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Arnold Laver Reviews

4.0 Rating 583 Reviews

73 %

of reviewers recommend Arnold Laver

Company Reviews

Product Reviews

About Arnold Laver:

Timberworld is part of The National Timber Group. Our trading brands include; Arnold Laver, NYTimber, Rembrand Timber, Scotia Roofing & Building, and Thornbridge Sawmills.

We have been stocking quality timber and related products since 1920 when Arnold Laver originally set up business as a timber merchant.

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Phone:

0330 343 1111

Email:

customer.service@laver.co.uk

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Arnold Laver 4 star review on 3rd February 2021

Arnold Laver 5 star review on 2nd November 2020

Arnold Laver 5 star review on 1st November 2020

Arnold Laver 5 star review on 24th October 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery prompt, driver helpful and friendly - 5 star for customer service. Disappointed in the 6 sheets of 4mm ply, as most had damaged edges and or areas where the outer layer was damaged. Some had these areas painted with some white paint presumably to afford some protection. I was able to cut the panels I wanted from each sheet, and perhaps my expectations were too high - but next time I would certainly inspect each panel before signing for the delivery. I would also discuss, before ordering, what counts as a minor blemish versus a damaged product. I have always used this company for my hardwood requirements and will continue to do so, albeit on an occasional basis. Looking forward to giving a 5 star rating in the future. Paul”

Posted 8 years ago

“Order placed last week and still awaiting delivery. Rang this morning to ascertain when delivery would be and am still waiting for a return cal at midday”

Posted 8 years ago

“The product was priced well and was as described. The customer service on collection was poor. Staff had a poor attitude and we're not helpful to someone who's not visited the yard before.”

Posted 8 years ago

“Good quality timber, however they didn't deliver on the day that I was told. Had to ring up to find out when it wasn't coming on that day but scheduled for the following day,”

Posted 8 years ago

“Compared to a local builders merchants the price was good.The website is well designed and it was easy to find what I wanted. I was phoned the day after placing the order online to arrange a delivery day. All good so far. At 4.30 on delivery day it was looking like a no show so I phoned the depot. Driver delayed so was now due to be delivered the day after. What time I asked. Nobody knew, call in the morning. So I did and still no information. Eventually delivered around lunchtime. It took a long time to unload because other customers wood was on top and had to be moved off first. The wood I got was in good condition but a lot longer than ordered (4.8m vs 1.8m) .... more wood for the same price, but heavier lifting and extra cutting for me. Arnold Laver, if you seriously want 5* reviews then you need to sort your communication and procedures out - within your own team and with the customer. I wasn't told about the delay. Nobody checked with me if longer lengths were ok. The drivers schedule and whoever loaded up clearly didn't match. The depot office had no idea about delivery schedules. Everyone was friendly, trying to be helpful but in this instance your operation proved to be disorganised.”

Posted 8 years ago

“As timber was ordered by total metre length I gave additional details of the longer lengths needed for my project to make sure I could get the right cuts from it as delivered. When I checked following delivery I had been sent only the specific lengths I had mentioned and not the total length I had ordered. Probably partially my fault for not being clear enough in my additional notes, but as the amount I was sent was less than ordered and paid for I would gave expected this to be queried before delivery. Of course according to the small print I should have checked the order before the delivery driver left, but this is not always practicable and no doubt wouldn't be welcome by the driver if everyone insisted on doing it! One visually checks the quality and if the quantity looks right you trust that you have been sent the amount that you paid for. Next time I will be making the driver wait!”

Posted 8 years ago

“Very happy with purchase, customer service was very good over the phone to arrange delivery, however I didn't rate the delivery man, didn't find him helpful or coutious to help me move a very large and heavy 3m worktop from one side of the hall way to the other. I took that quite personal.”

Posted 8 years ago

“The product was competitively priced. I selected collection but two days later I had a phone call from the driver saying he was at my house (I wasn't there as wasn't expecting a delivery!). Some if the skirting was slightly damaged but I managed to cut that out and overall lost about a metre. I opened the last packet today to find it was the wrong skirting. So now need to call and get it exchanged. It's put me behind on my schedule now. I just hope it's exchanged quickly.”

Posted 8 years ago

“The person who contacted me from the store was extremely helpful. However he said the delivery driver would deliver in the afternoon on the agreed day and that the driver would text me an hour before he arrived to let me know he was coming. The delivery driver actually arrived in the morning and did not send a text. Luckily I was at home.”

Posted 8 years ago

“Not quite sure why I've been asked to write a review as I cancelled the order due to delivery taking a week. There was nothing at the checkout telling me this so I proceeded to order, but then cancelled when I realised how long it would take. I ordered tuesday (needed by saturday to finish a decking project) but Lavers couldn't deliver until the following tuesday so I ordered from elsewhere on thursday and rec'd friday. I STILL HAVEN'T RECEIVED A REFUND!”

Posted 8 years ago

“The service was great - but the product was poor. Then again it was only £5 worth of external timber.”

Posted 8 years ago

“I placed an order for 13 sheets of 18mm and six sheets of 9mm Medite MDF. The 18mm arrived but not the 9mm still waiting. There was no communication from the office but at least the driver was very helpful. Just a normal to poor level of service and communication which is what I have come to expect from the majority of suppliers.”

Posted 9 years ago

“Ordered timber, was told delivery Wednesday , arrived Thursday pm. Not impressed.”

Posted 9 years ago

“Items have not been delivered yet”

Posted 9 years ago

“Well, I was pleased with the initial help I received from Laver, and was pleased to find the 95mm decking I required as I was having trouble finding it elsewhere. It was moved from another depot somewhere up north and I was told I would be contacted with a delivery date. Well a week or so later the delivery turned up at 8 am without any notice. Today I have received an email from Laver offering me 10% off my first order, would have been nice but have already paid for the order without the discount. Maybe they will give me the 10% back!!”

Posted 9 years ago

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Posted 9 years ago

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Posted 9 years ago

“The items were listed as in stock. In fact they were out of stock. However, Arnold Laver dealt with it very quickly and my order will arrive within a couple of days of the specified time.”

Posted 9 years ago

Robert, Thank you for your 3 STAR review. The items you ordered were in-stock within the Arnold Laver Group but out-of-stock at your nearest depot, to fulfil your order the items were transferred from another depot. This process takes on average an additional 3 working days but may on occasions take longer and this information appears within the FAQ's section of our website. We hope you can appreciate that it is impossible to have every product in stock at every depot and that transfers from depots or suppliers are inevitable from time to time. We look forward to doing business with you again in future.

Posted 9 years ago

“Made my order via website which was effortless. The calculator for working out decking panels required was very handy. Communication from the office staff was also good. However, service was let down by the delivery driver who had a poor atitude and was rude and unhelpful toward my pregnant wife.”

Posted 9 years ago

Kevin, Thank you for your 3 STAR review. I am pleased to hear you found the order process easy and that our Decking Calculator was of some use. I would like to apologise for any offence caused by our delivery representative. I have passed on your comments to our Rainham Depot Manager and ask him to investigate the matter further.

Posted 9 years ago

“Price and quality fine. But had to ring to see if my order was ready as they never rang me within 2 days as advertised .”

Posted 9 years ago

Barry, Thank you for your review, we're delighted to hear that you are happy with the quality and price of the goods. We're sorry to hear that you felt that our service was below standard. We are reviewing our order procedures to ensure issues like yours do not happen again in the future. Thank you again, we look forward to doing business with you again in future, where I hope you will be able to give us a 5 STAR rating.

Posted 9 years ago

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Arnold Laver is rated 4.0 based on 583 reviews