Arena Flowers Reviews

Name: Arena Flowers
Rating: 4.25

4.3 Rating 1,485 Reviews

86 %

of reviewers recommend Arena Flowers

Company Reviews

Metrics

Info

4.3

Based on 1,485 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

0800 0350 581

Email:

customer@arenaflowers.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to order on website and flowers arrived beautifully packaged with card and message as requested. Very happy with the service thank you.”

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Posted 7 years ago

“today you made life so helpful when someone like me who does not do computers every day makes a mess of a order. Your lady helped me through. So many thanks and I will be using you again. Sorry for being such a pest. Carol Ody”

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Posted 7 years ago

“This is an easy site to use - always a plus. Feedback when flowers are delivered! Many thanks Caroline from Auckland NZ”

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Posted 7 years ago

“I have not been able to use my password or even change it, which is frustrating. Also your site does not give me the cost in US dollars which I was trying to find out. That is annoying, so in the future I will probably not use your company again.”

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Posted 7 years ago

Good afternoon, Thank you for your review and we are very sorry for the inconvenience caused. We can see that a 'forgotten password request' was sent to you and hopefully you were able to access your account with that. If not please get in contact with our Customer Service Team and they are more than happy to help you with that. Also as we are based in the UK we only provide our prices in British Pounds, however I have passed your suggestion on, in regards to the different currency feature. Thank you for taking your time out to leave your comments. Once again please accept our sincerest apologies. Kind regards, Arena Flowers

Posted 7 years ago

“My order arrived 1 day later :(”

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Posted 7 years ago

Dear Bogdan, Thank you for your review. We are truly sorry to hear that your flowers were delivered a day late. Regrettably there was a delay in transit and the courier driver was only able to have the flowers delivered late in the evening and then was only able to have them delivered the next day. We have offered you an appropriate solution and once again we sincerely apologise for all the inconvenience and disappointment caused. Kind regards, Arena Flowers

Posted 7 years ago

“We were extremely disappointed that our flowers did not arrive on the requested day apparently due to an unfortunate breakdown However following communication with Ruth and a sincere apology we were given a 15% discount and on arrival the flowers were lovely. As an added bonus we were offered a free upgrade on our next order. Based on this excellent customer service I decide to give a 4 star rating.”

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Posted 7 years ago

“The image displayed on the website is not even remotely close to what arrived. The image shows lots of white and purple flowers all nicely bunched together in an arrangement. What arrived was mostly green foliage with the occasional white, pink and purple flowers. The white flowers were going brown on the edges. A pink flower was losing its petals and one of the purple flowers was dead. The flowers looked like they had been thrown together and there were huge gaps in the bouquet. We complained to Arena flowers and sent them a picture. They replied to say that the (pitiful) bouquet that had been sent was justified by the £30+ price. They offered us a measly 10% discount and a half hearted apology as they couldn't seen what was wrong with the bouquet. Told them not to bother. Disgraceful !”

Helpful Report

Posted 7 years ago

Good afternoon, Thank you for your review. We are very sorry to hear about your disappointment. As mentioned in our email conversation, we can see that our 3rd Party Florist for our same day flowers has confirmed that the flowers were fresh, some still in buds ,which should have still opened up and make the bouquet look bigger, also we received confirmation that it was filled to value. We have then offered you an appropriate solution for any inconvenience caused, which you unfortunately declined. Once again we sincerely apologise that you were not fully satisfied with the service provided on this occasion. Kind regards, Arena Flowers

Posted 7 years ago

“Found you through nectar points app! So easy to order from!!! Ordered a bunch of flowers for girl friend”

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Posted 7 years ago

“The white lily rose funeral sheath had no Lily’s. I specifically ordered it for the Lily’s to not have them for the funeral was very disappointing”

