Arena Flowers Reviews

Name: Arena Flowers
Rating: 4.25

4.3 Rating 1,485 Reviews

86 %

of reviewers recommend Arena Flowers

Company Reviews

Metrics

Info

4.3

Based on 1,485 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

0800 0350 581

Email:

customer@arenaflowers.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fresh beautiful flowers very well presented are a real blessing to both the giver of the gift and the recipient! Thank you”

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Posted 8 years ago

“We were delighted with the ease of ordering and - most importantly - my Mum was thrilled when the beautiful bouquet arrived...!!! Thank you”

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Posted 8 years ago

“I have just ordered flowers and your no hassle web-site is much appreciated after two tries at two other International flower web-sites.”

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Posted 8 years ago

“Flowers delivered before arranged time. Excellent service. Thank you.”

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Posted 8 years ago

“I ordered flowers as a romantic gesture to my boyfriend. They were delivered to his office after the agreed delivery time. The delivery service then dropped them next to a bin in the parking lot behind the office. After telling my boyfriend about it, he found them there in a terrible state as they had been in the sun for too long without any water. The romantic gesture turned out to be an (expensive) fiasco so I will never use Arena flowers again.”

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Posted 8 years ago

Dear Martijn, Thank you for your review. We are truly sorry you have been left disappointed that your flowers have been delivered late. As we can see from our system we have offered you an appropriate solution for the delay and for the ruined surprise. If you still have pictures of the bouquet which was sent please forward this onto us at customer@arenaflowers.com and we are more than happy to look further into this for you. Once again we sincerely apologise for all the inconvenience and disappointment caused. Kind regards, Arena Flowers

Posted 8 years ago

“I placed my order on a Wednesday for Friday delivery. As I hadn't heard anything by 4pm on Friday I rang Arena flowers checking for status. They informed me that they were awaiting tracking info and that the order should still be delivered. After 6pm still nothing so I attempted to call back, the lines were then closed for the weekend and still no flowers. I rang first thing Monday to be told there is a problem with the tracking of my order and offered a refund which I accepted. Would I recommend or use this company again No ! At no time did anybody contact me to update with me the status, when I spoke to the agent and informed her I would put a negative review up her response was 'why would u do that' .”

Helpful Report

Posted 8 years ago

Good afternoon, Thank you for your comments and your feedback. We sincerely apologise that you are feeling left disappointed with the service provided. We have investigated the issue for you and it seems as that the French outlet had a computer issue and due to a transmission error your order could not be processed for the requested date. Regrettably we were only made aware of this on Monday as unfortunately our outlet was closed over the weekend. We were not aware of any issues until then. We have investigated this issue further now and we will definitely keep a closer eye on our International orders to prevent this from happening again. When you accepted our offer for a full refund for the inconvenience this has caused, my colleague apologised profusely and explained the problem we encountered. Our company policy is to compensate our customers with either a refund or a redelivery we would not necessary offer both and as you accepted one of those options we were under the impression that you were satisfied with the solution, we have offered, therefore we have asked for the reason you would leave a bad review as we thought we have handled the situation satisfactory and you were happy with the outcome. Once again please accept our sincerest apologies for the mishap caused on this occasion. Kind regards, Arena Flowers

Posted 8 years ago

“Excellent website. Easy to use with straightforward procedures. I am in my 80s so not exactly a computer whiz but Arena Flowers have a carefully thought-through order mechanism which made it a pleasure to follow. Thank you”

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Posted 8 years ago

“Thank you for your prompt delivery and wonderful fresh flowers delivered as a gift along with the balloons you did not disappoint”

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Posted 8 years ago

“Have been a customer for quiet some time and would not dream of changing, I send flowers regularly to France and Arena flowers always deliver, beautiful flowers every time would highly recommend”

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Posted 8 years ago

“Excellent service with beautiful flowers and efficient delivery service.”

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Posted 8 years ago

“Didn't write my message out correctly and didn't inform me that my flowers had been delivered.”

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Posted 8 years ago

Good afternoon, Thank you for your review and we are truly sorry for the disappointment caused. We can see that your message was copied in and it was unfortunately too long. Regrettably we did not realise it and it was sent out without the last few words. Also we have checked the system and it seems that a completion email has also been sent but maybe it got received in your spam inbox? We also have sent you an email now to offer you an appropriate solution as we would like to try to rectify the situation. Please reply to it at your earliest convenience and we sincerely apologise for the inconvenience caused. Kind regards, Arena Flowers

Posted 8 years ago

“Totally failed to achieve contracted delivery date because they use the worst courier in the UK. Flowers in transit for 48 hours before they were eventually received.”

