Arena Flowers Reviews

Name: Arena Flowers
Rating: 4.25

4.3 Rating 1,485 Reviews

86 %

of reviewers recommend Arena Flowers

Company Reviews

Metrics

Info

4.3

Based on 1,485 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

0800 0350 581

Email:

customer@arenaflowers.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Arena have never failed me in 12 years of being my sole provider of flowers.!”

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Posted 6 years ago

“Very well packed and were in excellent condition(happy wife,happy life).”

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Posted 6 years ago

“The web site is easy to understand and the delivery is punctual . The flowers have always been very well received and in good condition. I have been using this excellent service for about three years and Arena has always been easy to contact and very helpful.”

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Posted 6 years ago

“Selection is very good and I have been told from relatives in the UK that the flowers were really beautiful.”

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Posted 6 years ago

“Dear all, I suggest to stay away from arena flowers if you are thinking of having you order delivered to flats. The order may or may not turn up or certainly not in complete condition as to what you expect. Don’t expect a full refund either. Beware!! Poor service!!”

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Posted 7 years ago

Good afternoon, Thank you for your review. We are very sorry to hear about your disappointment. We can see that our Customer Service team has been in touch with you already to offer you the most appropriate solution, which you have unfortunately declined. The offer still stands, if you may decide on changing your mind. Our sincerest apologies again for the inconvenience which may have caused. Kind regards, Arena Flowers

Posted 6 years ago

“As usual, impeccable service, easy ordering, always know when order has been delivered and always very happy with product.”

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Posted 7 years ago

“Straight forward site, easy to use. Will use again.”

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Posted 7 years ago

“Was very impressed with the way my order was dealt with by Arena from the receipt of instructions, making the arrangement and delivery. My friends were absolutely delighted and I cannot thank you enough for making everything easy to deal with at this time of the year. Best Wishes for Xmas and the New Year to all at Arena”

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Posted 7 years ago

“Looking to send flowers to my mother in Austria. Old compnaies used now not trading, but found this easy to use website and ordered what is hopefully a nice arrangement to be delivered in a couple of weeks. Entering delivery address made easy by postcode recognition, as address is long. Likewise entering payment details easy as well. Here's hoping the ned result is also as good.”

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Posted 7 years ago

“Failed on all accounts to provide the service paid for. Totally dissatisfied. Would definitely not recommend.”

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Posted 7 years ago

Dear Chrissie, Thank you for your review. We are truly sorry that your flowers were not delivered as requested. We have definitely passed it on to our outlet in Ireland to be investigated and hopefully can be prevented from happening again in the future. We have offered you an appropriate solution on this occasion which you have accepted. Once again we sincerely apologise for all the inconvenience and disappointment caused. Kind regards, Arena Flowers

Posted 7 years ago

“I am delighted to have found Arena Flowers. Not only are their flowers very special, but the web site makes ordering painless and their response is quick, friendly and efficient. Well done and thank you.”

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Posted 7 years ago

“Residing in California and using Arena Flowers services in past years for a delivery in the United Kingdom I must say it was relatively streamlined and I later understood the flowers were beautiful. I would highly recommend Arena Flowers.”

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Posted 7 years ago

“Thank you - the flowers were perfect, the recipient was delighted and they arrived in the morning-will definitely use Arena Flowers again.”

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Posted 7 years ago

“ordered flowers, a birthday balloon and chocolates, from South Africa for delivery to my daughter in Wales, for her birthday. The online ordering process was fairly simple. The order was delivered on time to my daughter, as requested. Everything from the box it was delivered in, to the flowers, balloon and chocolates was awesome. My daughter was absolutely thrilled. Arana Flowers executed everything they promised, and I would definitely use them again.”

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Posted 7 years ago

“I ordered a bouquet online for my sister and her fiance in memory of their son who passed 1 year ago today. I paid additional for the flowers to be delivered between 8am and 1pm and they did not arrive. My sister and her fiance had plans to honour the life of their son which they put off to stay in for this delivery after I told them I had something being delivered before 1pm. The fact they didn't turn up, nor did I receive an update is unacceptable and I am disgusted at the lack of customer service provided in this situation. I don't care if it is Arena Flowers or the courier service used at fault but I paid for a service that wasn't provided. Flowers seemed insignificant given the severe sensitivity of the situation but gave me a little bit of comfort that my family would receive as a gesture of love at a horrible time. I will not be using Arena Flowers again and will be sure to advise against anyone I know who considers it.”

Helpful Report

Posted 7 years ago

Dear Jamie, Thank you for taking your time out to let us know about this disappointing experience. As the flowers were for such a sensitive occasion, we can see that our customer service team tried their very hardest to have this issues rectified in an efficient and professional manner. Having to rely on our external courier service to deliver our flowers, this can be sometimes unfortunately difficult, but we can see that our team offered you the most appropriate solution on that day, also kept you updated on the next day and informed you as soon as the flowers were delivered. As we understand that nothing can rectify this sad occasion, please rest assured, that we will work very hard with our courier service to prevent this from happening again. Once again we sincerely apologise for all the inconvenience and disappointment caused and we cannot put in words how truly sorry we are that the flowers could not be delivered on that special date. Kind regards, Arena Flowers

Posted 7 years ago

“Daughter in law delighted with beautiful arrangement. Said it was lovely & fresh”

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Posted 7 years ago

“A great section and system is streamlined to make ordering as easy as possible. Customer service is friendly and effective. I highly recommend as more personal than the big high street stores.”

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Posted 7 years ago

“Easy to navigate website and very helpful staff if needed. My order of flowers arrived as described and on time. Excellent value for money.”

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Posted 7 years ago

“Arena flowers is for many years now my goto for sending flowers to my sister - wonderfully reliable, wonderfully fresh flowers, beautifully composed bouquets. You never failed to satisfy :)”

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Posted 7 years ago

“I ordered a funeral sheaf from Arena at short notice for delivery on 05/10/2018. The procedure was easy, order accepted and delivered on time. Excellent service. Thank you.”

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Posted 7 years ago

Arena Flowers is rated 4.3 based on 1,485 reviews