Arena Flowers Reviews

Name: Arena Flowers
Rating: 4.27

4.3 Rating 1,476 Reviews

76 %

of reviewers recommend Arena Flowers

Company Reviews

Metrics

Info

4.3

Based on 1,476 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

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Phone:

0800 0350 581

Email:

customer@arenaflowers.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service and very helpful to get all the details correct when changes needed to be made. I was told the flowers were beautiful as I couldn’t attend the funeral.”

Helpful Report

Posted 6 years ago

“The Flowers were delivered on a wrong date. It was send wrong and not what I saw on the Pic.”

Helpful Report

Posted 6 years ago

Dear Selestina, Thank you for your review and we are very sorry to hear about your disappointment. We can see that the order was not received on the requested date, however we have arranged a fresh and free redelivery with enough time for Mother's Day as intended. Would you mind checking if there are any pictures you could forward us to, as you have mentioned that the present did not look like on the website. So we can investigate this further with our florist team and our product developers. Please send us an email to customer@arenaflowers.com at your earliest convenience so we can hopefully have this rectified for you soon. Once again we sincerely apologise for the inconvenience and disappointment caused on this occasion. Kind regards, Arena Flowers

Posted 5 years ago

“I sent 20 roses all different colours to a friend after an operation, she emailed me saying they were fantastic. A nice way to cheer someone up.”

Helpful Report

Posted 6 years ago

Good afternoon, Thank you for your review and kind words. We really appreciate taking your time out and we are delighted, that your recipient enjoyed the flowers. We wish you all the best and hope to be able to assist you again in the future. Kind regards, Arena Flowers

Posted 5 years ago

“Easy to use website. Hopefully recipient will be delighted with her flowers for her birthday tomorrow. Clear instructions all the way!”

Helpful Report

Posted 6 years ago

“Ordered flowers for my sister in Germany after she returned from a short hospital stay. The delivery company rang her bell but wouldn't give her the flowers as the surname on the package was different from her own name. This was because the Arena flowers website takes contact details from my iTunes, where I had her entered as Kate Sis (short for sister). Anyway, I rang Arena and explained what had happened, and they immediately blamed me as they say their ordering process makes it clear the surnames have to match. The truth is that it may say that, but I was in a hurry and didn't see it. I did check the address which was correct so I assumed there would be no problem. Long and the short of it is that Arena would not redeliver or offer a refund, despite the fact that we have paid for goods which we haven't received. The site also said that delivery to Germany was free, but I was charged £8.99 (for a delivery that never reached the recipient). The company was adamant that it was my fault (despite the mistake happening because of their weird system of finding names and address from your contacts database, without asking your permission) and have taken my money knowing that we have not received our goods. Steer well clear!”

Helpful Report

Posted 6 years ago

Hello Tom, Here, at Arena, we'll always do our very best for customers & this is never more important than on the very rare occasions when things don't go to plan. As you know, you made a few errors when ordering the flowers for your sister which prevented them from being delivered. That's a huge shame: we're here to make people happy and an overwhelming majority of our customers agree that we get it right - so we're genuinely sorry that the delivery couldn't be completed. Despite the abusive invective which you liberally shouted at our CS team as they attempted to help you, and the repeated threats to destroy our reputation if we failed to meet your demands for compensation, we have fully reimbursed you and wish you well in your search for a florist who is able to meet your needs in the future. Please do pay attention to those fields that require names and addresses to be completed though; good luck!

Posted 5 years ago

“Thank you for the fantastic help you gave me. I am not good at this but with your help we got it done. I sure will be using you again.”

Helpful Report

Posted 6 years ago

Hello Maria, We are glad we were able to help you with your order and we are looking forward serving you again in the future. All the best and kind regards, Arena Flowers

Posted 5 years ago

“The website was easy to use and when l realised that there was an error to the order l was able to phone and speak to a very helpful person who rectified it straight away. I will be back!”

Helpful Report

Posted 6 years ago

“Ordered flowers from web site for my brothers funeral, very disappointed in what was sent, some flowers left off the arrangement completely with no call regarding a replacement. The spray looked nothing like the one on the web site. They did do some refund, but the damage was done, no second chance on a funeral. As for them quoting they are UK's no 1 rated ethical florist, it's not saying much for the rest. Photos showing what it should be, and what was sent. Brian B.”

