“Recipients always thrilled with flowers from Arena Flowers Have been ordering from Arena since we moved to Australia some years ago and have never had a problem with ordering or delivery on due date.”
“Ordered same day delivery that never arrived (issue with 3rd party). Obviously very disappointing. However, Arena handled the aftermath quickly and very professionally so happy to use them again.”
“Easy, simple, customer-centric website. Reasonable prices with no 'gotchas'; and having a 'sympathy' card as a free extra option is a nice, human touch. I didn't see the flowers as they were delivered to a friend, but she seemed very pleased with them and they arrived on time.”
“I had ordered a bouquet today through arena flowers .The experience is worst. They charged moon .the quality was very very poor .The ordered bouquet was completely different from what was delivered . Please do not prefer this if you want to gift for special ones .I had taken s bouquet for my parents anniversary. I pity myself for preferung Arena flowers.
The bouquet which was ordered costed 1062 /- and the bouquet delivered appeared very poor and it won't cost more than 300/-.I want to share pictures of want was ordered and want they delivered .”
Dear Jahnavika,
Thank you for your review. It seems that you may have ordered your bouquet with a different Arena Flowers company as this is not our order number. Would you mind checking that for us, please as we are Arena Flowers and we are based in the UK and not in India. We are sorry for any inconvenience caused.
Kind regards,
Arena Flowers.com UK
“Your 5 pound discount was cleverly hidden at the checkout so that my transaction was completed and the discount was not applied. Not happy after years of using this service. BAaaaaaaaaa !!”
Good morning,
Thank you for your review and we are very sorry to hear, that you were unable to apply your promo code online.
We have added it for you now and refunded you the difference. Your money should be back in your account within the next few working days.
Please contact us directly if you have any queries or issues throughout the ordering process. That would be great as we are always happy to help.
Also for future reference, the promo code can be added on the message card step as well on the last page.
Once again we are very sorry for the inconvenience caused.
Kind regards,
Arena Flowers
“Was really pleased as flowers were delivered on day specified. Beautiful, fresh and well presented. Will surely use Arena again. Thank you, you made her day!”
“Love coming back to Arena Flowers.
Always have beautiful flowers at great prices, beautifully packaged, living overseas I have complete faith in knowing that what I order will be of the best quality.
Top marks all round.
Thank you”
“Tulips ordered for their mother last Sunday arrived however could not believe the condition as the flowers were so lacking in water that they were literally doubled over
Total waste of money and not sure if my son has been reimbursed with with his payment
We photographed same and posted on face book
He should have used m and s
Don fitton”
Dear Mr Fitton,
Thank you for your review. We can see that we have organised a beautiful, fresh and upgraded bouquet for the delivery today and that we have offered your son also an appropriate compensation.
Once again we sincerely apologise for all the inconvenience caused and we hope your wife can enjoy the flowers which should arrive today.
Kind regards,
Arena Flowers
“Ordered flowers for Mother’s Day yesterday. Received an email today (no phone call) to tell me that my order was being cancelled and the money refunded. They didn’t even get that right - the email is addressed to an Abigail (my name’s Mark!).
The reason for the cancellation? My mother lives in Northern Ireland.... which to the best of my knowledge is still part of the United Kingdom!
This was known at the time of order and I was allowed to set a delivery date of Friday 29th March and paid my money in good faith. Now they’re saying they can’t fulfil the order as the flowers wouldn’t arrive in time. They’re instead redirecting me to the Republic of Ireland website and telling me how I should have placed my order there as an international order. I ordered it on their arenaflowers.com website which boasts about how thousands are using that every week to have flowers delivered ACROSS the UK. Seems that only applies if you live in England, Scotland or Wales!
POOR.”
Dear Mark,
Thank you for your review and your comments. We sincerely apologise for the inconvenience caused.
We can see that the email we have sent you, was addressed to yourself, however further down it mentioned Abigail. We are very sorry about that. Unfortunately we do not offer deliveries directly from our warehouse here in Milton Keynes to be delivered to Northern Ireland as the flowers would be too long in transit. We have mentioned that on our website under our delivery information which is directly under our product discription. We are very sorry it was not as clear and please accept our sincerest apologies once again. As we are planning to change our website soon, we will definitely pass your feedback on to have this issue prevented from happening again in the future.
Kind regards,
Arena Flowers
Good afternoon,
Thank you for your review and your comments. We are truly sorry to hear about the disappointment caused on this occasion. We can see that we have offered a suitable solution which you have accepted. Once again please accept our sincerest apologies.
Kind regards,
Stefanie
Dear Nataasza,
Thank you for your review.
We are very sorry that you are not fully satisfied with the flowers which have been delivered. Would you mind recontacting customer@arenaflowers.com with some images so we could look into this further for you? That would be great and please accept our sincere apologies again.
Kind regards,
Arena Flowers
“Despite Arena Flowers saying that they were delivered on 14th February (as booked), the recipient actually received on 13th. She was very happy and satisfied so it seems good value for money.”
