“As a company I think you're great but I have been so disappointed with the breast pump. It has never worked for me. I have had so much more success with a much cheaper pump. I followed the advice of your sales assistant but it still didn't work for me.
I can't fault your excellent customer service though!”
Posted 10 months ago
Hi Kate, thank you for your really lovely comments about our customer service it means a lot to the dedicated staff. I am sorry that you did not have much success with the pump we offer online consultations if that is of any help?
“Have the calypso double electric pump. I exclusively pump so use it up to 8 times a day. It is easy to use and is comfortable. Happy with the pump. My main problem is that I need to replace parts every 2-3 weeks and these are really expensive and to top it off I have to pay almost £4 postage each time!!! I would of thought when you spend this much money on a pump the parts would last longer and there should be free delivery over a minimum spend level”
Posted 1 year ago
Hi Katie , we are sorry to hear about your issue with the spare parts, however, you should not need to change them every 2 or 3 weeks even if you are exclusively expressing. We would like to try and establish what the issue is. We cannot find the order on the system for the pump only the spare parts, did you buy it direct from us? If you would like to ring us on 01823 336362 we would be happy to help.
“Product great, but very annoying the smallest size of insert isn’t provided as part of the purchase of the whole pump kit. I ended up making myself sore using the bigger size until the smallest size arrived. Now it’s all great, but a bit of an inconvenience at a time when I just wanted to focus on my baby.”
Posted 2 years ago
Hi Penelope, we don't provide every size with the pump as it would increase the price of the product however, we do offer 3 most popular sizes which is more than most breastpump suppliers offer. Please contact us on email@example.com to discuss.
“Overall quite happy with my ardo calypso pump, but have two annoyances; 1. I specifically bought the pump due to it being marketed as quietest on the market but it's not as quiet as I expected - I definitely can't pump at night in bed without waking my husband, and 2. Because I use the 28 diameter pump I can't see my nipple through the two layers of plastic to make sure I have good attachment, location of nipple etc. If the plastic was clearer instead of opaque this would be better.”
“Quality of service and equipment was great. There was a problem with delivery though - the package was failed to be delivered by DPD driver at the first instance and with not further updates from DPD I had to go an pick up the parcel myself.”
“Delivered quickly and fast response to emails but I'm afraid I wasn't wowed by the Carum pump. Although easy to use, I feel that smaller breast shell inserts affect the strength of the vacuum. I had to use the larger shell which was too big and not very comfortable to enable me to express any milk.”
Posted 6 years ago
We are sorry to hear that your experience was not as you’d have hoped. As a specialist breast pump manufacturer we do offer the largest range of breast shell sizes available which is 22mm to 36mm.
“I placed my order for a specific milk collector/pump bottle but it took 6 weeks to arrive. I emailed Ardo to query the expected delivery after 3 weeks but received no response. I sent a further email after 4 weeks and received an apology from Ardo and an assurance that another item would be dispatched. After 2 weeks i had still not received the package and sent another email which was answered swiftly, with the staff member giving further apologies and agreement that they would investigate the matter up as a matter of urgency. The item arrived 2 days later. Although i had a disappointing experience it appeared to be due to a simple typographical error and therefore would give Ardo another opportunity in the future to supply me with any equipment needed.”