Arnold Laver Reviews

Name: Arnold Laver
Address: C/O Arnold Laver and Co Ltd, Bramall Lane, Sheffield, C/O Arnold Laver and Co Ltd, Bramall Lane, Sheffield, Sheffield
Rating: 4.02

4.0 Rating 583 Reviews

73 %

of reviewers recommend Arnold Laver

About Arnold Laver:

Timberworld is part of The National Timber Group. Our trading brands include; Arnold Laver, NYTimber, Rembrand Timber, Scotia Roofing & Building, and Thornbridge Sawmills.

We have been stocking quality timber and related products since 1920 when Arnold Laver originally set up business as a timber merchant.

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Phone:

0330 343 1111

Email:

customer.service@laver.co.uk

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Arnold Laver 4 star review on 3rd February 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Placed order online only to be called shortly afterwards and be told that the item I ordered had been discontinued by the manufacturer. Suggests that the website is not very well maintained. That said, every time I have been to the depot directly, the experience has been first rate.”

Helpful Report

Posted 10 years ago

Apologies for the issue you had with your order. We endeavour to keep stock levels up-to-date on the website but this is not always possible.

Posted 10 years ago

“I am still awaiting my delivery from Laver. I am sure when the products arrive they will be good and the price was very good compared to other places online. However I did have some issues with delivery. Delivery was arranged for a week ago, the driver arrived and to be fair did have to wait 20 minutes as my wife had to take my little boy to the doctors last minute, however when she got home the driver refused to offload the truck as he said it "wasn't his job to unload" and refused to, he then said he would'nt let my wife unload. I had to phone to rearrange and the lady I spoke to was very friendly and kindly rearranged and said it says in the small print online that they don't unload however it actually states: "We may also require assistance, at the time of delivery, to off-load your products, due to the size and or weight of the goods". It was timber decking I ordered so not unusually heavy. Assistance to me means they do some unloading rather than its not their job! The crazy thing is I understand the driver had to drive to a depot an hour away and unload there to finish the other deliveries. So a little ridiculous overall I feel. A let down on what otherwise has been a good company to deal with.”

Helpful Report

Posted 10 years ago

Thanks for your review. We apologise for the issues you had with unloading. The driver is obliged to assist with unloading, but not unload sizeable or weighty items single-handedly, and he made a judgement call by not allowing your wife to unload the deck boards on her own or assist the driver in doing so, as your wife could have injured herself. However, he should not have said that it "wasn't his job to unload", rather that it is his job to unload goods off the wagon with appropriate assistance. We hope that the re-delivery goes smoothly.

Posted 10 years ago

“I ordered some pine board and one piece was not as good as the others and it was the most important piece”

Helpful Report

Posted 10 years ago

Apologies about that. If you haven't already done so, please contact the branch that made the delivery.

Posted 10 years ago

“Still awaiting confirmation of delivery date and time. Ordering process very easy”

Helpful Report

Posted 10 years ago

Thanks for your review. The depot fulfilling the order makes every effort to contact the buyer with a time and date for delivery. We are putting measures in place to improve this process within certain depots.

Posted 10 years ago

Arnold Laver is rated 4.0 based on 583 reviews