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Arnold Laver Reviews

4.0 Rating 583 Reviews

73 %

of reviewers recommend Arnold Laver

Company Reviews

Product Reviews

About Arnold Laver:

Timberworld is part of The National Timber Group. Our trading brands include; Arnold Laver, NYTimber, Rembrand Timber, Scotia Roofing & Building, and Thornbridge Sawmills.

We have been stocking quality timber and related products since 1920 when Arnold Laver originally set up business as a timber merchant.

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Phone:

0330 343 1111

Email:

customer.service@laver.co.uk

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Arnold Laver 4 star review on 3rd February 2021

Arnold Laver 5 star review on 2nd November 2020

Arnold Laver 5 star review on 1st November 2020

Arnold Laver 5 star review on 24th October 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“ordered just 4 pieces of timber on line on Aug 23 for a simple job and organised a joiner based on delivery promised. paid immediately the £93 which included £20 delivery charge now told that delivery will be Sept 6 ( i am not available on sept 5) 2 week delivery these days I think is a bit long. perhaps you should indicate on your website that people buying just small quantities are a low priority for yourselves”

Posted 7 years ago

“Delivery was scheduled and never happened. Had to collect my order seven working days after ordering. Not impressed.”

Posted 7 years ago

“I placed an order on-line & fully paid for Upstands to match the worktop I recently had purchased, cut & fitted a few weeks previously, only to find out the following day that the product had been discontinued. £10.69 was taken from my account 21/07/16 and I'm still waiting for the money to be returned”

Posted 7 years ago

“50% of the timber delivered was badly warped out of shape, this delayed build time increasing cost, not happy.”

Posted 7 years ago

“Very slow delivery. Out of stock for something as basic as chipboard for a massive timber retailers.”

Posted 7 years ago

“No one has been in touch to tell me where my order is yet!!”

Posted 7 years ago

“I ordered 3 small pieces of timber on the internet three days later I called to collect .I was surprised to find I could not park near the shop and then had to go into the yard to get I asked one worker where to go he said rather sternly surely they have just told down there.I managed to find the hut and the gentleman there could see I am disabled and got the timber and carried it to be cut.He cut the timber for me asked me if he could load it for me I had to go and get my car come into the yard then he kindly loaded my car but then I still had to go back to the shop to hand in my note then walk back to the car.I would have thought when you order over the internet then phone to get a collection date the order being a small one should have been ready to collect from the shop.”

Posted 8 years ago

“I made an on-line order on the 26th April 2016, for some decking which was shown to have a 3-5 days delivery time frame next to its description. After three days I had to ring to find out when I would be getting a delivery slot as no one had contacted me, only to be told that the earliest date that they would have the decking in stock would be the 6th May - which is 8 working days, I still haven't been given a delivery slot. If I had been told right from the start that it would be so long, I would have had done one of two things - either planned the work that I had to do differently or purchased the decking from somewhere else!”

Posted 8 years ago

“Ordered £450 worth of multiple Premium grade MDF sheet weighing 675kg it total and it didn't even arrive on a pallet. Had to scrabble round trying to find timbers to offload onto. Several edges of MDF badly scuffed and some smashed over up to 100mm. Goods arrived arrived promptly so shame really.”

Posted 8 years ago

“Had to wait over a week for my order. Had no follow up call from Laver and had to chase my order phone after going to depot ad finding my order was not in stock. When I made order it did not tell me that the items were not in stock.”

Posted 8 years ago

“Very disappointed that only 7 of the 8 items delivered. We await delivery of the remainder.”

Posted 8 years ago

“It was great that dispatch called to advise of delivery and when they were requested to deliver the sundeala in the morning they advised it would be no problem to do this. It was very important we had the delivery in the morning because I had arranged for capable people to lift the product into our store, something that Laver is not able to do for customers for insurance reasons. The product did not turn up until mid afternoon and staff had to stay on longer than necessary to take it to store. Also, there was minor damage to the edges of one of the sheets which is not good when the full sized sheet is to be used for display.”

Posted 8 years ago

“Took 4 days for my order to be delivered. The state of some of the timber sent was a joke...some is so bent it is unuseable and one length looked more like driftwood!”

Posted 8 years ago

“Not arrived yet.”

Posted 8 years ago

“No communication between the order being placed and the lorry at the door, it was lucky I was nearby when the driver phoned. Very poorly packaged for a fully finished product, we had to be very selective about where we used each piece to provide an acceptable outcome. We also had to spend a lot of time cleaning the boards.”

Posted 8 years ago

“my order arrived today as agreed. unfortunately i only received one part of the order. the box was clearly marked 2 of 2. I phoned up to see where the other part was and was told they didn't realise it consisted of 2 parts. I have to rearrange my day for another delivery tomorrow. The staff at the depot apologised for the mistake”

Posted 8 years ago

“Took a week to get wood in stock. Went to pick it up. In store for an hour dealing with 4 different people, before could leave with my order. Would be using again.”

Posted 8 years ago

“Timber was good quality but delivery chaotic. First delivery was incomplete, a phone call later to sort it out resulted in another incomplete delivery, another phone call. All the timber eventually arrived over a week later.”

Posted 8 years ago

“My web order was lost. I didn't receive any call within 48 hours so had to chase the order. Order was never sent to the store I had arranged to collect from.”

Posted 8 years ago

“Disappointed in first order as the item said in stock but then had a phone call to say it would be three weeks waiting. We had paid in full and it took quite a few days to get credit back where it should have been instantaneous”

Posted 8 years ago

Hi Cathy, Sorry for your experience. We always try and provide the best customer service possible and will always put the customer first. We hope you have a brilliant experience next time. Regards Arnold Laver

Posted 8 years ago

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Arnold Laver is rated 4.0 based on 583 reviews