Name: Arena Flowers
Rating: 4.25

“They have never failed me in 12? Years of using them. Brilliant products and service. ES”

Posted 8 years ago

“Order No. 6522617: Flowers were not delivered until 15.00 hrs. (3pm) despite extra charge for a Saturday delivery, which reduced the time my sister had to enjoy these flowers over the weekend considerably. To be fair, there was no indication of any particular time for the delivery on the website. Also, my sister sent me a photo of the flowers when she thanked me and I was disappointed that all that was shown were 3 sunflowers and lots of leaves! I spent the best part of £50 on 3 sunflowers and some leaves???? Never again!”

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Posted 8 years ago

Good afternoon, Thank you for your review and your comments. As explained in our emails with you, we will definitely have this investigated to figure out why the flowers were delayed and also why the same bouquet was sent out twice even though, we have mentioned the issue with the first bouquet. We are working very hard with our German outlet to have this resolved and prevented from happening again. Once again we sincerely apologise for all the inconvenience this has caused you and your recipient and thank you for accepting our most appropriate solution, we have offered you. Kind regards, Arena Flowers

Posted 8 years ago

“Excellent service beautiful selection of floral arrangements fantastic prices Thank you will use Arena flowers again and certainly recommend you.”

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Posted 8 years ago

“This is a dishonest and unprofessional entity. Charged my credit card and insisted that flowers were delivered when in fact they weren't. Only after threatening to report this as fraud and after a lengthy email exchange did they conceded that flowers were not delivered. Still awaiting a refund. I will never use them again and hope that me sharing my experience assists others.”

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Posted 8 years ago

Good afternoon, Thank you for your review and your comments. We are truly sorry for all the inconvenience this has caused on this very special occasion. As explained in our email conversation with you, we have a 48h window for our International orders which is stated online and we suggest to have those orders placed the day or two before the requested delivery date to ensure a timely delivery. Also as our International Partner has confirmed a delivery we had to double check with them to investigate this further. We only after that we were informed that regrettably due to a transmission error your flowers could not be delivered and we have offered you an appropriate solution for the mishap which had occurred. Please rest assured that we are working very hard with our partners to have this issue solved and prevented from happening again. Once again please accept our sincerest apologies again. Kind regards, Arena Flowers

Posted 8 years ago

“Excellent website. Very readable and easy to follow”

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Posted 8 years ago

“They have not been delivered yet”

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Posted 8 years ago

“Failed to deliver flowers on the day of my mum’s birthday. Useless, I would not trust them to deliver anything.”

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Posted 8 years ago

Good afternoon, Thank you for your review and your comments. We are truly sorry for all the inconvenience this has caused on this very special occasion. As explained in our email conversation with you, we have a 48h window for our International orders which is stated online and we suggest to have those orders placed the day or two before the requested delivery date to ensure a timely delivery. Also as our International Partner has confirmed a delivery we had to double check with them to investigate this further. We only after that we were informed that regrettably due to a transmission error your flowers could not be delivered and we have offered you an appropriate solution for the mishap which had occurred. Please rest assured that we are working very hard with our partners to have this issue solved and prevented from happening again. Once again please accept our sincerest apologies again. Kind regards, Arena Flowers

Posted 8 years ago

“Be careful when you order it is not made clear that unless you choose extra delivery they send via royal mail”

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Posted 8 years ago

Dear Mary, Thank you for your review and your comments. We are truly sorry to hear that you were not fully satisfied with delivery information online. As we are an online florist we have a few different delivery services available. Usually we send our bouquets with an external courier however, we can see that you have selected a product from our Letterbox Collection. Most of those products will be delivered with Royal Mail First Class Service for the delivery the next day, as they arrive in a box designed to fit in a standard letter box. This is explained on our website as we have different times and services available. Also we have a great and helpful Customer Service Team where the members of staff are always happy to help if our customers feel that not all information are clear online. We hope your recipient could enjoy the flowers and once again we are very sorry for any inconvenience this has caused. Kind regards, Arena Flowers

Posted 8 years ago

“just had a nice visit will recommend you to family and friends”

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Posted 8 years ago

“I'm resident in New Zealand and have used Arena Flowers a couple of times to deliver flowers in the UK. Found them professional and reasonably priced with an easy to use website. Would certainly recommend them.”

