Arena Flowers Reviews

Name: Arena Flowers
Rating: 4.25

4.3 Rating 1,485 Reviews

86 %

of reviewers recommend Arena Flowers

Company Reviews

Metrics

Info

4.3

Based on 1,485 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

0800 0350 581

Email:

customer@arenaflowers.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service for an international delivery to London. Ordered a "Florist's Choice" bouquet which arrived exactly as pictured and on schedule. It was beautiful and the flower's were very fresh. Happy with the reasonable price.”

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Posted 7 years ago

“Booked delivery for today for the 09:00- 18:00 slot. Delivery arrived at 19:46.”

Helpful Report

Posted 7 years ago

Dear Tim, Thank you for your review and we are very sorry for the delay in replying and also for the delivery delay. The Flowers should have definitely been delivered by 6pm and we sincerely apologise that this did not happen. Our Customer Service team has been in touch with you in the meantime to offer you an appropriate solution and please reply to their email if you would like to accept that. Once again we sincerely apologise for all the inconvenience and disappointment caused on this occasion. Kind regards, Arena Flowers

Posted 7 years ago

“I had problems with inputting my payment details - I had to try 3 times. Also, I am being addressed as MRS K L with no surname. The instructions are not always clear. However, the flower choice is great and they look very fresh. I hope they will turn out to be so when they arrive with my friend.”

Helpful Report

Posted 7 years ago

Dear Karen, Thank you for your review and we are very sorry for the late reply. We have passed the issue on to our IT team in regards to the payment and we hope that this will be fixed as soon as possible. In regards to your comment about your name, we use the names which are given to us for the bankcard. Unfortunately, sometimes only initials will be used, for the first name and therefore we have only addressed you with that. However, we have now changed this in our system as well. We are very sorry for any inconvenience caused and we hope your recipient can enjoy the flowers. Kind regards, Arena Flowers

Posted 7 years ago

“You have always done a good job for us , which is great when we are on the otherside of the world !”

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Posted 7 years ago

“I did have a problem with the "color" of my flowers (the arrangement itself was exquisite) sent to Canada with ARENA flowers but since they have been in touch with me and profusely apologised. Therefore with the recent technicality and service I will be using this company for my Christmas flower arrangements Therefore thanks ARENA Flowers for sorting out my problem Joan Stevens Whitley Bay England”

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Posted 7 years ago

“Webb site easy to use, nice amount to choice from”

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Posted 7 years ago

“My order.no. 7843478 for a 50th birthday Incorrect color of orchids ordered pink not yellow Orchids were smaller than illustrated on website arrived at address 4-00 pm on day of delivery Little dissapointed”

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Posted 7 years ago

“Always high quality flowers and superbly efficient delivery with Arena Flowers. I have used them for several years now and will continue to do so.”

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Posted 7 years ago

“I ordered a bouquet of flowers yesterday at 6pm. They were delivered by 10am this morning and the recipient is over the moon with them, describing them as beautiful. I couldn't be happier with the service from start to finish and will definately be using Arena in the future. Thank you Arena Flowers!”

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Posted 7 years ago

“Yes totally satisfied with service and product, I will use again and recommend.”

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Posted 7 years ago

“Thanks for delivering the flowers on our behalf for my friend’s mother’s funeral at parlour. I was told that you have done a wonderful job with flowers. Thank you very much. Mario - order # 7818277”

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Posted 7 years ago

“Placed order on the red wreath and it was delivered on time. The flowers are fresh and exactly shown on the website. Excellent job and keep it up!”

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Posted 7 years ago

“Worked the way it should. Easy to negotiate web site selection of flowers easy, kept informed of progress and completion, only negative paying proved a little hard had to use pay pal in the finish. Overall very happy.”

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Posted 7 years ago

“Easy ordering, good selection of flowers,competitive pricing , helpful staff, would definitely recommend and would use again.”

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Posted 7 years ago

“Sorry to say but truth is your service is 0 zero. My big mistake I try with your service”

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Posted 7 years ago

Dear Zed, Thank you for your review. We are very sorry you are feeling this way about your order. Unfortunately we do have a 48h window for our International orders which is clearly stated on our website. As you did not want to take the risk of having the flowers delivered late, you requested to have the order cancelled, which we have requested for you as soon as we could. Our outlet has now confirmed that this was possible, even with the late notice you have given us, and you have been fully refunded. We believe that we have given you the best customer care we could on this occasion and once again we sincerely apologise for all the inconvenience and disappointment this may have caused you and your recipient. Kind regards, Arena Flowers

Posted 7 years ago

“Not good for International delivery”

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Posted 7 years ago

Good afternoon, Thank you for your review. We are very sorry for the inconvenience this has caused you on this occasion. We can see that you have been in touch with our customer service team and the best possible solution was offered. Once again we sincerely apologise for all the inconvenience and disappointment this has caused you. Kind regards, Arena Flowers

Posted 7 years ago

“Order # AR100370683. Extremely pleased with the ease and speed of delivery by the team. Great work Arena Flowers. The order I placed online was delivered to Kochi in a matter of hours!!! Will certainly use your service in the future.”

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Posted 7 years ago

“Always very satisfied with the flowers and service. Thank you.”

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Posted 7 years ago

“As luck would have it our road was closed for resurfacing but the driver walked the length of the road to deliver ! As impressive as the flowers themselves !”

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Posted 7 years ago

“The most beautiful bouquet I’ve ever received, courtesy of my boyfriend. They’re so fragrant and elegant. Chantilly.”

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Posted 7 years ago

Arena Flowers is rated 4.3 based on 1,485 reviews