I find no matter who I speak to and whether the system I'm referring to has anything to do with Akita or not, everyone is willing to help and try. That makes a difference as you guys generally guide me to a result even if you can't fix.
“It is hit and miss in regards to the customer service you get, some are extremely helpful and others leave a lot to be desired.”
Thank you for your feedback. At Akita, we always try to offer the best possible service. If you ever feel we haven’t quite hit the mark, please contact us.
“By resolving all of the queries submitted. All the problems have been resolved and the people on the other end of the phone have all be pleasant and helpful.”
“All round great service although a couple of your Technicians let you down. Gareth is an absolute star - if all of your guys were like Gareth we would be even happier”
“Very quick to respond and resolve any issues I have with my computer and network.
I appreciate the same quick response I got when I was having issues connecting to the server. Big thanks”
“Always quick to respond, always know what their talking about (which is nice most companies support you end up talking to someone who knows the basic if your lucky).”
