“The time of delivery was poor the yodel driver passed the address and could have delivered before 1735 hrs so instead of a surprise for my wife I had to ring her and ask her to work late!!!!!!!”
Good afternoon,
We are very sorry to hear about your disappointment. As you may imagine it was a very busy day for our external courier service on Valentine's Day. The driver may have passed the address, however the route he has been given in the morning of that day was arranged differently, also as stated online our flowers can be delivered up until 6pm which was the case on this occasion.
We hope your recipient was still able to enjoy the flowers and once again we sincerely apologise for the inconvenience caused.
Kind regards,
Arena Flowers
“Excellent service flowers always arrive in good condition to the Philippines I am very pleased with the service provided
Many thanks for your service”
“Bangalore service appalling. I had to call the recipient at my expense to hear this; non-delivery of bouquet never explained : Agent there could not say where it had been delivered, to whom or when.
Arena refunded amount promptly. But not an experience I want to repeat.”
“The web site is easy to understand and the delivery is punctual . The flowers have always been very well received and in good condition. I have been using this excellent service for about three years and Arena has always been easy to contact and very helpful.”
“Dear all,
I suggest to stay away from arena flowers if you are thinking of having you order delivered to flats.
The order may or may not turn up or certainly not in complete condition as to what you expect. Don’t expect a full refund either.
Beware!!
Poor service!!”
Good afternoon,
Thank you for your review.
We are very sorry to hear about your disappointment. We can see that our Customer Service team has been in touch with you already to offer you the most appropriate solution, which you have unfortunately declined. The offer still stands, if you may decide on changing your mind.
Our sincerest apologies again for the inconvenience which may have caused.
Kind regards,
Arena Flowers
“Was very impressed with the way my order was dealt with by Arena from the receipt of instructions, making the arrangement and delivery. My friends were absolutely delighted and I cannot thank you enough for making everything easy to deal with at this time of the year. Best Wishes for Xmas and the New Year to all at Arena”
“Looking to send flowers to my mother in Austria. Old compnaies used now not trading, but found this easy to use website and ordered what is hopefully a nice arrangement to be delivered in a couple of weeks.
Entering delivery address made easy by postcode recognition, as address is long. Likewise entering payment details easy as well. Here's hoping the ned result is also as good.”
Dear Chrissie,
Thank you for your review.
We are truly sorry that your flowers were not delivered as requested. We have definitely passed it on to our outlet in Ireland to be investigated and hopefully can be prevented from happening again in the future.
We have offered you an appropriate solution on this occasion which you have accepted.
Once again we sincerely apologise for all the inconvenience and disappointment caused.
Kind regards,
Arena Flowers
“I am delighted to have found Arena Flowers. Not only are their flowers very special, but the web site makes ordering painless and their response is quick, friendly and efficient. Well done and thank you.”
“Residing in California and using Arena Flowers services in past years for a delivery in the United Kingdom I must say it was relatively streamlined and I later understood the flowers were beautiful. I would highly recommend Arena Flowers.”
“ordered flowers, a birthday balloon and chocolates, from South Africa for delivery to my daughter in Wales, for her birthday. The online ordering process was fairly simple. The order was delivered on time to my daughter, as requested. Everything from the box it was delivered in, to the flowers, balloon and chocolates was awesome. My daughter was absolutely thrilled. Arana Flowers executed everything they promised, and I would definitely use them again.”
“I ordered a bouquet online for my sister and her fiance in memory of their son who passed 1 year ago today. I paid additional for the flowers to be delivered between 8am and 1pm and they did not arrive.
My sister and her fiance had plans to honour the life of their son which they put off to stay in for this delivery after I told them I had something being delivered before 1pm.
The fact they didn't turn up, nor did I receive an update is unacceptable and I am disgusted at the lack of customer service provided in this situation. I don't care if it is Arena Flowers or the courier service used at fault but I paid for a service that wasn't provided.
Flowers seemed insignificant given the severe sensitivity of the situation but gave me a little bit of comfort that my family would receive as a gesture of love at a horrible time.
I will not be using Arena Flowers again and will be sure to advise against anyone I know who considers it.”
Dear Jamie,
Thank you for taking your time out to let us know about this disappointing experience. As the flowers were for such a sensitive occasion, we can see that our customer service team tried their very hardest to have this issues rectified in an efficient and professional manner. Having to rely on our external courier service to deliver our flowers, this can be sometimes unfortunately difficult, but we can see that our team offered you the most appropriate solution on that day, also kept you updated on the next day and informed you as soon as the flowers were delivered.
As we understand that nothing can rectify this sad occasion, please rest assured, that we will work very hard with our courier service to prevent this from happening again.
Once again we sincerely apologise for all the inconvenience and disappointment caused and we cannot put in words how truly sorry we are that the flowers could not be delivered on that special date.
Kind regards,
Arena Flowers
“A great section and system is streamlined to make ordering as easy as possible. Customer service is friendly and effective. I highly recommend as more personal than the big high street stores.”