Helpful Report

Posted 6 years ago

Dear Brian, Thank you for your review and your comments. We are truly sorry that the flowers were not fully satisfying at this very important and sad occasion. We have passed it on to our partner funeral florist as this is not the service we try to provide here at Arena Flowers and to prevent this from happening again. Once again we sincerely apologise for all the inconvenience and disappointment this has caused you during this very difficult time. Kind regards, Arena Flowers

Posted 6 years ago

“Rita. Says the flowers are the best she has had. Just had a phone call. The colours are just beautiful and they have cheered her up. Thank you again . Regards. Marie Medlicott (Aust)”

Helpful Report

Posted 6 years ago

“I am delighted with how easy it is to place my order for flowers online here, in the past, I have been left frustrated with other florists online. so a pat on the back to Arena Flowers for taking the stress out of flowers for a sad occasion. Thank you.”

Helpful Report

Posted 6 years ago

“The flowers, a birthday surprise, were delivered to the wrong address. The tracking number provided did not work. My call to customer services was met with insistence that the flowers had been delivered, a promise then to call me back - no call was received, just an email telling me again that the flowers had been delivered. The recipient of the gift walked to the adjoining office to try and track down the delivery, and found that the flowers had been delivered to the loading bay of the next door office - were she not to go hunting, we would not have found them. Hardly the 'birthday surprise' i intended. Very poor customer service from Arena.”

Helpful Report

Posted 6 years ago

Good afternoon, Thank you for your review and for letting us know about the delivery. We have forwarded this on to our external courier service as the driver should have definitely delivered the flowers to the company which is on the label and not to the neighbouring office. However, sometimes when flowers get delivered to companies they may be delivered to a loading bay or Reception area/staff who forward the flowers on so it may be that an internal issue may have arisen as well. As it was not the experience you have learned to expect from Arena Flowers over the years, we have sent you an email now with an appropriate solution. Once again we sincerely apologise that the delivery did not go as smoothly as it usually does but we hope your recipient was able to enjoy the flowers. Kind regards, Arena Flowers

Posted 6 years ago

“I needed to amend my order, not a problem. The flowers were delivered and admired and reported back to me about how lovely they were, the free chocolates were an added bonus and very much appreciated. Would definitely use this service again.”

Helpful Report

Posted 6 years ago

“The flowers delivered today were welted and did not look full as in the picture. This is the first time in two years that I have had a problem.”

Helpful Report

Posted 6 years ago

Dear Anna, Thank you for your review. We are truly sorry to hear that this time not everything went as well as it usually does. If you could please send us a picture of the arrangement to customer@arenaflowers.com so we could look into this with our florist and quality control team. Please believe us that we will try our upmost to rectify this issue for you. Please send the images with your reference number via email and please mention that you have left a review, then we will be back in touch with as soon as possible with an appropriate solution. Once again we sincerely apologise for all the inconvenience and disappointment caused on this occasion. Kind regards, Arena Flowers

Posted 6 years ago

“We were really disappointed with the flowers that were delivered, despite following the instructions most wilted and shrivelled and didn't open, we complained and they sent another lot which were marginally better in that some opened but the rest didn't. We complained again and as they say satisfaction is guaranteed asked for our money back, we were refused but offered a discount on more flowers. Why would we want to spend more money on unsatisfactory flowers? Some of my flowers didn't open at all but we were told the flowers that did open are only guaranteed to last 5 days which I don't think is very long at all, even supermarket flowers last longer than that. These flowers were from my daughter in law to cheer me up at a very difficult time in my life, I had other postal flowers sent from friends at work from a different online company and they were beautiful and lasted over two weeks.”

Helpful Report

Posted 6 years ago

Dear Sue, Thank you very much for taking your time out to leave your review here. We are very sorry, that you are not fully satisfied with the flowers which were received. We have redelivered the original bouquet as the complaint was issued within our suggested time, however when your sender complaint about the second delivery, a month had passed and by then, it is very difficult to look into what had happened. As flowers are perishable goods, we ask our customers to contact us within 3 to 5 days after the receipt of the product to be able to investigate properly what has happened, as after this period of time we are unfortunately unable to find out if it was really a quality issue from our side, if it was maybe damaged in transit or indeed how the flowers have been cared for. Therefore when your sender contacted us, we have asked for pictures and we could see that the flowers looked fine for the life span of 5 days. As flowers are 'living' products, we are regrettably unable to guarantee that the flowers will open up all at the same time or will last exactly the time which we guarantee them for. Therefore an appropriate solution was offered. Furthermore our Satisfaction Guarantee does not guarantee a full refund or a free redelivery as it is up to our own discretion and the individual circumstances. We will always try to deal with our complaints in a fair and efficient manner and this is what the satisfaction guarantee stands for. Once again we sincerely apologise for all the inconvenience and disappointment this has caused you and your sender on this occasion. Kind regards, Arena Flowers

