Driver was given a wrong address and not told that I was a pensioner on my own, even though I had highlighted this when I was phoned confirming my order. I told the caller that I was a pensioner unable to help. Because it was a large load, 70 no. 150mm x 4.2 m he the driver declined to offload and was going to return to the depot. I contacted my builder, at a cost to myself, who came to help offload. I am disappointed that information requested by you and given by myself wasn't passed on to the poor driver who was left with a dilemma when he arrived. This load should have been delivered on a craned vehicle to avoid all these issues. I think you need to review your lack of communication skills among your office staff to avoid such situations in the future.