Ardo Medical Ltd Reviews

Name: Ardo Medical Ltd
Address: Unit 1, Belvedere Trading Estate, Unit 1, Somerset
Rating: 4.68

4.7 Rating 608 Reviews

93 %

of reviewers recommend Ardo Medical Ltd

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Phone:

01823336362

Email:

info@ardomedical.co.uk

Location:

Unit 1,
Belvedere Trading Estate,
Unit 1
Somerset
TA1 1BH

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Ardo Medical Ltd 5 star review on 5th April 2023

Blankq Lukacs

Ardo Medical Ltd 5 star review on 27th October 2016

Yvonne McArthur

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The lip valve (white part) tore after only 4 months use meaning suction is now gone and can’t pump. Contacted the manufacturer who said this is standard, they only last few months, and that I need to purchase replacement parts costing (£11 for single plus £5 p&p)! It is absolutely ridiculous that after purchasing such an expensive pump I should be spending another £15-20 every few months replacing parts.”

Helpful Report

Posted 4 weeks ago

Hi, we are sorry to hear you are disappointed, however, we include two spare valves in your pumpsets, so that is 4 lip valves in total we provide? From your image it looks like they have been pulled off via the middle part, if you look at our instructions it clearly states to take them off by the thick side to prevent this from happening, that is what our customer team meant not that they don't last.

Posted 2 weeks ago

“The review system is rubbish as you can't tell which reviews are relevant for which product. I want to look at the reviews for a certain product and not the entire website.”

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Posted 1 year ago

Hi Giles, sorry to hear that you think that but setting up a review site for every product is unfortunately too costly. Most reviewers usually state the product they are referring to in the first few sentences that they review. Is there a particular product we can help with you?

Posted 1 year ago

“Loved the pump when it actually worked, which was not often. Had the same problem three times (with three machines) where the vacuum on the pump machine wouldn’t turn up. Really disappointing as a new mum I felt I wasn’t able to feed my little boy properly, I’ve been feeding breast and expressing as he’s jaundice and unfortunately had to rely on formula to supplement him. Could not fault the customer services, answered promptly and replaced the machine but i question whether I’m constantly being sent a refurbished machine as the same problem keeps happening. It works fine for a couple of week and out of the blue the vacuum won’t turn up meaning no milk. Waste of money, time and mental health.”

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Posted 2 years ago

“Hi, I used the wire yesterday for the first time leaving the beach and it broke. I was so disappointed as I was relying on that working on the way home to express. Really unsatisfactory product and got no use out of this.”

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Posted 2 years ago

“No better than a standard pump yet FAR more pricey. I wouldn't bother again. No recompense for poor performance.”

Helpful Report

Posted 2 years ago

We are sorry that you are disappointed with the pump, however, this is a medical device, a hospital grade breastpump which is used in NHS hospitals across the UK. Therefore if the performance was poor, as you state, it would not be allowed in the hospitals. This breast pump is a high-value item and that is why it is available for rental so that we can make the costs affordable for parents. It is frustrating that you chose this forum to post a negative review rather than contact us in the 2 months you were using it to get any help or advice.

Posted 2 years ago

“Unfortunately pump was useless, after reading many reviews I had high expectations. Poor suctioning and volume, even after increasing the settings. Little to almost none breast milk extraction.”

Helpful Report

Posted 3 years ago

We are sorry to hear that you are disappointed with the Calypso. The pump is NHS approved, won numerous awards, and we sell 000's so this would not be possible if it was useless. It sounds like there was something wrong with the operation or components, however, I cannot find on the system that you contacted us for help? You can ring, email, use live chat on the website, and we offer online consultations where we would have been very happy to help rather than read this on a forum?

Posted 3 years ago

“Awful experience. They charge you more money instead of picking up the pumps once rental is finished. I don't recommend this company.”

Helpful Report

Posted 4 years ago

This is very unfair to post this review as it clearly states on the website where you ordered the pump, plus the hire agreement, and there is also an 'Important Information' sheet which is sent with the pump informing you that it is your responsibility to let us know when you want the pump collected. It states - Returning the Breastpump It is the hirer’s responsibility to arrange collection of the pump and terminate the hire. Contact us at least 2 working days prior to the end of the hire period, the date is specified on each invoice. Collections take place Monday to Friday within the hours of 9am -5pm.

Posted 4 years ago

“Not the smallest in the market. It didn't work for me at all because I need an even smaller size.”

Helpful Report

Posted 4 years ago

Hi Zainab, we are sorry to hear you were unhappy, however we do not claim to be the smallest in the market? We do include 3 of the most popular size breast shells with the Calypso, which you would not find with most other breastpump suppliers. There are five sizes available but it would not be cost-effective or economic to provide all of these with every pump.

Posted 4 years ago

“Had to stop using it as just made me massively engorged and sore. Shame as could have done without wasting £139 just after having a premature baby.”

Helpful Report

Posted 4 years ago

Hi Samantha, we are sorry to read your review. We cannot, however, find on our customer service system that you contacted us to discuss the issues. The order for the pump is also not on our system, only a pair the 22 inserts? If you would like to give us a call we would be happy to help resolve the issues.

Posted 4 years ago

“Pump didn’t arrive as delivery people failed to ring the doorbell. Asked for a refund which I still haven’t received and informed I would be charged for the failed delivery.”

Helpful Report

Posted 5 years ago

Hi Dina, we are sorry you are disappointed with the service. The courier would not have come to your home without ringing the bell as they are paid on deliveries. They attempted to deliver 3 times and left card notifications that they had been. We refunded the pump rental money but not the courier costs as a gesture of goodwill.

Posted 5 years ago

“My Ardo pump wasn’t working almost brand new, had it fixed but when it returned the suction wasn’t working. My twin babies were premature and I couldn’t wait a second time with no pump so introduced formula. The suction was so bad it was discouraging trying to use my pump. It’s basically ruined my breastfeeding experience and now I’ve given up. Wouldn’t recommend this company’s products. Still so upset about it all.”

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Posted 6 years ago

“Spoke to customer support who was absolutely rude! My husband and I had requested if delivery can be made earlier as I placed order on a Friday thinking it will arrive by Saturday as I was desperate and she was extremely rude with her response! Will not be recommending this product to anyone no matter how good it is once it eventually arrives!!”

Helpful Report

Posted 6 years ago

“Consumables not at all durable for the extortionate price of this unit. After very careful and infrequent use for 3 months the unit is seeping air from the Pump set and Shell. When I contacted customer services was simply fobbed off by Andrea that it is a consumable and not covered under warranty so have to purchase an additional one. Pathetic after service knowing how critical these devices are at the time of use. SHAME!!!!”

Helpful Report

Posted 7 years ago

We are sorry you had a problem with the Ardo sets. We reviewed the customer service you received and are satisfied that the correct information was given, based on the daily usage levels you provided. To clarify the warranty on our products, the electric breastpump units are ARE covered under warranty - the Pumpsets are subject to wear and tear as consumable items and not included in the warranty.

Posted 7 years ago

Ardo Medical Ltd is rated 4.7 based on 608 reviews