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Arnold Laver Reviews

4.0 Rating 583 Reviews

73 %

of reviewers recommend Arnold Laver

Company Reviews

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About Arnold Laver:

Timberworld is part of The National Timber Group. Our trading brands include; Arnold Laver, NYTimber, Rembrand Timber, Scotia Roofing & Building, and Thornbridge Sawmills.

We have been stocking quality timber and related products since 1920 when Arnold Laver originally set up business as a timber merchant.

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Phone:

0330 343 1111

Email:

customer.service@laver.co.uk

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Arnold Laver 4 star review on 3rd February 2021

Arnold Laver 5 star review on 2nd November 2020

Arnold Laver 5 star review on 1st November 2020

Arnold Laver 5 star review on 24th October 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not exactly what I ordered Past experience with timberworld online orders have by enlarge been fine, however last experience not so well they sent standard 18mmMdf instead of 18mm mr Mdf although they agreed replace or refund, they insisted that the Mdf was correct and that Medite have stopped dying the mr which distinguishes it from the cheaper brown Mdf I then contacted Medite and asked if this was true they said no,MR Mdf it’s still green in the middle.went back to timberworld/ Arnold laver Oldbury who now say that it kronospan that’s why it’s not green that’s also not true as I’ve had kronospan MR the brown mr and green this stuff was not kronospan MR besides kronospan is cheaper this wasn’t They then sent me a warehouse image of pack which had v313 sprayed on the stack as if that suppose to prove it’s authenticity. The product code however blurred image from what I can make out the codes does not match what’s on my invoice the density of Mr Mdf is very different from the standard brown stuff this definitely was not MR mdf. I have used mr caberwood Medite and kronospan in the past this was not MR Mdf And it’s cost me more in a delivery charge as I have to now order from elsewhere as they will not refund my delivery cost even in partial. I will in future think twice before ordering from them again. Furthermore I used a discount code that timberworld sent me by email After placing order they telephoned me and tried to charge it as outstanding balance I explained it was discount code so they did follow through with order but I now wonder if they intentionally sent the standard Mdf as that is cheaper which would in turn negate any benefits of discount.”

Posted 1 year ago

“Decking bent like bananas. Boards also 10 mm plus short of description but my fault for not checking the finished size. All the other timber came curved and bent.”

Posted 1 year ago

Hi John, We appreciate you taking the time to give us your feedback. We would like to sincerely apologise for any inconvenience this may have caused you. If you wish to send us some pictures of the items, please send them to websupport@timberworld.co.uk and we will be able to look into this further. Regards, The Timberworld Team

Posted 1 year ago

“Order arrived not all together and 3 posts missing”

Posted 1 year ago

Hi Allan, We appreciate you taking the time to give us your feedback. We're sorry to hear that you are missing 3 posts from your order and we would like to sincerely apologise for any inconvenience this may have caused you. Kindly note that we will be in touch to get this sorted. Regards, The Timberworld Team

Posted 1 year ago

“One of best priced merchants but unfortunately let down by lack of communication on delivery no date given just turned up luckily was in at the time. Some parts weren't in stock so they organised for delivery direct from supplier again no call etc to advise on delivery come home from work with it stood against the front door. The wooden posts 3 out of 4 have cracks through them but needed posts desperately for fence.”

Posted 1 year ago

Hi Declan, We appreciate you taking the time to give us your feedback. I’d like to extend an apology to you, as our service didn’t hit the high standards we set and your feedback will be used to help improve our service. If you wish to send us some pictures of the faulty items, please send them to websupport@timberworld.co.uk and we will be able to look into this further. Regards, The Timberworld Team

Posted 1 year ago

“Decking boards arrived and had bowed which meant the builder had difficulty in using them. I couldn’t return at that stage as I had booked the builder on a day rate that day. Several decking boards also damaged so couldn’t use them. Had to go to b&q to get more. Very disappointed as spent a lot of money”

Posted 2 years ago

Hi Emily, Thank you for taking the time to leave us a review! I'm sorry to hear that you've had some issues with your decking boards, feedback like this is really valuable to us and we will pass this back to the relevant team. If further assistance is required could you please email us at websupport@timberworld.co.uk with your order reference as the subject. Best regards, Gavin The Timberworld Team.

Posted 2 years ago

“Ordered 64m of 4x2, only 58.5m delivered (15 lengths of 3.9m) ... that’s about £25 worth of shortfall and leaves me with a problem if I need everything I ordered (I accounted for waste when designing my project, not sure this much though!). On top of that most of the timber is bowed and/or twisted. I can work with most of it but it’s disappointing to get less than I ordered at a lower quality than expected. I’ve tried calling twice, left a message once, was cut off before anyone spoke the next time. No response yet to my message.”

Posted 2 years ago

Hello Please let us know your web order number so we can look into this further. Kind Regards Ben

Posted 2 years ago

“Website needs some work. I make and install fitted furniture and needed some Medite MR MDF in a hurry. I ordered two sheets of 22mm and two of 9mm for click and collect and it clearly said ‘items in stock’ at checkout. I expected a text to say the items were ready but instead got a phone call to say they were not in stock and would be available in 7-10 working days. Come on Laver, why not tell me that at checkout? You just deserved a two star review because the guy who phoned me was apologetic and polite. Others be wary when you order online and check your purchase is actually in stock...”