Helpful Report

Posted 8 years ago

Dear Paul, Thank you for your comments. We are truly sorry to hear about your poor experience on this occasion. We can see from our system that you have been already in contact with my colleague and she has offered you the most appropriate solution which you have accepted. Our external courier service is usually really good when it comes to delivering our flowers regrettably in rare instances like yours, it happens that the delivery is late but we always try to have the issue resolved in a positive and efficient manner. We have escalated this now to our Accounts Manager at our delivery company as this is definitely not the service we try to provide here at Arena Flowers and to prevent this from happening again. We sincerely apologise for all the inconvenience and disappointment caused this time and we hope that you would still consider ordering with us again. Also please feel free to contact us on customer@arenaflowers.com if you require any further assistance. Kind regards, Arena Flowers

Posted 8 years ago

“For years we dealt with Marks & Spencer for our Christmas and Birthday orders. Relatives didn't tell us how disappointed these orders were. Last Christmas due to 'Women Alive' we ordered from you. We've had nothing but delightful responses. Yesterday we ordered for my Sister for her 91st Birthday and have every confidence that her flowers will be received with joy. Thank you, you are very appreciated. Jean Alderton - Houston Tx.”

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Posted 8 years ago

“Fantastic in every way. I rang at 11.55 - 5 minutes before the cut off time for same day delivery and Emily could not have been kinder or more patient. She said the delivery would be before 6pm and it arrived at 3pm, all instructions followed to the letter. We chose the 'Simply Fabulous' bouquet and it looks exactly like the image in both size and flower composition. We use London florists on a fairly regular basis, and Arena Flowers can take a lot of credit and are highly recommendable. Many thanks for such superb service.”

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Posted 8 years ago

“Just a ncase I didn't send first time.... Your website was so easy & uncomplicated ???????? I was almost giving up until I saw your website & right on the doorstep ! Will keep it for future reference . Thanks again Georgina Wand”

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Posted 8 years ago

“Your Flowers are awesome, my Mother is 95 years old and always tells us, what beautiful Flowers we sending to her. We in the United States and she is in Germany!”

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Posted 8 years ago

“I need to order flowers from australia to london, and Arena Flowers has always been an easy internet site to do. There are step by step instructions and immediate confirmation on payment. Tje flowers are fresh and delightfully presented. I am most thankful for them.”

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Posted 8 years ago

“I arranged for flowers to be delivered on a Saturday and received a text message confirming delivery had been made. However, delivery WAS NOT made and when I contacted Arena on Monday I was told the address was not located and that the flowers 'are on the van and will be delivered today. I will refund the delivery charge'. I don't think so!!! Who wants two day old flowers? I cancelled the order, requested a FULL refund and will never use this company again.”

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Posted 8 years ago

Dear Jan, Thank you for your comments and we are truly sorry that you have been left disappointed with our service. Unfortunately our external courier has let us down on this occasion which we have escalated now further as this is definitely not the service we try to provided here at Arena Flowers. We can see from your records that you have been fully refunded for the inconvenience and disappointment this has caused and we sincerely apologise once again. Kind regards, Arena Flowers

Posted 8 years ago

“Delivered dead flowers three dates late. complained, only to be told that it was my fault for not providing correct address details, which I did. Don't waste your money.”

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Posted 8 years ago

Hello there, Thank you for your feedback. We have looked into our system and it seems that we did not have the complete French address and therefore the delivery was delayed. After checking with your recipient we got the correct details and were still able to have the flowers delivered. In those circumstances when the incorrect details were provided by our customers we are regrettably unable to offer a free redelivery or a full refund as stated in our Terms and Conditions. One of our team members has offered you the most appropriate solution in that case scenario already and we sincerely apologise that this was not fully satisfying for you. Once again we are very sorry for the inconvenience this has caused. Kind regards, Arena Flowers

Posted 8 years ago

“I ordered some flowers for a funeral for France. The recipient said the flowers were delivered in a box, in perfect condition and they were very fresh and beautiful. I am very grateful for the service. Thank you Arena Flowers. This is my second order and will not be my last.”

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Posted 8 years ago

Arena Flowers is rated 4.3 based on 1,485 reviews