Akita Systems Limited Reviews

Name: Akita Systems Limited
Address: Unit 15, Nepicar Park, London Road, Wrotham
Rating: 4.74

4.7 Rating 325 Reviews

97 %

of reviewers recommend Akita Systems Limited

Company Reviews

Metrics

Info

4.7

Based on 325 reviews

Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

01732 762675

Email:

info@akita.co.uk

Location:

Unit 15, Nepicar Park, London Road
Wrotham
TN15 7AF

Write Your review

Tell us how Akita Systems Limited made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Akita Systems Limited 5 star review on 24th January 2018

Gareth

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Well, first: it doesn't. You guys are very responsive and good in IT but the system you run crashes all the time and doesn't keep up to the more and more increasing needs for reliability and quick response. several t In brief: people are good , system is not.”

Helpful Report

Dear Pier, Thank you for your feedback which we do take very seriously. There is an underlying systems issue which both your senior management team and Akita are aware of. The cause is related to the poor connectivity service to the head office which neither you (the client) nor Akita are able to resolve as is supplied by a third party. Between your management team and Akita senior technical staff a design change to the systems to alleviate these issues has been agreed and is being rolled out in stages. I understand your frustration and thank you for your patience in this matter. I expect your experience in the near future to be greatly improved, in the meantime one of my technicians will be on site on Wednesday if you want to discuss the modifications and timescales. Kind regards Christophe Boudet Managing Director

“Helpful , quick , very knowledgable , every problem Iv had has been sorted”

Helpful Report

“Luke was very helpful & patient”

Helpful Report

“Great team to work with. Always get back to you in time. Provide and met all our business needs!”

Helpful Report

“I had an ongoing VPN connection issue. Akita not only resolved the connection issue they resolved the entire network setup which now runs flawlessly. During the process Tom and Matt were extremely professional and had no issues picking up where the other had left off. This in itself is priceless to me as "not my job" tends to be integrated into most IT based companies I have dealt with in the past. Brilliant team. Highly recommended.”

Helpful Report

“Akita support was first class. My PC 'crashed' due to lack of storage space on one of my drives. I phoned Akita as I was unable to use most of the programs on the PC and Akita immediately responded to my query. Ben at Akita phoned and remotely released some storage space and I was able to use all programs when I came int owork this morning. Thank you all very much. Marilyn”

Helpful Report

“Was very happy with mason & his help :)”

Helpful Report

“the sorted out the problem quickly”

Helpful Report

“always helpful, give great ideas, proactive”

Helpful Report

“Always very friendly and very helpful.”

Helpful Report

“Quick responses, efficient at solving problems”

Helpful Report

“Always very helpful and patient. Time is taken to measure every possible issue. Thank you”

Helpful Report

“Responsive staff when support needed.”

Helpful Report

“Very prompt and efficient support everytime.”

Helpful Report

“Akita have worked for Onwatch for years and are always polite, professional and competitive but most importantly knowledgeable, I must mention that the staff are a credit to their company.”

Helpful Report

“Fast solutions to any problem”

Helpful Report

“Excellent service, very professional & always really friendly and helpful”

Helpful Report

“they fixed my problem!”

Helpful Report

“I had storage issues on my C Drive plus viruses. My issues were dealt with promptly; the C drive was cleared down really quickly and he ran a virus scan on the system. My computer is a lot quicker today! Great service”

Helpful Report

“Promptly contacted following logging of query.”

Helpful Report

Akita Systems Limited is rated 4.7 based on 325 reviews