Posted 3 years ago

Hello Andrew Apologies about this, there has been a nationwide shortage of many materials this year due to demand. I believe on the product page it would have stated 'Item in Stock | Delivery usually within 3-5 working days' That would then give the branch time to get the stock in if they did not have it locally from another branch. thanks Laver Online

Posted 2 years ago

“Failed to deliver on 2 separate occasions with no notice. I had to call them each time. Finally arrived but there was no refund of delivery charges for my inconvenience. I'd had people organised on each occasion to help me with fitting (following assurances that the delivery would be made) so inconvenience to them also. Terrible customer service.”

Posted 3 years ago

Good morning Ian, Apologies you were not kept informed about delivery. I will check with the depot that processed this order to find out what the issue was and will come back to you. Thanks Ben

Posted 3 years ago

“Laver should not take orders for timber they cannot supply this caused a longer delay and excessive expense.”

Posted 3 years ago

“Slightly disappointed with lavers on this occasion. I understood the delivery being late in the current climate but communication that it would not arrive on the date indicated on the invoice would have helped. In addition to this the external plywood clearly indicates that it is for interior use only and had become damaged by the strapping. The damage was not apparent until it was unpacked at which point I had already signed for the delivery so was unable to complain.”

Posted 3 years ago

“Lovely, item and customer phone contact, however delivery not acceptable!! Work tops arrived a day late and was left on drive as item was too heavy for driver?? If you know what your delivering send the correct manpower, cost me an extra £40, to call my joiner to move item from driveway as it was raining, delivery service should state doorstep delivery!! Not happy”

Posted 4 years ago

Hello Sheena, thanks for this, we have passed this on to the relevant depot director to look into this issue further. Apologies for any inconvenience.

Posted 4 years ago

“I only ordered from Laver as I was assured before purchase that I could arrange a delivery date that suited me. In short, I was told the local store would contact me within a couple of days to arrange delivery. Two days after puchase I arrive home from work to find timber sitting on my driveway soaked through from a day of torrential rain. Delivery note that required me to check all pieces before lorry left was stuffed though my postbox.”

Posted 4 years ago

Good morning Mr Taylor, we apologise for this issue and we are asking the Bristol Depot Director to investigate and once we know what went wrong, we will respond accordingly. Thanks Laver Online

Posted 4 years ago

“Ordered online no problem. Day of delivery told it would be early, phoned at 3pm told on it's way. Phoned again 430 still on it's way, 530 still on way will get driver to call. Finally 630 with no call lorry arrived. Had a few bits of damaged timber boards. Won't use again.”

Posted 4 years ago

Hello, thanks for the feedback. We will investigate this and also take this up with the depot director at Borehamwood.

Posted 4 years ago

“8 days to get 1 lenth kota it stinks. i should have paid a bit more and got it within 2 days. the best of it is last year i could have walked into oldbury branch and purchased over the counter but some idiot has closed direct sales to the public. Over the years i have spent thousands at Lavers not any more .”

Posted 4 years ago

Hello We will pass this onto the depot director. Apologies.

Posted 4 years ago

“Driver was given a wrong address and not told that I was a pensioner on my own, even though I had highlighted this when I was phoned confirming my order. I told the caller that I was a pensioner unable to help. Because it was a large load, 70 no. 150mm x 4.2 m he the driver declined to offload and was going to return to the depot. I contacted my builder, at a cost to myself, who came to help offload. I am disappointed that information requested by you and given by myself wasn't passed on to the poor driver who was left with a dilemma when he arrived. This load should have been delivered on a craned vehicle to avoid all these issues. I think you need to review your lack of communication skills among your office staff to avoid such situations in the future.”

Posted 5 years ago

Hello Thanks for your review, we have passed onto the relevant depot to see where we went wrong on this order. We do apologise in advance.

Posted 5 years ago

“kota mouldings just looked like had come from a coal mine and the wrappings were all ripped so the mouldings are not all fit for the purpose they were bought for ,i emailed about that fact but have not received a reply”

Posted 7 years ago

“Impressed with the website and products but was given wrong information by your depot on lead times and availability which didn't result in an order being placed. I'm also still waiting for a refund !”

Posted 7 years ago

Good afternoon Mr Corner, sorry you feel you had a poor service. We have left a message on your mobile (the one you used to place the order) about your refund. Please contact us on 0843 3821920. Kind Regards Laver Online

Posted 7 years ago

“Over 5 days since order. Still waiting on delivery date. No communication.”

Posted 7 years ago

“The collection depot is closed on weekends. Fine if you are in the trade and you can call in between jobs but hopeless if you are a weekend DIY enthusiast. By the time I finish work in the evening you are closed! You are also closed all weekend! PLEASE STATE ON YOUR WEBSITE THAT THIS SERVICE IS NOT FOR THE GENERAL PUBLIC!”

Posted 7 years ago

“Ordered 13 oak internal doors same brand and style. 5 delivered ok, 2 delivered were the wrong style, remaining 5 delivered were water damaged so altogether 7 not accepted and returned. Reported on the day to the branch but heard nothing since about when I can expect the remaining 7 doors.”

Posted 7 years ago

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Arnold Laver is rated 4.0 based on 583 reviews