Posted 6 years ago

“I paid €53 for a bouquet that, according to the photo and itemised breakdown, contained quality flowers. No properly trained florist would: a) run out of roses for a bouquet that was ordered 7 days earlier Or b) believe that lilac chrysanthemums were ‘an equal or superior quality’ substitution for premium flowers. The flowers started to wither after 3 days and were fit only for the bin by the 6th day. After sending 2 emails of complaint I was told it was my fault for not complaining within 3 days (I was out of the country) and for not reading the small print. I was offered a paltry 15% refund. Where’s the ‘100% Satisfaction Guarantee’ promise? Sending flowers is an emotional purchase and cannot be compared to the weekly online supermarket shop. It is both hurtful and embarrassing when the recipient receives a shoddy product and the payee cannot be recompensed. I suggest Arena Flowers needs to up their quality control or maybe stop lying about their European products. I do hope this review is published on the website.”

Helpful Report

Posted 6 years ago

Good afternoon, Thank you for your review. We are very sorry for the inconvenience caused. We can see from our records that we have received the complaint unfortunately a bit too late, to look into this for you properly. Especially as it is an International outlet we are dealing with, and they need the quality issues complaints as soon as possible or after 3 days after the delivery to have this investigated properly, as explained in our email conversation. We guarantee our flowers to last up to 5 days so the expected life span of the bouquet has been met. Unfortunately in rare occasions, we may need to substitute flowers as the supply was not met. However it will always be to the same or higher value. This is mentioned in our substitution policy on our website as well as in our Terms and Conditions. Therefore we have offered you an appropriate solution. Once again we sincerely sorry that you were not fully satisfied with the service provided on this occasion, however as also explained online, the 100% Satisfaction Guarantees a 100% fairly treatment and an efficient resolving of the matter-not a guaranteed full refund or a free redelivery. Kind regards, Arena Flowers

Posted 6 years ago

“Delivered early on the designated day. They were sent to Germany from Northern Ireland and this is a company I found on the web. The recipient of the flowers was delighted with them and I found the website easy to use. I would recommend them and will use them again.”

Helpful Report

Posted 6 years ago

“I have been using Arena Flowers for a number of years now and the choice, quality, customer service,and efficiency of the deliveries ,has always been consistently excellent! I use the International service regularly and have been very happy with the results. Thank You.”

Helpful Report

Posted 6 years ago

“Some flowers rotten on arrival and others died within just a few days. Very disappointed.”

Helpful Report

Posted 6 years ago

Good afternoon, Thank you for your review. We are truly sorry to hear that the flowers arrived like this. We have emailed you already with an appropriate solution if you could get in touch with us to inform us if you would like to have that arranged, that would be great. Once again we sincerely apologise for all the inconvenience and disappointment caused. We hope to be able to rectify this situation as soon as possible. Kind regards, Arena Flowers

Posted 6 years ago

“Didn't deliver and very rude customer service.”

Helpful Report

Posted 6 years ago

Dear Karen, Thank you for your review and your comments. We can see from our records that you have selected an arrangement which was unfortunately not available over our Mother's Day period as we only have a smaller flower line available to make it easier for our florists-as you can imagine it is a very busy time for us. The dates for that selected product was unavailable to be selected and a pop up message informed our customers that if the bouquet is not available for the requested period, to please select a different one. As also shown on your confirmation email (which we count on our customers to check after placing orders online) the delivery date was stated as the 16th March which is unfortunately after Mother's Day. As we are an online florist we are regrettably unable to check all our orders in advance to see if the orders were actually placed as requested or by error. We have offered you an appropriate solution already which you have accepted. Once again we sincerely apologise for the confusion, inconvenience and disappointment this has caused you on this very important and special occasion. Kind regards, Arena Flowers

Posted 6 years ago

“Utterly useless. Ordered a bouquet for my darling Mother for Mother’s Day. Paid the extra postage also. Won’t be delivered until the following Tuesday by their equally useless delivery partner, Yodel. Won’t be using again. They’ve ruined Mother’s Day for me and my Mum.”

Helpful Report

Posted 6 years ago

Dear Jon, Thank you for your review and your comments. We are truly sorry that the flowers could not be delivered on the requested date. We will send you an email shortly with an appropriate solution. Please accept our sincerest apologies once again. Kind regards, Stefanie

Posted 6 years ago

Arena Flowers is rated 4.3 based on 1,476 reviews