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Posted 7 years ago

Good afternoon, Thank you for your review. We are truly sorry to hear about your loss and your disappointment. We have checked with our florists on site and they have confirmed that there were some lilies included in the flower sheaf but as we send all our products out very fresh, they may have still been in buds at the time and may have been a bit hidden underneath the rest of the flowers. For any inconvenience caused we have emailed you an appropriate solution if you could let us know if you would like to accept our offer, that would be great. Once again please accept our sincerest apologies. Kind regards, Arena Flowers

Posted 7 years ago

“You have always delivered the flowers promptly and they have always been really lovely bouquets. Thank you very much for supplying such a good service. Kevin”

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Posted 8 years ago

“Very disappointed and angry that the flowers I choice were not the one delivered.There is a big difference between these bouquet of flowers. The one the first one on the left ,is the one I ordered the second one was what was delivered.”

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Posted 8 years ago

Good afternoon, Thank you for your review. We are truly sorry to hear that you are not satisfied with the flowers which were received. We can see that we are already in contact with you in regards to images and further details. As soon as we receive them, we will be contacting our outlet and then we will be back with you as soon as we can, with hopefully an appropriate solution. Please bear with us until then and thank you for your patience in advance. Kind regards, Arena Flowers

Posted 8 years ago

“Reliable, helpful and great quality. Arena flowers have never let me down. Service couldn't be better and the product is top quality.”

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Posted 8 years ago

“I have been a Loyal Customer for many years, sending flowers from Canada to my family in Scotland for all different occasions. I have always been satisfied with the quality and the delivery and the customer service. I would HIGHLY recommend using Arena Flowers, and continue to recommend them. Alan in Toronto...”

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Posted 8 years ago

“I received these as a gift today absolutely disgraceful”

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Posted 8 years ago

“I always use Arena Flowers for Birthday and Christmas gifts for my relatives in the U.K. They have always been happy with the flowers that they have received so I continue to send them through Arena Flowers since their service is excellent.”

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Posted 8 years ago

“Love the updated website. So easy to use. Have used Arena Flowers for many years to send flowers to family in England (from USA). Delivery always on time, and flowers always as stated and in great condition. Only complaint from my 101 year old mother is, though the packaging really protects the product well, it is bulky to throw away. Thank you Arena for all you do and making life easier and fun.”

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Posted 8 years ago

“Well, I could manage to cope with the website, and I hope the flowers are pleasing to my cousin tomorrow. Thank you.”

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Posted 8 years ago

“Order number 6522617: this is turning into an unbelievable farce. Arena Flowers kindly agreed to deliver a replacement bouquet, as the original one was hardly value for money (3 sunflowers, cut very short, and some leaves for nearly £30). We agreed a Saturday delivery (for which I had paid extra) so my sister can enjoy the flowers at the weekend. The replacement flowers were delivered on a Monday afternoon. Bouquet was the same as the original one: 3 short cut sunflowers and some leaves! Someone, probably the florist, either does not get the message or does not care. All potential joy has evaporated.”

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Posted 8 years ago

Good afternoon, Thank you for your review and your comments. As explained in our emails with you, we will definitely have this investigated to figure out why the flowers were delayed and also why the same bouquet was sent out twice even though, we have mentioned the issue with the first bouquet. We are working very hard with our German outlet to have this resolved and prevented from happening again. Once again we sincerely apologise for all the inconvenience this has caused you and your recipient and thank you for accepting our most appropriate solution, we have offered you. Kind regards, Arena Flowers

Posted 8 years ago

“Order number 6522617: As detailed on my review 6 days ago, the flowers delivered for the money paid were dismal. After I e-mailed a photo of the bouquet to Arena Flowers they offered to deliver a replacement bouquet. We agreed a date and day. The replacement flowers never arrived. As I have now been let down on 2 occasions, all I can say is DO NOT USE THIS SERVICE. Clearly the florist they use in Bonn, Germany, is not up to the standard promised on the Arena Flowers website and this does not inspire any confidence in any other florists Arena Flowers may be using.”

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Posted 8 years ago

“They have never failed me in 12? Years of using them. Brilliant products and service. ES”

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Posted 8 years ago

Arena Flowers is rated 4.3 based on 1,485 reviews