Arena Flowers Reviews

Name: Arena Flowers
Rating: 4.25

4.3 Rating 1,486 Reviews

86 %

of reviewers recommend Arena Flowers

Company Reviews

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4.3

Based on 1,486 reviews

Shipping & Delivery
Delivery Methods	Courier

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Phone:

0800 0350 581

Email:

customer@arenaflowers.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered some flowers for a funeral for France. The recipient said the flowers were delivered in a box, in perfect condition and they were very fresh and beautiful. I am very grateful for the service. Thank you Arena Flowers. This is my second order and will not be my last.”

Helpful Report

Posted 9 years ago

“Flowers were not as advertised and came almost dead. I ordered the bunch specifically becaue it had lillys in it but it came with no lillies. Rose was dead almist and most of thw foliage was broken or damaged.”

Helpful Report

Posted 9 years ago

Hello there, Thank you for your review. We are very sorry that you have been left disappointed with the flowers which were received for Mother's Day. This is not the service we try to provide here at Arena Flowers and we sincerely apologise for the inconvenience and disappointment caused. I can see from your records that you have been already refunded for the bouquet. And we have emailed you a promo code for the future if you decide on trusting us again in the future. Kind regards, Arena Flowers

Posted 9 years ago

“Ordered two large bunches to be delivered as one, (bespoke) for a special birthday.The bunch was underwhelming. Agapanthus were scattered in the bottom of the box the roses died unopened,it was basically a bunch of foliage with some flowers. The lilies were great when they opened eight days later but by then everything else was dead. Disappointed to say the least.”

Helpful Report

Posted 9 years ago

Hello there, We are very sorry to hear that you have been left disappointed with the flowers you have received back in February. Unfortunately we have no records that we have been contacted directly, otherwise we would have been more than happy to resolve the issue. Are there maybe pictures still available from the bouquet when it arrived, which could be forwarded to us by any chance? We would like to have a look into this for you with our Quality Control Team and the florists but as you may understand it is essential for our company, dealing with perishable goods, that complaints about size/quality need to be address as soon as possible for us, to be able to offer an appropriate solution. Please contact us directly via email: customer@arenaflowers.com that would be great. Thank you and once again our sincerest apologies for the inconvenience caused. Kind regards, Arena Flowers

Posted 9 years ago

“I have ordered flowers with you before and been very satisfied, I hope to have the same service and satisfaction with this order. It is very hard when you don't actually see the flowers so I will depend on the people at the Funeral to let me know. Thank you F. Eileen Marchese”

Helpful Report

Posted 9 years ago

“Dead flowers delivered and not like pictures advertised”

Helpful Report

Posted 9 years ago

Dear Amanda, Thank you for your review. We are truly sorry you have been left disappointed with the bouquet you have received. We agreed that this is not the service we try to achieve here at Arenaflowers and we have sent you an email already in regards to this issue so if you could get back to us that would be lovely. Sorry again for the inconvenience caused. Kind regards, Arena Flowers

Posted 9 years ago

“First time user! Ordering process very easy and efficient. Flowers were delivered on the day in question in pristine condition. Thank you so much. The recipient was delighted...!”

Helpful Report

Posted 9 years ago

“Delivery date was incorrect, delivered a day early, and flowers are no where to be seen at delivered address a day later. Won't be ordering from this company again.”

Helpful Report

Posted 9 years ago

Dear Robert, Thank you for your comments. We are very sorry to hear that the flowers were delivered a day early and then not found, however we can see that they finally have been found on that day. We hope your recipient could enjoy the flowers if not, please let us know with a picture of the arrangement so we can look further into this. Once again we sincerely apologise for the inconvenience caused. Kind regards, Arena Flowers

Posted 9 years ago

“Good service when placing order & prompt delivery as required . Flowers were lovely & just what the Lady wanted. Many thanks.”

Helpful Report

Posted 9 years ago

“We sent both daughters one of the Birthday Special Gift packs and they were both delighted. Great service and professionally done. Thank you.”

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Posted 9 years ago

“thank you arena flowers for being most helpful and very efficient many thanks rose dent”

Helpful Report

Posted 9 years ago

“Poor experience - better off with local florist. Purchased a bouquet for a Christmas gift. The flowers had a list price of £46.99, so not inexpensive by any means. The flowers arrived on time, but were delivered with the box all battered and dirty. Had I have known they used YODEL I would never had ordered from them in the first place! The flowers had suffered from the poor handling and the heads of 3 out of 6 roses had been bashed off. The remaining flowers seemed of good quality but barely lasted 5 days, so overall very poor value. In comparison I used G**gle to find a florist local to another recipient for delivery on the same day. They arrived in perfect condition and are still going strong some 11 days later!”

Helpful Report

Posted 9 years ago

Dear Terry, Thank you for your review. We are truly sorry that you have been left disappointed with our service. We have emailed you with an offer of compensation but unfortunately we have not heard back from you as of yet. If you could check if you would be satisfied with our it, so we can have that arranged for you. It may have happened that our emails arrive in your spam inbox. If you could please double check this, that would be great. Once again we sincerely apologise for all the inconvenience disappointment caused. Kind regards, Customer Service Arena Flowers

Posted 9 years ago

“I have sent flowers through this firm and have always been pleased with the service. Gillian Eischen”

Helpful Report

Posted 9 years ago

“Lara Fisher was very pleased, the flowers are very nice, the colours arrangement very seasonal. Thank you.”

Helpful Report

Posted 9 years ago

“After failure to complete my order on-line as I didn't understand the request for a password which I didn't have, I rang the number given and spoke to a very pleasant and helpful young man who completed the order for me. From there everything worked like clockwork and Margaret Sutcliffe, the recipient of the flowers, was thrilled with them and phoned me to say how lovely they are.”

Helpful Report

Posted 9 years ago

“I received a bouquet of the Fairtrade Pastel Roses on my birthday 1st Dec, they are beautiful. Arrived very fresh and really well boxed. Such a lovely surprise, and a week later still look as good as the day they were delivered.”

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Posted 9 years ago

“Fantastic!”

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Posted 9 years ago

“I ordered from the UK for a next day delivery in a small village in west of France. Excellent value for money. Recipient is delighted and told me the bouquet is very beautiful. They also sent me an Email to let me know it had been delivered. I will definitely use this company again.”

Helpful Report

Posted 9 years ago

“It was the first time I had used Arena Flowers and was not disappointed. My daughter was delighted with the quality and arrangement of flowers I had sent for her birthday. I was also impressed that they were delivered in the allotted time period, as I had had a previous bad experience with flowers I had ordered from a well known high Street store didn't arrive until 8.45pm in the evening!! I will definitely be using them again. Chris, Newcastle”

Helpful Report

Posted 9 years ago

“I have used the Arena website several times to send flowers from New Zealand to family in the UK. The service is just fantastic: (a) good communication with emails telling you when the order is delivered, (b) easy to use website for placing your order, (c) brilliant pictures of bouquets so you can make a good choice of what to send, (d) good value free delivery options. Can't fault them and will definitely be using Arena in the future as well as recommending to friends :o) Sandra”

Helpful Report

Posted 9 years ago

“Ordered flowers with Arena for the first time- it really felt like a good, personal shopping experience. I'd got a bit confused online and that was sorted out quickly. I had an email to say when the flowers were being delivered and there was a helpful option to leave with neighbours. My daughter-in-law was delighted with her birthday flowers and sent me a pic of them, the most gorgeous roses she had ever seen. Arena has also sent me a discount for next time!”

Helpful Report

Posted 9 years ago

Arena Flowers is rated 4.3 based on 1,486 reviews