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Posted 8 years ago

“I ordered a bunch of flowers for my mums birthday yesterday for delivery between 8am-1pm today (paid £5.99 extra for special delivery). I then receive an email from them to say they were delivered at 11:45 and left in the porch. My mum checked and there was nothing. Rang them and turns out they were delivered to the wrong address and Arena flowers have no idea where they are. I explained my mum had to wait in all morning on her birthday to wait for them and cancelled plans especially for this. they offered for the flowers to be delivered tomorrow and an upgrade but my mum is not in tomorrow due to work which is unfair and it is her birthday today. I shouldn't have to pay £20+ for flowers that would be delivered on the wrong day due to their courier service. They should have made more effort to discuss with he courier and maybe offer me money off the flowers themselves and claim back from the courier. I now have to find a florist at 1pm to make up some flowers! Not happy!”

Helpful Report

Posted 8 years ago

Dear Lisa, Thank you for your comments and your review. We are truly sorry that the flowers were not delivered on your Mother's Birthday. We have escalated this with our external courier service we are using for our flower deliveries to find out what exactly has happened and why the flowers could not be delivered to the correct address. We have contacted our accounts manager there to look into this, to have this investigated and to have it prevented for the future, as this is definitely not the service we try to achieve here at Arena Flowers. Regrettably we were unable to make up for the lost moment, however we have offered you an appropriate solution which you have accepted. Please rest assured that we have tried everything on the day to get your flowers delivered. Once again we sincerely apologise for all the inconvenience and disappointment this has caused you and your recipient on this special day and we hope that your Mother could still enjoy her birthday. Kind regards, Arena Flowers

Posted 8 years ago

“Good product quick Delivery”

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Posted 8 years ago

“I am so pleased that the flowers arrived with such care and on time they were beautiful and so fresh i shall use Arena Flowers again and will definitely recommend them .”

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Posted 8 years ago

“Flower arrived on time and were lovely. Infortunately the chocolates ordered were not included with the delivery.”

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Posted 8 years ago

“The website was very well designed and the process was straightforward, and more importantly stress free”

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Posted 8 years ago

“Have been a customer since 2009 and would not dream of changing, I send flowers regularly to Scotland and they have never disappointed me or my mom or anyone else I send flowers to. Arena flowers always deliver beautiful flowers every time, I would highly recommend them to anyone. Customer Service are always there to help even after the order is placed.”

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Posted 8 years ago

“Always happy with your flowers”

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Posted 8 years ago

“I have ordered flowers from the U.S. for delivery in Berkhamsted several times over the years. The deliveries always have gotten raves from the recipient. It is helpful to be able to send flowers easily to friends so far away. Thank you Arena Flowers for you efficient service.”

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Posted 8 years ago

“Booked flowers for my wife's birthday surprise. Got a text from the delivery company on the day of my wife's birthday saying they had been delayed for 24 hours. No good when we are both back at work and the occasion has passed Arena flowers didn't seem very apologetic when I spoke to them, best they could do was nothing, just offer us a refund. Shouldn't offer a service they cant deliver on.”

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Posted 8 years ago

Dear Peter, Thank you for your review. We are truly sorry that your flowers were not delivered on the requested date. On very rare occasions as unfortunately on yours, we may experience delays or issues with our external courier service. When you called, one of our staff members offered you the most appropriate solution which you accepted. Once again we sincerely apologise for all the inconvenience and disappointment this has caused you and your recipient.

Posted 8 years ago

“Arena Flowers is trustworthy, is delivering at the right moment. Thanks!”

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Posted 8 years ago

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