“We rented a Carum double breast pump which arrived promptly after we got home from hospital. Extremely reliable with good suction and which my wife used for some 3-4 months. The real highlight though we found was Ardo's staff. All the help we received on the phone was excellent and reliable. Special note of thanks goes to Irene and Debbie who went well beyond the call of duty and were ever so helpful. Its great to be able to call on a company these days and receive knowledgeable advice from customer services - real sensible people at the heart of a business - on the ground rather than in a dislocated call centre. Thank you.”
“Excellent customer service. My pump recently started playing up. I contacted Ardo and returned it for the engineer to check. Within 4 days I had a brand new pump delivered. I can't recommend them enough”
“As a first time mum, breastfeeding has been a totally different world for me. I felt really overwhelmed by the choice but I was recommended the arso for its simplicity and efficiency. I am so pleased I went with the recommendation because this pump has great user guides and easy to set up. Really pleased with the purchase and would recommend”
“This pump is brilliant, its cut my expressing time in half and has allowed me to be able to work and not have to worry about not having enough expressed milk. Its fast quiet and excellent value for money. Highly recommended 5* product.”
“Excellent shipping time and fast postage, great breast pump that works just as well as the hospital grades ones as well as being value for money and huge range of useful accessories and choice of different sized breast shields”
“Pump has been brilliant. Very quiet. It's been so much easier to create a let down by changing the speed of pumps as well as the intensity. I know it's clean because it's all closed off from the milk. Switching from single to double and back again is a doddle.”
“I was given this pump as a gift and was really excited about it, however, I found this pump to be very slow compared to other brands, plus even when I wore correct nipple shield and followed pumping instructions, it damaged my nipples. I also found that using both pumps at the time was not the case because the vacuum power drops instantly and it took me an hour at the time to extract milk. Personally would not recommend to a friend.”
Posted 4 months ago
Hi Laura, we are sorry to hear that you had an issue with our pump. We cannot see that you contacted us for help on the customer service portal? There may have been an issue with one of the component parts and we would have gone through a troubleshooting guide with you, and I am sure it would have been easily resolved. We try to offer excellent customer service from instant chat on the website, social media messaging, online consultations so it seems strange to post negative comments on a review site without an opportunity for us to help?
“So impressed with the customer service from Marie at Ardo. She couldn’t have been more efficient. Really friendly and helpful, and all of her replies were very quick.
So far I’m really happy with the Ardo double pump (bought on Amazon), allows great control and very easy to set up, use and clean.”