“Arena flowers is for many years now my goto for sending flowers to my sister - wonderfully reliable, wonderfully fresh flowers, beautifully composed bouquets. You never failed to satisfy :)”
“I ordered a funeral sheaf from Arena at short notice for delivery on 05/10/2018. The procedure was easy, order accepted and delivered on time. Excellent service. Thank you.”
“Excellent service for an international delivery to London. Ordered a "Florist's Choice" bouquet which arrived exactly as pictured and on schedule. It was beautiful and the flower's were very fresh. Happy with the reasonable price.”
Dear Tim,
Thank you for your review and we are very sorry for the delay in replying and also for the delivery delay. The Flowers should have definitely been delivered by 6pm and we sincerely apologise that this did not happen. Our Customer Service team has been in touch with you in the meantime to offer you an appropriate solution and please reply to their email if you would like to accept that. Once again we sincerely apologise for all the inconvenience and disappointment caused on this occasion.
Kind regards,
Arena Flowers
“I had problems with inputting my payment details - I had to try 3 times. Also, I am being addressed as MRS K L with no surname. The instructions are not always clear.
However, the flower choice is great and they look very fresh. I hope they will turn out to be so when they arrive with my friend.”
Dear Karen,
Thank you for your review and we are very sorry for the late reply.
We have passed the issue on to our IT team in regards to the payment and we hope that this will be fixed as soon as possible. In regards to your comment about your name, we use the names which are given to us for the bankcard. Unfortunately, sometimes only initials will be used, for the first name and therefore we have only addressed you with that. However, we have now changed this in our system as well. We are very sorry for any inconvenience caused and we hope your recipient can enjoy the flowers.
Kind regards,
Arena Flowers
“I did have a problem with the "color" of my flowers (the arrangement itself was exquisite) sent to Canada with ARENA flowers but since they have been in touch with me and profusely apologised.
Therefore with the recent technicality and service I will be using this company for my Christmas flower arrangements
Therefore thanks ARENA Flowers for sorting out my problem
Joan Stevens
Whitley Bay
England”
“My order.no. 7843478 for a 50th birthday
Incorrect color of orchids ordered pink not yellow
Orchids were smaller than illustrated on website
arrived at address 4-00 pm on day of delivery
Little dissapointed”
“I ordered a bouquet of flowers yesterday at 6pm. They were delivered by 10am this morning and the recipient is over the moon with them, describing them as beautiful.
I couldn't be happier with the service from start to finish and will definately be using Arena in the future. Thank you Arena Flowers!”
“Thanks for delivering the flowers on our behalf for my friend’s mother’s funeral at parlour. I was told that you have done a wonderful job with flowers.
Thank you very much.
Mario - order # 7818277”
“Worked the way it should. Easy to negotiate web site selection of flowers easy, kept informed of progress and completion, only negative paying proved a little hard had to use pay pal in the finish. Overall very happy.”
Dear Zed,
Thank you for your review.
We are very sorry you are feeling this way about your order.
Unfortunately we do have a 48h window for our International orders which is clearly stated on our website. As you did not want to take the risk of having the flowers delivered late, you requested to have the order cancelled, which we have requested for you as soon as we could. Our outlet has now confirmed that this was possible, even with the late notice you have given us, and you have been fully refunded.
We believe that we have given you the best customer care we could on this occasion and once again we sincerely apologise for all the inconvenience and disappointment this may have caused you and your recipient.
Kind regards,
Arena Flowers
Good afternoon,
Thank you for your review.
We are very sorry for the inconvenience this has caused you on this occasion. We can see that you have been in touch with our customer service team and the best possible solution was offered.
Once again we sincerely apologise for all the inconvenience and disappointment this has caused you.
Kind regards,
Arena Flowers
“Order # AR100370683. Extremely pleased with the ease and speed of delivery by the team. Great work Arena Flowers. The order I placed online was delivered to Kochi in a matter of hours!!! Will certainly use your service in the future.”
