, The Timberworld Team
Posted 2 years ago
With the ease of ordering and fast delivery, I will definitely be using Timberworld again
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Posted 2 years ago
Hi James, Thank you for your review, we appreciate you taking the time to give us your feedback. We hope to see you again soon. Regards, The Timberworld Team
Posted 2 years ago
Order arrived on time. Driver helpful.
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Posted 2 years ago
Hi Paul, Thank you for your review, we appreciate you taking the time to give us your feedback. We hope to see you again soon. Regards, The Timberworld Team
Posted 2 years ago
Quick delivery and very friendly and helpful staff. A+++
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Posted 2 years ago
Hi James, Thank you for taking the time to write us this amazing review. Have a great day. The Timberworld Team
Posted 2 years ago
It was cheap, and for some reason some extra cuts got delivered. But there were a lot of properly bendy bananas considering it was c16. Fortunately was just doing an outbuilding with a steel roof, not a nice garden office.
Helpful Report
Posted 2 years ago
Hi Stuart, We appreciate you taking the time to give us your feedback. Your feedback will be used to help improve our service. If you wish to send us some pictures of the items, please send them to websupport@timberworld.co.uk and we will be able to look into this further. Regards, The Timberworld Team
Posted 2 years ago
Easy to deal with. Good communication regarding order. Arrived on the day promised. Delivery driver was polite and very much a help in offloading timber. Best of all their price could not be beaten. Thanks
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Posted 2 years ago
Hi Sean, Thank you for taking the time to leave us a review. We hope to see you again soon. Have a great day, The Timberworld Team
Posted 2 years ago
Never got a delivery date just turned up while I was out so driver had to unload on his own ☹️
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Posted 2 years ago
Hi Michael, Thank you for your review, we appreciate you taking the time to give us your feedback. We would like to sincerely apologise for any inconvenience this may have caused you. Your feedback will be used to help improve our service. Regards, The Timberworld Team
Posted 2 years ago
Good communication from local store when ordering and good price. 3/5 as one of the oak sleepers is a right banana. Totally unusable and unsure how to dispose of such a large piece of oak.
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Posted 2 years ago
Hi Dean, We appreciate you taking the time to give us your feedback. We would like to sincerely apologise for any inconvenience this may have caused you. If you wish to send us some pictures of the items, please send them to websupport@timberworld.co.uk and we will be able to look into this further. Regards, The Timberworld Team
Posted 2 years ago
Top quality timber delivery was on time excellent service.
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Posted 2 years ago
Hi Richard, Thank you for taking the time to write us this amazing review. Have a great day. The Timberworld Team
Posted 2 years ago
Ordered online 4 lengths at 2.4m, went to collet and was told only had 4.8m lengths. So I had to saw them in carpark to transport home.
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Posted 2 years ago
Hi Steven, We appreciate you taking the time to give us your feedback. We would like to sincerely apologise for any inconvenience this may have caused you. Your feedback will be used to help improve our service. Regards, The Timberworld Team
Posted 2 years ago
Arnold Laver is rated 4.0 based on 584 reviews